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What's Your F'ing Business?™
47 minutes | Sep 14, 2021
Batteries+ - A Legacy Brand Making Generational Adaptions for Success & Growth
Who is your prime franchise candidate? Has your brand, its support and reach changed to attract a new generation of franchisees? Listen to Joe Malmuth, VP of Franchise Sales for Batteries + talk about the adaptations are needed for brands to remain relevant to today's buyers … and tomorrow's.
45 minutes | Sep 1, 2021
ChemDry - Win!Win!Win! Taking Care of the Entire Channel
Balancing a franchise system so it survives 44 years and grows to 4,000 units takes work and understanding. Ed Quinlan, President of ChemDry talks about the importance of metrics, customer satisfaction, innovation and making decisions that are a win for the consumers, franchisees and the ChemDry brand.
49 minutes | Aug 18, 2021
Who Rents Tires? Larry Sutton - RnR Tire Express tells you all about it.
Who rents tires? RnR Tire Express franchisees do. Larry Sutton, founder and CEO of RnR Tire Express tells how he converted the "rent-to-own" model to a necessity - tires and wheels. Listen as he shares more than 20 years' experience growing and supporting franchisees. Proper training is the key to solid growth. Mary Ann O'Connell of FranWise sat down with Larry for a great discussion, peppered with laughs.
42 minutes | Aug 4, 2021
Hooters and Hoots - How Change and Tradition Build a Brand with Sal Melilli - CEO of HOA Brands
What business are you really in? When you understand your "why," decisions and growth can cut through the clutter and drive success. HOA Brands (Hooters and Hoots) CEO Sal Melilli share his history with the brand and his passion for the brand and the customer and driving a path for franchisees' growth.
42 minutes | Jul 28, 2021
Growth and Profitability in a Crowded Market - MassageLuXe
Kristen Pechacek, Chief Growth Officer of MassageLuXe, shares her ideas on how to focus on growth. It's more than adding new units, it's all about the franchisees' profitability and the franchisor's ability to support them. When done well, there is always room for a great brand in a crowded market.
1 minutes | Jul 22, 2021
Welcome to Season Three
Tune in this season and listen to the top executives of solid brands talk about endurance. They may not be sexy, but they are solid! These brands are brought to you with the help of 919 Marketing and Fishman PR. It's a great season and all we need is - you!
36 minutes | Jun 9, 2021
Respecting your franchisees adds up! Shant Assarian, CEO of Mathnasium
Respecting your franchisees' time and knowledge and acting on their feedback has created engaged and satisfied franchisees. Shant Assarian, CEO of Mathnasium shares real world tips for building a strong brand, strong community and strong franchisee satisfaction.
36 minutes | Jun 2, 2021
"It all starts with listening and honoring your commitments." Building franchisee satisfaction with Dan Shapero President and COO of TeamLogicIT
Dan Shapero, President and COO of TeamLogicIT, makes it sound so easy, but he has a careful dedication to culture, honest communication and transparency that pays off with strong franchisee satisfaction. Listen for great tips to grow your brand.
40 minutes | May 26, 2021
Want a Successful Brand? Make Successful Franchisees - Steve White PuroClean
It sounds simple - serve the franchisees by leading them to their potential. Learn how to gain trust and satisfaction by building trust and being true to your word. Steve White, COO of PuroClean talks about his success with many brands by setting culture and following through with a united team. "You'll never grow focusing on your weaknesses, but you need to know what they are."
45 minutes | May 13, 2021
Growing big in small markets with happy franchisees featuring Mary Jane Riva, Pizza Factory
Mary Jane Riva, CEO of Pizza Factory started as a franchisee, so she knows how to listen to their feedback. Using data from the Franchise Business Review Franchisee Satisfaction Survey and a strategy to become an integral part of small markets, Pizza Factory has grown even through a pandemic. How? Be awesome!
38 minutes | May 5, 2021
Focus, Vision and Transparency Build Franchisee Satisfaction - Sean Manning - Payroll Vault
How do you build great franchisee satisfaction in a highly competitive market? Tell the franchisees the truth, keep a focus on what you do and get franchisees to share the vision. Sean Manning of Payroll Vault doesn't pull punches and talks about the hard work it takes and the rewards it can reap.
34 minutes | Apr 29, 2021
Propel your brand to sustained growth with a shared vision - Christian Brothers Automotive
Donnie Carr, President of Christian Brothers Automotive talks about the power of a shared vision and strong business culture values when building a brand that lasts. The balance of unit level economics and culture are the key to their franchising success.
33 minutes | Apr 21, 2021
Three Keys to Sustainable Growth Across the Globe - Fibrenew
Jesse Johnstone, President of Fibrenew, shares their focus for having highly satisfied and motivated franchisees as they grow out from their home base in Canada and persevere for 36 years!
39 minutes | Apr 14, 2021
Caring for This Phase of Your Franchisees' Lives - Pinch A Penny
Not every brand is seeking to be the biggest, but they can still be the best at what they do. Michael Arrowsmith, CDO of Pinch A Penny Pool, Patio and Spa, talks about franchising with heart. Hear how this family-run business has grown a regional brand to great success for them and their franchisees by truly caring about their franchisees success and developing a system around that and how the Franchise Business Review Franchisee Satisfaction Survey has been a key tool for that.
43 minutes | Apr 7, 2021
Using Your Franchisees' Satisfaction as a great tool for growth and sustainability - Franchise Business Review
Good franchisees measure performance, but the great ones measure their franchisees' satisfaction. Tune in to a fun and interesting discussion with Eric Stites Founder and CEO, and Michelle Rowan, President of Franchise Business Review about how getting anonymous, honest, and truthful feedback can be the most powerful tool in growing a brand. The follow this season as we talk to some of their top scorers of the FBR, Franchisee Satisfaction Survey including: Pinch a Penny, Fibrenew, Christian Brothers Automotive, Payroll Vault, Pizza Factory, Puroclean, Team Logic and Mathnasium.
1 minutes | Apr 4, 2021
Season Two Intro
We're back! Listen to franchisors who know the true measure of success - franchisee satisfaction and how to attain it.
28 minutes | Mar 23, 2021
Fun, Food, Franchising & Flair! A conversation about growth and culture with Charles Watson CFE, CEO - Tropical Smoothie Cafe
Franchising can move fast and the best brands keep up - without changing their culture. Charles Watson, CFE is CEO of Tropical Smoothie Cafe and takes us on a tour of a brand that redefined itself as it grew into a quick casual powerhouse.
25 minutes | Mar 16, 2021
Taking a Legacy Brand to the Future - Scott Frith, CEO - Lawn Doctor & Happinest Brands
No one can rest on their laurels. Scott Frith, CEO of Lawn Doctor and Happinest Brands talks about how a franchise brand that was launched over 35 years ago still dominates the market and has evolved to keep growing.
30 minutes | Mar 10, 2021
Building a Franchise by Listening to the Customer - Andrea Mundie, CEO - skoah
Co-founder and CEO of skoah talks about how she changed her path from a full service to a facial-only concept and product line to create a new franchise system in Canada. She shares how important it is to analyze your market and the client needs to build customer loyalty. Now working with Franworth, she is poised to grow through the U.S.
29 minutes | Mar 2, 2021
People and values first - Innovative Franchise Culture with Bob Fish & Michael McFall, Co-CEOs of Biggby Coffee
Two people with shared values and a deep respect for people get together to change the face of coffee and franchising. Listen to Bob Fish, founder and co-CEO with Michael McFall, Co-CEO of Biggby Coffee as they tell their story and share their passion for coffee and people.
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