03: Overcoming the New Challenges of OCS
“Business as usual” is changing for Office Coffee Services – How are you adapting your business to change with it? All of the unattended retail industry has felt effects from COVID-19, but OCS is feeling particularly strong tremors from this shift. While there is no magic bullet that operators can employ to fix these disruptions, there are a few novel ways of operating that we believe are worth exploring that can enable them to provide better service, and utilize successful operations management. What You’ll Learn: How to manage different delivery instructions between customers. What Touchless Delivery is, and why you should consider offering it. Where experts think OCS will be in 6-months. Seed Delivery’s newest tools for managing OCS operations.