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Untold - some of travel's incredible tales from around the globe.
68 minutes | Sep 7, 2021
Untold - Patrick Delaney - A very well developed travel personality !
This episode of Untold is with Meetings and Incentives sensation Patrick Delaney. Patrick is a much admired and established executive who has been at the forefront of the travel industry for many decades. We follow Patrick’s career from being thrown through a glass window when managing a coffee dock to selling the Emerald Isle Stateside – initially in St Louis before securing a transfer to the Big Apple. With his natural storytelling Patrick regales us with tales from his career since his return to Ireland which included running a classical festival at Adare Manor, establishing with Padraic Galligan one of Ireland’s most successful destination management organization Ovation before starting Soolnua – providing the very best Marketing, Strategy and Training consulting for destinations around the globe - important pre-Covid and essential now.
80 minutes | Aug 17, 2021
Untold - Christian De Boer - 'Thinking Differently' in Temple Town
A Dutch National and as authentic as they come – Christian is a truly incredible hotelier who has shaped and developed Khmer Hospitality tremendously over the last decade and a half – developing leaders, improving standards and setting in place team cultures and hotel experiences that are amongst the World’s very finest. This episode covers a few of Christian’s early years working for Richard Branson at Virgin and follows his journey to Siem Reap unpacking some key milestone events and talking about some of Christian’s career and life highlights. It runs 80 minutes and there are many lessons and anecdotes that made this such an enjoyable episode to record – Christian talks about: reinventing room service, how to get a hotel to #1 on tripadvisor, how to make a destination plastic free and why all hotels should focus primarily on guest experience by placing the guest at the centre of all sales and marketing efforts. Noteworthy Linkshttps://refilltheworld.com/https://www.jayahouseriverparksiemreap.com/https://www.cambodialandminemuseum.org/https://www.facebook.com/MadeinCambodiaMarket/
59 minutes | Jun 14, 2021
Untold - Adam Schwab - Bootstrapping Zero to $500m
This episode of Untold is with Melbourne-based travel impresario Mr. Adam Schwab. Adam tells us about some of his early-life entrepreneurial flourishes. Adam also shares how reading the law and his early career as a solicitor provided Adam with a super foundation for business and allowed him to hone his eye for precision and attention to detail which has helped steer the success of many of his businesses. Luxury Escapes emanated from Adam and the co-founders comprehending that their digital marketing consulting business had the potential for bigger baskets and huge growth runway through concentrating efforts intensely on the travel business. Adam’s colleague Mark headed up Thailand to source product and the first Thailand week of Sales received an incredible response. The Khatatani resort generated a few million $ in new sales and the team had a glimpse into how successful Luxury Escapes had the potential to be. As well as covering new strategic initiatives for the group which include a new hotel marketplace, Adam also shares some business insights, talks about his daily rituals and drivers and covers his passion for philanthropy and how he is passionate about supporting Australia’s next generation of entrepreneurs. We also talk briefly about Adam’s book about the global financial crisis called ‘Pigs at the Trough’ and his new Podcast on entrepresunuarship From Zero which is looking to leave a positive legacy namely allowing potential business owners to learn about funding, resources available, potential approaches and ultimately to inspiring them to launch and grow a business. Enjoy Untold with Adam Schwab!
70 minutes | May 25, 2021
Untold - Showtune Shane
This episode follows the career of the dynamic larger than life character, Showtune Shane Jameson.From Country Victoria, Shane studied Hospitality in Melbourne as well as honing his love for fine coffee running Hudson's Coffee early each morning next to the Stock Market - providing caffeine and a refuge for traders looking for a much needed break.Shane then headed to the Middle East, taking up a banqueting position at Jebel Ali Resort and Spa for the princely sum of 1,000 Dirhams a month.Shane moved into Sales and his career really started to take off. Under the mentorship of David Thompson, Shane learned the leisure business inside out travelling the globe promoting the resort and Dubai as a destination. Shane then spent time with IHG across the Indian Ocean and Deira before joining Jumeirah. This chapter is worthy of a book in itself as Shane shares his experiences selling Al Naseem and Burj Al Arab and shamelessly name drops his favourite encounters with the global A List.Shane is now in Bangkok with IHG writing the next chapter and awaiting the opening up of International travel and with exciting projects including a Bill Bensley project and a new Kimpton in Koh Samui, Shane is in his element and is leaving his indelible personality on the group.The episodes intro and outro is kindly provided by Shane who has a residency at the Rosewood Bangkok and has a voice that makes a welshman jealous. Enjoy.
67 minutes | Apr 19, 2021
Untold - Francesco Galli Zugaro - The Aquaman
Post College Italian American Francesco followed many of his peers into the World of Investment Banking with roles in New York and London. Always a keen networker a chance interview in Ecuador on the same day of his wedding subsequently saw Francesco and new bride Brigit relocate to South America from London with Francesco given the opportunity of running a telecoms company. Faced with a tough business climate beset with politics Francesco was transferred to head up the small boat cruise division with a fresh license overseeing the Galapagos Islands. With the Peruvian and Ecuadarion economies booking and Francesco getting restless - a vacation discussion with his father in law Fred saw the ideation of Aqua Expeditions with the maiden launch of Aria Amazon just 9 months later. Despite the global financial crisis the launch was highly successful with the offering of luxury, design, great culinary and authentic destination experiences though leading guides proving to be a winning formula.With Aria Amazon firmly established Francesco looked East, setting up a global HQ in Singapore and launching boat #2 - The Aqua Mekong. 12 years later Aqua Expeditions have grown to 4 boats with the launch of Aqua Blu and Aqua Nera. This story captures Francesco's relentless energy, passion and entrepreneurial spirit and gives some insights into his views on hotels, restaurants, safari lodges, destinations as well as how he approaches management and leadership.
61 minutes | Apr 4, 2021
Untold - Incredible Pariva - Episode 2
Following on from the first episode Pariva talks in intricate detail about her time at Marriott which saw growth from 6 to 40 hotels in India. Pariva & her team were responsible for completely changing the hotel selling landscape in the country via many India firsts: the first Marriott showcase, the opening hotel pathway, the first full sales team incentive plan as well as many new brand introductions to India. Pariva was subsequently headhunted to join hotel giant Hilton and to recruit and build a World Class Sales organization from the ground up. Her mandate was to create an enviable sales legacy and to create and build something new – she certainly successfully did that and she explains in detail the strategy and tactics she employed. Pariva then talks about her move with Hilton to the Asia Pacific Head Office in Singapore and her focus in relation to driving meetings and groups business and initiatives in her strategic leadership role. Pariva also gives her view on diversity in the India and global hotel arena and gives some views on how female role accession can be improved. The pod concludes by seeking Pariva’s opinion on inbound itineraries to Incredible India, her post-Covid vacation plans and her guide to where one can find the very finest Indian cuisine in Singapore.
53 minutes | Mar 26, 2021
Untold - Incredible Pariva - Episode 1
In this enthralling episode Pariva talks about her early career and formative years in India. Hailing from a small town equidistant between Delhi and Jaipur in Rajasthan, Pariva followed in the family tradition in attending boarding school at the tender age of 4 and a half, to ensure she was recipient of the very best education possible.The passionate delivery of a career counselling session by a visiting lady hospitality professional when she was in year 8 resonated strongly with young Pariva and set her on her journey.Post Convent School and fully supported by her family, Pariva signed up to Mangalore University, specifically spending 3 years in Manipal. Following the best 3 years of Pariva’s life it was time to enter the world of work. Her early mantra was that: “Discipline and dedication are here to stay” and “bring the best version of yourself to work each day”. A productive management traineeship with International Travel House which included many shifts from 20.00 in the evening till 04.00am concluded with Pariva determining that her path was to be via sales and marketing as opposed to operations. The episode concludes in Delhi with Pariva sharing insights, learnings and experiences from her progressively senior roles across some of the world’s top luxury hotels and brands and their growth in India. The luxury training was particularly technical which included the presentation of business cards, in-depth understanding of design, wine and how to sell rooms north of $800 per night through storytelling. Another few soundbites encapsulate these years perfectly namely:“I stuck my heels into the ground and said, I am not giving up!” and on the power of networking – “I constantly reminded myself – people need to know Pariva, they need to know me!”
69 minutes | Mar 1, 2021
Untold - Dev - The Hotel Guru
The Anand story is one of tremendous success from modest origins. Dev and his brother Ranjit setup Expotel in the early 70s and by the time they sold it two decades on it had a turnover in excess of £100m. Expotel was the first hotel booking agency globally and with a slight degree of serendipity, its foundation coincided with London opening scores of hotels off the back of the Tourism Act transforming it from a sellers to buyers market almost overnight. In addition to favorable market conditions Expotel managed to dramatically increase their business marketly through buying one of the UK’s first telephone numbers when a US company IRL retreated from the UK market despite having conducted a year long campaign in the Evening Standard promoting the very number that Expotel purchased. Other pioneering business practices included the inception of the corporate rate, the London hotel wallchart, the foundation of the Hotel Booking Agency Association, commission on catering bookings and many more. Dev was also one of the first adopters and sellers of corporate hospitality and he tells the tale of how this started and its transition from sketchy cash in hand deals to the purchase of Keith Prowse, complete with Royal Warrant which still today remains a leader in global corporate hospitality from many groundbreaking innovations started by Dev. Dev reviews some of Impetus Marketing’s stand-out successes and concludes by talking about how business has been for the past decade as an active hotel broker through his company The Hotel Property Team. The episode contains Incredible insights and anecdotes which span five decades and with no sign of slowing down, debonair Dev continues to be at the heart of the industry – continuing to liaise with hotel buyers, sellers, agents and development professionals with his trademark humour and eye for a deal.
39 minutes | Feb 26, 2021
Untold - Andrew Hughes - der Erzähler Part 2
38 minutes | Feb 12, 2021
Untold - Andrew Hughes - der Erzähler
This episode of Untold follows the early career of one of New South Wales’ best exports, Mr Andrew Hughes. Andrew talks extensively around some of the experiences and learnings that shaped his approach to business and indeed career. A recurring theme throughout is Andrew’s love of storytelling and the importance he places on it. Andrew truly caught the travel bug as an 18 year old. Skillfully winning a place on a Rotary exchange programme, and financially supported by his proud pom parents with extra spending money from shifts at his local McDonalds, Andrew headed off to spend time in Northern Germany. During the early weeks of the exchange, the highlight of each day was the noise of the letterbox, triggering a Pavlovian-like response from Andrew as it meant fresh letters from family and friends had arrived to help combat his homesickness. A post Uni exchange to Southern Germany was followed up with a full European Tour consisting of bar jobs as well as becoming a professional tour guide spinning yarns about some of Europe’s most prominent Cities before making it back home to Australia. Andrew also talks about how he almost became a Travel Presenter and a household name across the region – the tragic events of 9/11 putting the kai bosh on this. Australian TV’s loss was definitely hospitality’s gain. Andrew talks about his early days as a hotelier with Best Western and how his career changed gears when he joined IHG Australasia in a business development role. Then Dubai came calling – Andrew joined Atlantis Dubai and in this career defining pre-opening role was ideally placed to hone and develop his love of storytelling taking it to the next level. With Atlantis the Palm successfully positioned and launched, Andrew teamed up with Mike Scully at Seven Tides.
66 minutes | Jan 2, 2021
Untold - Serge Dive - PURE Genius
This edition of Untold is with luxury travel market and community builder, Serge Dive. Serge talks about his early career and how after studying Financial management at the university which should have led him to a career in Investment Banking, he joined the Ministry of Finance to hold a wide variety of international events promoting France’s many greatest exports including, fashion, technology and french gastronomy over the globe. Following such a successful event in the UAE, Serge was headhunted by the Government of Dubai and became a Deputy Director in Paris where continued success led to the Government asking Serge to also take up the reigns for promoting Dubai Tourism. With Serge’s passion for pleasing people the move into the travel industry was inspired. Amongst the travel landscape, Serge spotted a gap in the market and with both the vision and fortitude launched what has become an iconic show – ILTM on the Cote D’Azur in Cannes. Following the show’s tremendous success, Serge expanded the show taking it to Shanghai with ILTM Asia in 2008. Following the sale of ILTM to Reed, Serge did not slow down and has become even more prolific with successful shows under his company banner This is Beyond including: LE Miami, We are Africa, Pure Life Experiences and Further East. Serge covers all of these shows with tremendous illustrative narrative and conveys with passion how these events are driven by purpose and how they have built genuine communities. Never standing still and always innovating Serge also talks about 2021 and the recent announcement of This is Beyond, Private Members Club called the House of Beyond (www.thehouseofbeyond.com) as well as hinting at 3 new events to launch – watch this space.
41 minutes | Dec 20, 2020
Untold - Lynn Grebstad - Hong Kong's Former PR Supremo
Lynn grew up with travel in the blood – hailing from a services family, Lynn left the home counties as a young girl and spent much of her childhood and teenage years in Cyprus and grew up with a strong desire to see the World. Lynn spent time in the Middle East before realizing a goal and joining British Airways – a role which saw her maximize her travel concessions. Remarkably a chance meeting with a Hotel General Manager in Rio Di Janeiro led to a Hong Kong job interview – a shrewd observation from the interviewing GM put Lynn on the path to a PR career second to none. Lynn talks about her times and memories from pivotal roles at Hong Kong hotel institutions, The Peninsula and The Regent.Lynn's meeting and partnering with Oxford Scholar and fellow PR professional, Paul Hicks was a masterstroke. Grebstad Hicks kicked off with a conference to announce Disney Hong Kong and saw many decades of sustained growth and client account wins all over the globe. Having left Hong Kong, Lynn is now based in beautiful Koh Samui – she continues to be a force for good and is relentlessly positive – her time currently firmly focused on the Island of Koh Samui and helping Villa and Tourism businesses on Post-Covid strategies.
56 minutes | Dec 18, 2020
Untold - On Location in Cambodia with Travel Writer Nick Ray.
Today’s Untold talks with Nick Ray about Cambodia and a potted history of modern day tourism in this beautiful Country in South East Asia that has been faced with many political challenges and turbulent past in our lifetimes. Nick talks about how first became aware of Cambodia via Blue Peter and following several visits post University made Cambodia a home. Having met his wife Kulikar Sotho who had started a successful and growing tourism business with her mother, that business was Hanuman Tours. With journalist credentials, aptitude and considerable writing talent Nick managed to secure the first Lonely Planet Cambodia guide and has gone on to write over 50 travel book assignments. Hanuman Tours has grown dramatically over the years and has in place a formidable network of tour operator partners around the globe ensuring that thousands of travelers every year have the best possible experience of their visit to the Kingdom of Wonder! Nick and Kulikar have also grown a significant film business which from a small scouting trip for a crew of 5 has grown to include Hollywood blockbusters documentaries, adverts, BBC, Discovery and National Geographic assignments. Hanuman Films also produced ‘The Last Reel’ which was Directed by Kulikar and produced by Nick and collected significant plaudits and awards on the festival circuit.
60 minutes | Dec 9, 2020
Untold - Beyond Barasti - More wisdom from MIke Scully
For this episode of Untold I am delighted to welcome back Mr Mike Scully. Mike kindly was the first guest in the inaugural episode talking about the history of Barasti bar. The response was tremendous. At the peak, the podcast was being listened to by over 250 people around a day and showing the true global nature of the travel industry had been downloaded in over 103 Cities in the first 3 days and 1,000 downloads in the first week. Post recording Mike and I heard from contacts and people we had not heard from in years and additionally I received scores of emails and questions for Mike that we did not cover in the first episode. This hour answers all these questions and more. During editing I have listened to this episode 4 times and each time have learned additional facts, theories or analogies that I missed initially – the biggest compliment I can play Mike is that I can seldom remember learning as many practical hospitality lessons in a short space of time – from Tiger Woods influence on golf course design, introducing molecular gastronomy to Dubai, the steps he would take to escape brand constraints to optimize a hotel opening in 2020. Enjoy – Beyond Barasti with Mike Scully
57 minutes | Nov 28, 2020
Untold - Nigel Bolding - International Man of Mystery
Over 55 mins Nigel chronicles his career at the forefront of luxury travel and tourism. Starting off as an advertising sales manager with the Far Eastern Review, Nigel set off to Hong Kong in his mid-20s, covering the full Asia region with advertisers from many industries and key Asian Cities. Quite early on Nigel discovered his element, which was a love from travel and hospitality. Following a brief return to Blighty, Nigel joined Institutional Investor and very quickly became universally known for his role in heading up the Industry Gold Standard, Institutional Investor top 100 list. Nigel launched in earnest Worlds Best Hotels in 2001 utilizing the II survey and additionally went into pubishing with The Chic Collection starting with Mexico Chic managed to grow to as large as 30 different books. For the past number of years Nigel has moved to France and has launched Bolder Travel complete with a very successful blog with interviews with some of travel and hospitality’s bold and interesting leaders around the world.
35 minutes | Nov 14, 2020
Untold - Matthew Upchurch - Virtuoso - The Origin Story - Pt. 2
Matthew Upchurch talks about Virtuoso Travel Week in Las Vegas, International expansion to 55 Countries and growing, partnering with Sir Richard Branson to sell places on Virgin Galactic via the Preferred Space Accreditation Program and concludes with his thoughts for what 2021 may bring as well as introducing a new term - 'Revenge Travel'.
55 minutes | Nov 11, 2020
Untold - Matthew Upchurch - Virtuoso - The Origin Story Pt. 1
In this edition we talk to Matthew Upchurch, the inspirational CEO of luxury Travel Network, Virtuoso. Matthew sits on many Industry and Customer Advisory Boards and is in the Travel and Cruise Hall of Fames. Matthew talks about the early years of Upchurch Travel, Allied and Percival and ultimately the launch of Virtuoso. Matthew covers some key milestones, strategic decisions and a little luck that allowed Virtuoso to grow exponentially in the face of challenges including: the removal of airline commissions, global events such as 9/11 and the advent of the Internet and introduction of online power houses: Expedia and Travelocity. Enjoy the first part of this fascinating travel success story !
47 minutes | Oct 20, 2020
Untold - Mike Scully - the story of Barasti
Over 45 mins Mike tells the story of Dubai’s legendary Barasti Bar. Mike covers the early days from Barasti’s formation as the clubhouse for Power Boat racing in the late 90s– its considerable growth and some of the important external drivers behind it including the South African Channel M-Net, the impact of tourism post 9/11 which saw Le Meridien and Barasti look local and firmly position itself as the place to be in the Arabian Gulf every Friday which eventually became everyday. Mike also talks about how he managed to drive revenues when running at full capacity and how Barasti managed to break through the million dirhams per night ceiling which becoming known as ‘The World’s busiest Beach bar’. Barasti BeachSep 2020
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