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This week, Lisa sits down with https://www.linkedin.com/in/serena-n%C3%BCsing-543295173/ (Serena Nüsing) and https://www.linkedin.com/in/stephanie-krus/ (Stéphanie Krus) and their research project “Practitioner’s Stories” where they and their team volunteered their time to examine the needs of the service design community. Listen as we discuss some of their discoveries from the interviews they conducted with other professionals in the field and how the process itself impacted participants and indeed their own roles as service designers. https://practitionerstories.medium.com/ (Practitioner Stories) You can follow the team on twitter at https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FPractitionerSt1&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=UwGKs6a8wWejyg7BjDK6%2FfNYUZ6p%2FDUJWqFW%2BOFoztE%3D&reserved=0 (@PractitionerSt1) The Practitioner Stories Team Contact Info https://www.linkedin.com/in/aforviz/ (Angela Orviz), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FArtmadillo&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=PWiTPhTQedfGTYDdjXCOhf%2BBhWQSTxdwEJPBRbteqaM%3D&reserved=0 (@Artmadillo) https://www.linkedin.com/in/serena-n%C3%BCsing-543295173/ (Serena Nüsing), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FSerenaNusing&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=UgFRsYcECnnKigv34z236YqwSdr7cIlmnNTITnQj15w%3D&reserved=0 (@SerenaNusing) https://www.linkedin.com/in/stephanie-krus/ (Stéphanie Krus), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FStephanieKrus&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vlZzGGBv66CVBNc5LUnlkXfz4JY%2FDwiN6KnSWKy5pRM%3D&reserved=0 (@StephanieKrus) https://www.linkedin.com/in/vinishree-verma-2a31056/ (Vinishree Verma), twitter - https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FVinishreee&data=04%7C01%7Clcooper%40strategyanalytics.com%7C67b86c690b6c46daf61e08da0bd1eda8%7C4dec28fd22cf4898a9cd0378008497db%7C0%7C0%7C637835293524783132%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FUc2Hx%2B7WjzZvpt2hqBBjFzTWN0JP7Tx3P5AHNa492o%3D&reserved=0 (@Vinishreee) Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Today we really go beyond the buzzwords and discuss in full the buzzword of the year: the metaverse. Chris welcomes David MacQueen from Strategy Analytics to discuss what the metaverse is, why it is, what use cases it enables, how we will interact with it, and why augmented reality is the key to future metaverse adoption. https://www.strategyanalytics.com/access-services/media-and-services/virtual-and-augmented-reality/market-data/ (SA's Metaverse research) https://www.linkedin.com/in/david-macqueen-2999433/ (David MacQueen on LinkedIn) Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

In-air gestures have been around for several years, from the Xbox Kinect to some smartphones and automotive. Join Chris and Diana as they discuss the UX of in-air gestures -- the foundational barriers gesture recognition faces, the use cases that consumers want, and issues to consider when designing them. In Condensed Soup, they discuss their favorite experience with in-air gestures. https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/non-touch-gesture-interfaces-consumer-perceptions-and-ux-challenges (SA Research on gestures) Send us your thoughts and comments on in-air gestures or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

It is long past due that gaming UX is discussed on UX Soup, so Chris rectifies that by welcoming Chirag Upadhyay, who is an industry analyst at Strategy Analytics focusing on PC and game consoles. They discuss gaming UX trends over the past few years, mobile gaming, and factors that will impact the gaming user experience in the future. https://www.linkedin.com/in/upadhyaychirag/ (Chirag Upadhyay on LinkedIn) http://www.strategyanalytics.com/access-services/devices/connected-home/consumer-electronics/reports/report-detail/global-game-console-forecast-2012-2025 (Chirag's research) Send us your thoughts and comments on gaming UX or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Diana and Lisa welcome back to the podcast Dr. Gary Burnett from the University of Nottingham. Gary started teaching graduate classes on the metaverse, and held their lectures in the virtual world of "Nottopia." Gary discusses the impetus behind Nottopia, how students responded, how social norms developed, and lessons learned along the way. https://www.linkedin.com/in/gary-burnett-53146399/ (Dr. Gary Burnett on LinkedIn) https://theconversation.com/bringing-the-metaverse-to-life-how-i-built-a-virtual-reality-for-my-students-and-what-ive-learnt-along-the-way-171760 (Article by Gary on Nottopia) Send us your thoughts and comments on the metaverse or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Join https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa), https://www.linkedin.com/in/diana-franganillo-luque/ (Diana), and https://www.linkedin.com/in/chrisschreiner/ (Chris) as they discuss research from CHI 2021, where elderly participants co-created a virtual reality platform over a three year period. The team discuss the interesting learnings from this study such as is presence a priority in VR? What value did avatars add to elderly users' experiences of social interactions online and what can we learn from this research effort in the future? In condensed soup, find out the teams' aspirations for their own avatars. https://dl.acm.org/doi/10.1145/3411764.3445752 (Avatar-Mediated Communication in Social VR: An In-Depth Exploration of Older Adult Interaction in An Emerging Communication Platform) https://chi2021.acm.org/ (CHI 2021) https://chi2022.acm.org/ (CHI 2022) Send us your thoughts and comments or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Certain streaming services are in the news lately for being https://www.theinformation.com/articles/spotifys-finances-show-why-music-streaming-is-a-terrible-business?utm_campaign=Editors_Pick_Email+%5B&utm_content=566771&utm_medium=email&utm_source=cio&utm_term=198182 (burning through huge amounts of cash) in a model that may not be sustainable in the long-term. Some of the issues they are facing have UX at their core. In this episode Lisa, Chris and Diana discuss these issues and what can be done to improve the video streaming experience. In Condensed Soup, they talk about their favorite streaming experiences. Send us your thoughts on improving the user experience for streaming services, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa welcomes Dr. Payal Ghatnekar from NHS England to the podcast. Dr. Ghatnekar studies the efficacy and effectiveness of immersive healthcare interventions in reducing patient pain and anxiety, improving patient experience and educational learning outcomes for self management and behaviour change. Lisa and Payal also discuss the challenges and successes when researching VR or AR in the healthcare setting. https://www.linkedin.com/in/dr-payal-loma-ghatnekar-028a4312/ (Dr. Ghatnekar on LinkedIn) https://www.xrhealthuk.org/the-growing-value-of-xr-in-healthcare (Link to Dr. Ghatnekar's research) https://www.strategyanalytics.com/access-services/ux-innovation/user-experience-strategies/reports/report-detail/monitoring-health-wellness-remotely-a-roadmap-to-healthy-adoption (SA research on remote health and wellness monitoring) Send us your thoughts on the user experience for healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The UX Service at the University of Edinburgh is an example of creating a more matrix-like structure and breaking down silos within an academic institution to create a more holistic experience for students and staff. In this episode, Chris welcomes Duncan Stephen who manages that group to discuss its origins, how a consultancy model works within academia, their projects and methods, and what universities need to think about if adopting this type of model. https://www.linkedin.com/in/duncanstephen/ (Duncan Stephen on LinkedIn) https://www.ed.ac.uk/information-services/user-experience (User Experience Service at The University of Edinburgh) Send us your questions by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Once the stuff of science fiction, brain-computer interfaces have been gaining attention lately in part due to Neuralink, run by Elon Musk. Chris welcomes back Di O'Neill to discuss brain-computer interfaces, their applications in both the medical and consumer space, UX issues and concerns, and of course monkeys playing Pong. In Condensed Soup Di and Chris discuss whether they would ever use a brain-computer interface. https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/brain-computer-interfaces-vendor-profile-report (Brain-Computer Interfaces: Vendor Profiles) https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/brain-computer-interfaces-consumer-perceptions (Brain-Computer Interfaces: Consumer Perceptions) https://www.linkedin.com/in/dioneill/ (Di O'Neill on LinkedIn) Send us your thoughts on brain-computer interfaces, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris welcomes special guest, UX Soup co-creator, and former co-host Derek Viita. Derek left to pursue other opportunities in 2021, so it seemed fitting to bring him back to discuss the job hunting process. Derek and Chris share their opinions on LinkedIn as a job hunting tool and provide tips on resumes, portfolios, and more. https://www.linkedin.com/in/derekviita/ (Derek on LinkedIn) Send us your thoughts on job hunting, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Chris, Lisa, and Diana have been UX professionals for more years than they wish to admit. They have all seen how UX has evolved within organizations, how it is taught, and the lengths to which it has been emphasized. In this episode they discuss the evolution of the UX profession -- both the good and bad. In Condensed Soup, they share their favorite UX project or moment. Send us your thoughts on UX profession, share your favorite moments, or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

The Consumer Electronics Show in Las Vegas was once again hampered by the pandemic. With Omicron surging, many companies pulled out while others scaled back their presence. Still, there were a lot of interesting developments from CES. Chris, Diana, and Lisa discuss some of the intriguing announcements in AR glasses, haptics, the automotive space, and healthcare, along with the future of CES and other in-person trade shows. In Condensed Soup they discuss each of their favorite CES products. SA reports on CES 2022: https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/ces-2022-advanced-hmi-on-display (HMI Advancements) https://www.strategyanalytics.com/access-services/automotive/in-vehicle-ux/reports/report-detail/ces-2022-automotive-ux-innovations (Automotive UX) https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/ces-2022-digital-health-innovation (Healthcare UX) https://www.youtube.com/watch?v=U-qIto87ObM (BMW's color-changing car) Send us your thoughts on CES or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Lisa sits down with Martin Ralfe from the Royal National Institute of Blind People, the Blind Since Birth Charity, and the Blind Dad Diaries podcast to discuss assistive technology and digital inclusion for the blind and visually impaired. Martin talks about his experiences in working inclusion into the design process as well as his favorite and least favorite assistive tech. https://www.linkedin.com/in/martinralfe/ (Martin Ralfe on LinkedIn) https://www.rnib.org.uk/ (Royal National Institute of Blind People) https://www.blindsincebirth.com/ (Blind Since Birth) https://podcasts.apple.com/gb/podcast/the-blind-dad-diaries/id1554787047 (Blind Dad Diaries Podcast) SA Research on https://www.strategyanalytics.com/access-services/ux-innovation/advanced-hmi-strategies/reports/report-detail/how-people-with-sight-loss-use-smartphones-user-needs-technology-use-pain-points (assistive tech for those with sight loss) Send us your thoughts on designing for inclusion or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

In 2021, UX Soup covered a whole host of topics, from areas we cover at work on a daily basis to ones we chose to cover to show how UX and user-centered principles are all around us. Chris recaps some of the memorable clips from 2021, including interviews with leading UX researchers along with banter from Lisa, Diana, and former co-host Derek covering the user experience in automotive, virtual reality, healthcare, and more. Thank you for listening! As always, you can ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Smart home cameras, thermostats, locks, and other devices are supposed to make home life easier, but they can be misused in some very dark and disturbing ways. Chris, Lisa, and Diana talk about some of these cases of misuse and how UX researchers and designers can mitigate these situations. Send us your thoughts on the user experience of smart home tech or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

We've all been there. Frustrated on the phone calling a customer service center after pressing "1" for this or "3" for that, only to see we have gone down the wrong path. These types of interactive voice response systems (IVRs) are notoriously annoying. Chatbots are supposed to make reaching customer service better, but have they? Who are they designing these systems for? How can they be made better? Are live text chats with agents better? In Condensed Soup, Lisa, Diana, and Chris discuss the one thing that can make dealing with customer service better. Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Join Lisa as she sits down for a bumper episode of UX Soup with Irina Bolychevsky, (Director of Standards and Interoperability at NHSx) as they talk about the essential and challenging role of standardization in digital healthcare to combat interoperability issues and how the NHS is taking on the challenge so that digital information can seamlessly integrate across multiple departments, multiple processes, and multiple users. https://www.linkedin.com/in/irina-bolychevsky/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAH5kO0Byj4_0iy4aevrYmopWsZv2mWSY8g (Irina Bolychevsky on LinkedIn) https://www.nhsx.nhs.uk/ (NHSx) Send us your thoughts on interoperability in digital healthcare or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

A couple of months ago we chatted with Joe Smyth about motion sickness - what causes it, how can we mitigate or recover from it, and also how we could measure it. In this episode we continue the discussion about aspects of passenger comfort, and the fact it will become a key User Experience issue and differentiator in future vehicles. In order to have this conversation, Chris and Diana have invited Dr. Cyriel Diels, deputy director of the Intelligent Mobility Design Centre at the Royal College of Arts in London. Join them to raise your knowledge on this multi-faceted concept! How do you feel about this living room on wheels concept which all the future AV designs seem to be converging towards? Let us know by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/cyrieldiels/ (Cyriel on LinkedIn) https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)

Are people tired of Zoom and other video conferencing platforms after overdosing during the lockdowns? Lisa, Chris and Diana got together to discuss the user experience of Zoom and other videoconferencing services, and how they foresee their future. Make sure you stay for Condensed Soup at the end, when they share some embarrassing experiences they have had using over Zoom, some of the funniest moments on UX Soup. Send us your thoughts on the user experience of videoconferencing platforms or ask us anything by emailing us at UXSoup@strategyanalytics.com. https://www.linkedin.com/in/chrisschreiner/ (Chris on LinkedIn) https://www.linkedin.com/in/lisa-cooper-556343135/ (Lisa on LinkedIn) https://www.linkedin.com/in/diana-franganillo-luque/ (Diana on LinkedIn) https://sa-ux.com/ (Strategy Analytics UX Innovation Practice)