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What Are You Even Learning
29 minutes | Mar 5, 2014
Brian Sutich from Wine Library Interview
In the sixth episode of our series on awesome customer service in the cloud we speak with Brian Sutich from Wine Library. In this show we hear about how wine library takes one to one service to the next level by calling every new customer to thank them for their business. Brian shows that finding the right team is the most important thing (he was helping a customer on the night after his son was born - that is dedication!)
21 minutes | Feb 26, 2014
Micah Bennett from Zapier
In the fifth episode of our series on awesome customer service in the cloud we speak with Micah Bennett at Zapier, the web automated task service. In this show we hear about how zapier managed over 250 different api's and runs all this on a team of 9 people and will still deliver on same day customer support. Apologies for the recording issues that led to us missing the last 5 or so minutes from the interview :( but don't worry though as we think the first 20 minutes are still awesome!)Links from the showPodio - collaboration toolXero - cloud accountancyZapier - cloud integrations
29 minutes | Feb 19, 2014
Dylan Morris & Sheena Gabbert from Zappos
In the forth episode of our series on awesome customer service in the cloud we speak with Dylan Morris & Sheena Gabbert at Zappos, the e-commerce site now owned by Amazon. In this show we hear about how Zappos offers new staff $3,000 to quite within the first month, how giving power to those on support can delivery amazing customer experiences and how building your companies culture all this can lead to selling a company for over 1 billion dollars to Amazon.
39 minutes | Feb 12, 2014
Chase Clemons from 37 Signals
In the third of our series on awesome customer service in the cloud we speak with Chase Clemons from 37 Signals, the web product company behind services such as basecamp and highrise. In this show we hear how 37Signals offers 18 hours of the day support with their distributed support team, finding the right fit for your team is a must and how awesome customer service is not just for the cloud but even a family photography studio. Links from the show37 Signals (Now Basecamp) - collaboration toolDesk - helpdesk managementRework - guide to remote workingSupport Ops - learn to be a customer support pro.
32 minutes | Feb 5, 2014
Sara Høeg from Podio
In the second of our series on awesome customer service in the cloud we speak with Sara Høeg from the user engagement team at Podio, the online collaboration service. In this show we hear about how Podio kept to their roots even after being bought by citrix, how one of the co-founders covers support on Christmas eve and how customers are their number 1 priority. Links from the show Podio - collaboration tool Zen Desk - helpdesk management
36 minutes | Feb 1, 2014
Carolyn Kopprasch from Buffer
In the FIRST of our series on awesome customer service in the cloud we speak with Carolyn Kopprasch (Chief Happiness Officer) from Buffer, the social media scheduling service. In this show we hear about how buffer manages over 1 million users with a support team of just 5 people, how they communicated with customers during a recent hacking attack and what is Carolyn's best customer service story. You can follow Carolyn on twitter @carokopp Links from the show buffer - social media scheduling helpscout - helpdesk management spark central - social network monitoring hively - customer satificaiton jawbone - wearable tracking band
3 minutes | Feb 1, 2014
Intro To The Podcast
We at Even Learning truly believe the cloud and the services built on top of it are and will continue to revolutionise how we live and work. We also understand that this is a new way of working for many people and it can be confusing, overwhelming and time consuming. Fear not we are here to help... Welcome to What Are You Even Learning, the podcast that levels the playing field for small businesses, we help you find and utilise the best online solutions for your business. After all it's not what you've got it's how you use it that counts.. In our first series we talk to the people behind killer online services whose job it is to make you, the customer smile. This is awesome customer service at its best! Check out our first show with Carolyn Kopprasch from Buffer, the social media scheduling service and hear about how buffer manages over 1 million users with a support team of just 5 people.
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