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About this Episode Every once in a while we are lucky enough to be part of incredibly productive teams - you know the kind.  They're the types of teams that seem to be in a constant state of flow, no matter what happens.  These teams can stay focus seemingly regardless of anything, and they seem to be able to last forever. But what are the forces at work that create such high performance, unflappable team performance?   And can we apply those forces to any team, and create a replicable process to foster high-performance organic team development, and insert it into just about any team or workplace environment? In today's episode, my guest, Dr. Pravir Malik, Head of Organizational Sciences at Zappos.com, and I talk about the science of high-performing workplace teams.  By studying Complex Adaptive Systems, Dr. Malik shares how teams can develop the organic ability to evolve into ultra high performance – and by that I don’t just mean output, although that’s definitely part of it, but I mean team engagement, focus, trust, adaptability, longevity.  All of this regardless of the external circumstances. About Our Guest, Dr. Pravir Malik Pravir is the Head of Organizational Sciences at Zappos.com (Zappos is the amazing shoe company that revolutionized the online purchasing space, starting from about 20 years ago.  I’m going to say that everything you love about buying online today can be connected directly back to Zappos.  Impossible to overstate their influence on how we shop today – and they have one of the best company cultures on the planet).  Pravir's team is leading the creation and incubation of organizational development technologies, in support of establishing a resilient, high-performing, adaptive organization that will withstand the test of time.  He has been an advisor to the CEO, COO, and CHRO at Zappos, and is the Founder of Zappos Organizational Sciences Consulting.  He also serves as an advisor to several global organizations. In the past, he has served as a Founding Member of A.T. Kearney India, a top-tier global consulting company, and served as the Managing Director Advisory Services for BSR, a leading global CSR consulting company.  Prior to his current position, he led Pricing Operations at Zappos.com. He has a Ph.D. in Technology Management with a focus on Mathematics of Innovation in Complex Adaptive Systems from the University of Pretoria, an MBA from J.L. Kellogg Graduate School of Management with a focus on Marketing and Organizational Behaviour, an MS in Computer Science from the University of Florida with a focus on AI, and a BSE in Computer Engineering from Case Western Reserve University. For More Information Click here to contact Pravir via Linkedin Click here to contact Organizational Sciences Consulitng About Pat Perdue In addition to his consulting, social media, and branding work, Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization. Pat is also a recognized Customer Experience and Sales Leadership professional.  Pat's podcast, Pat Perdue's Customer Experience  Podcast, is one of the leading podcasts on customer experience. You can reach Pat on Twitter at @patperdue or connect on Linkedin here:  Linkedin.com/in/patperdue/

About this Episode What's the best way to create lasting, scaleable employee engagement?  If you answered pingpong tables, you really need to listen to this podcast episode! ;) In this episode, my guest, author Josh Levine, and I discuss the importance of consciously creating specific values for your organization.  We also go into how leveraging your values in a precise, methodical way can help your company build stability during volatile growth, while giving your organization a clear competitive advantage. Specifically we talk about: a)  The Six Components for driving cultural change in any organization. b)  The problems with "culture by accident,"  and how that can cost your organization. c)  Cultural pitfalls and how to avoid them. d)  And of course, a lot more.   About Our Guest, Josh Levine Josh Levine is the best-selling author of the book Great Mondays: How to Design a Company Culture Employees Love (see below for a link to where you can order your copy). Josh is an educator, designer, and above all, he is on a mission to help organizations design a culture advantage. For more than 15 years Josh has helped build culture-driven brands and as Principal of Great Mondays continues his work with technology and social enterprise organizations. He is co-founder of the non-profit Culture LabX, and as executive director has overseen its growth into an international community. Josh is sought after for his unique and entertaining keynotes, that not only reveal new insights, but inspire new action. Click here to order the book, Great Mondays: How to Design a Company Culture Employees Love For tons of other info and tools you can use to help design culture in your business, visit the GreatMondays.com website. About Pat Perdue In addition to his consulting, social media, and branding work, Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization. Pat is also a recognized Customer Experience and Sales Leadership professional.  Pat's podcast, Pat Perdue's Customer Experience  Podcast, is one of the leading podcasts on customer experience. Training and Skills Development Pat works with clients of all sizes across N. America, helping them drive sales and improving CSAT scores.  Contact Pat to see how he can help your organization. You can reach Pat on Twitter at @patperdue or connect on Linkedin here:  Linkedin.com/in/patperdue/

About this Episode What's the best way to break into the HR world?  How can all of us make an impact on our respective industries?  What is the value of taking a stand for what you believe in? In Part 2 of a 2-part series, Brien shares his professional journey, the impact he's been able to have on the HR industry in Canada (spoiler alert:  It's a major impact!).  We also talk about the importance  of non-traditional experience, and how important it is for young people to be able to articulate all of their experience. About Our Guest, Brien Convery Brien Convery is an accomplished, results-driven executive professional with 29 years of diversified and progressive experience spanning a wide range of industries and disciplines both in the private and public sectors across the globe. As Director, Early Talent Acquisition, Attraction and Engagement, at RBC, Brien leads the Canada campus recruitment teams to attract, engage, recruit and mentor the “right” student talent at one of the world’s leading financial institutions. As a champion for diversity and inclusion, Brien holds the title of Vice-Chair Recruitment and Mentorship for the RBC PRIDE Employee Resource Group focusing on the LGBTQ+ employees and community at-large. Brien is an Employer Representative Board Member for the Co-operative Education and Work Integrated Learning Canada (CEWIL) and is a recent Canadian Association of Career Educators and Employers (CACEE) 2019 Award Winner for Outstanding Achievement in the field of career planning and recruitment. Brien also sits on a number of post-secondary advisory boards and holds a Bachelor of Science Degree in Business Administration, Management and Operations from the University of Hartford, Connecticut. Follow Brien and his Early Talent Acquisition, Attraction and Engagement Team on Twitter: @BrienKConvery @RBC4Students About Pat Perdue In addition to his consulting, social media, and branding work,  Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization. Pat is also a recognized Customer Experience and Sales Leadership professional.  Pat's podcast, Pat Perdue's Customer Experience  Podcast, is one of the leading podcasts on customer experience. Training and Skills Development Pat works with clients of all sizes across N. America, helping them drive sales and improving CSAT scores.  Contact Pat to see how he can help your organization. You can reach Pat on Twitter at @patperdue or connect on Linkedin here:  Linkedin.com/in/patperdue/

About this Episode What's the best way to find the right people for your organization from the pool of talent at universities and colleges?  Campus recruiting is difficult both for recruiters, and for students job-seekers.   In this Part 1 of a 2-part episode, we discuss the innovative approach RBC uses to engage, attract, and mentor the right talent from their on-campus recruiting. About Our Guest, Brien Convery Brien Convery is an accomplished, results-driven executive professional with 29 years of diversified and progressive experience spanning a wide range of industries and disciplines both in the private and public sectors across the globe. As Director, Early Talent Acquisition, Attraction and Engagement, at RBC, Brien leads the Canada campus recruitment teams to attract, engage, recruit and mentor the “right” student talent at one of the world’s leading financial institutions. As a champion for diversity and inclusion, Brien holds the title of Vice-Chair Recruitment and Mentorship for the RBC PRIDE Employee Resource Group focusing on the LGBTQ+ employees and community at-large. Brien is an Employer Representative Board Member for the Co-operative Education and Work Integrated Learning Canada (CEWIL) and is a recent Canadian Association of Career Educators and Employers (CACEE) 2019 Award Winner for Outstanding Achievement in the field of career planning and recruitment. Brien also sits on a number of post-secondary advisory boards and holds a Bachelor of Science Degree in Business Administration, Management and Operations from the University of Hartford, Connecticut. Follow Brien and his Early Talent Acquisition, Attraction and Engagement Team on Twitter: @BrienKConvery @RBC4Students About Pat Perdue Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization. Pat is also a recognized Customer Experience and Sales Leadership professional.  Pat's podcast, Pat Perdue's Customer Experience  Podcast, is one of the leading podcasts on customer experience. Training and Skills Development Pat works with clients of all sizes across N. America, helping them drive sales and improving CSAT scores.  Contact Pat to see how he can help your organization. You can reach Pat on Twitter at @patperdue or connect on Linkedin here:  Linkedin.com/in/patperdue/

In This Episode, We Discuss: Business Management: The Value of Leading from Heart in Driving Results Team Leadership: The Key Questions you can ask your team, to help you begin to lead from the heart On Recruiting: The Key Interview Question that will tell you if your potential new hire leads from the heart. Also Discussed in this Episode: Lost Connections: Uncovering the Real Causes of Depression – and the Unexpected Solutions Book by Johann Hari About our Guest, Mark C. Crowley Mark C Crowley is the best-selling author of Lead from the Heart, Transformational Leadership for the 21st Century, and is host of the Lead from the Heart podcast.  He regularly speaks to companies about how leading from the heart can create transformational results. Prior to completing his book, Mark spent over 25 years in the dog-eat-dog world of financial services, an environment known for its heartlessness and “take no prisoners” attitude. Twice, he held national-level responsibilities – most recently as Senior Vice President-National Sales Manager for Investment Products at one of America’s largest financial institutions, where he was named “Leader of the Year.” About Mark’s approach to management: “It’s the same disciplined approach others have with numbers and production…but mine is with people. You could say I manage the emotional side of work. I intentionally make people feel valued.  I identify their raw talents and seek ways to maximize their full potential.  I express my deep belief in them, give them voice, proactively coach and teach them – and make a deliberate point of honoring and recognizing all their achievements.” As a result, Mark’s people repeatedly scaled mountains for him and delivered phenomenal performance. Recognized globally as a workplace thought leader, Mark is a regular leadership contributor to Fast Company Magazine and has been published in the Seattle Times, The Huffington Post, Reuters, CEO Magazine Great Britain, USA Today, and by the Great Place To Work Institute.  He’s interviewed CEOs and senior executives at innumerable high-performing companies (including Google, SAS, Gallup and the Cleveland Clinic) who are models for “managing the emotional side of work.”  And his profound conclusion draws on new scientific research which shows that the human heart is a source of remarkable intelligence: What people feel in their hearts has tremendous influence over their motivation and performance in the workplace.   Connect with Mark on Twitter, Facebook, and at his website, markccrowley.com. About Pat Perdue Pat Perdue is founder of YCASTR Podcast Solutions - driving employee engagement through custom designed podcasts for your organization. Pat is also a recognized Customer Experience and Sales Leadership professional.  Pat's podcast, Pat Perdue's Customer Experience  Podcast, is one of the leading podcasts on customer experience. Training and Skills Development Pat works with clients of all sizes across N. America, helping them drive sales and improving CSAT scores.  Contact Pat to see how he can help your organization. You can reach Pat on Twitter at @patperdue or connect on Linkedin here:  Linkedin.com/in/patperdue/

On this this Yay! Monday! episode, welcome my guest, Stefanie Sersland (General Manager/Partner at Coldwell Banker Real Estate Professionals). We discuss: a) How to build a culture of trust in highly competitive office environments. b) How trust and kindness can lead to improved long term business performance results c) How focusing on the Employee Experience isn't just for major companies and tech start-ups. d) Actionable strategies and tactics you can use to improve your office culture today. About our Guest, Stefanie Sersland Stefanie Sersland is the general manager and partner of the Coldwell Banker Real Estate Professionals Office (CBREP), a very special real estate office in Iowa City, Iowa.  She’s been there since 2000, and loves real estate.  CBREP has 45 full time busy Realtors and a rock star staff.   When Stefanie isn't working, she's with her husband at their home on 20 acres overlooking a pond south of Iowa City with our golden lab, Clem enjoying a cold Coors Light. About the Coldwell Banker Real Estate Professionals Office (CBREP) The Coldwell Bankers Real Estate Professionals office is a very successful real estate office in Iowa City, Iowa, with 45 full agents as well as support staff.  It’s unique in real estate because the office culture focuses on the ideals of kindness, mutual respect, mutual trust, and support.  Important Contact Information for Stefanie Sersland Stefanie Sersland on Twitter:  @ssersland Stefanie Sersland on Linkedin:  Stefanie on LInkedin Website for Coldwell Banker Real Estate Professionals Office (CBREP), click here Contact Information for Pat Perdue Twitter:  @patperdue Linkedin:  https://ca.linkedin.com/in/patperdue For information on how your company can leverage the power of Internal Podcasts to drive results, visit YCASTR.com And to listen to Pat Perdue's Customer Experience Podcast, click here

In this first ever Yay Monday! episode, my guest Amar Sidhu, SVP Service Delivery and Production at ADP Canada, walks us through what is essentially a how-to manual for improving employee engagement scores an incredible 17 percentage points over a two year period.   In this important episode, Amar shares:   His fundamental belief of what drives his success as a senior executive while building success for his teams and departments.   What is the number one driver of employee engagement, and contributed to the 17% jump in engagement results.   The two crucial elements in your staff culture that, if absent, can cause staff celebrations to backfire.   Overcoming this corporate paradox:  The people who know the most and have the best customer knowledge have the least amount of authority to make decisions.   The business case behind empowering the front line to make decisions without always having to escalate requests.   And so much more….   Amar’s Challenge: Anyone with a new idea to engage your employees and drive audacious results, reach out to Amar on Twitter @amar_sidhu_TO.  You can also reach Amar on LInkedIn here. You can find me on Twitter @Patperdue.  I always love to hear from listeners of the show so feel free to reach out.   Thank you for listening.

When we think of Monday, we often think Ugh!  It's the first day back at WORK.   This show celebrates companies and individuals who's life mission is to make Mondays great, by creating amazing employee experiences.  Companies are starting to understand that the best way to happy customers and profitable growth is through happy, engaged employees.  Yay Monday is your roadmap to creating the best employee culture possible.   Each episode features companies and people who spend their professional lives figuring out how to make workplaces awesome.  From creating high-trust cultures, to throwing amazing parties, this show features the people behind the very best companies to work for, so that YOUR company can be a best-company-to-work-for too.  Whether you're a CEO, manager, or entrepreneur of a growing company, you recognize that keeping your best people engaged and motivated is your number one job.  This podcast can help you do that.   So subscribe, download, and listen.  You'll learn from the best how to transform your office into a Yay Monday company.   So let's hear it for Monday!  Yay!