23 minutes | Dec 3rd 2020

CX Predictions 2021: Design For Consumer Trust

Consumer trust has always been important. But for 2021, consumer trust is underlined and bolded — nothing is more important for a brand’s survival. On this episode of What It Means with Vice President and Research Director David Truog, discover how CX pros will helm their firm’s journey into the brave new world of post-pandemic customer expectations.
Play
Like
Play Next
Mark
Played
Share