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Unpacking Travel: Hospitality Talks with Amadeus
21 minutes | Jan 10, 2022
Lead With Hospitality Part II: How to Improve One-on-One Meetings with Limited Time and Resources
In part two of our Leading with Hospitality miniseries featuring Taylor Scott, we deconstruct the one-on-one meeting between leaders and team members as the pandemic continues to reshape our industry and how we utilize our time.With this is mind, we break down realistic ways to conduct one-on-one meetings with limited time and resources. We also explain how to use emotional intelligence and empathy when engaging during one-on-one meetings to ensure your team members know they are valued. Stay tuned for the next episode in the miniseries. We will dive into how to improve your team pre-shift meetings. If you enjoyed this episode, check out Taylor's new book: Lead with Hospitality. Episode one of our Leading with Hospitality miniseries can be found here. For additional information, visit www.amadeus-hospitality.com/podcast.
30 minutes | Dec 20, 2021
What We Learned in 2021 and How to Find Success in 2022 with Katie Moro and John Hach
In this episode, we wrap up 2021 by taking a look back with Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach. We cover what lessons we've learned over the past year, and why 2022 is going to be a year of continued change - and increased opportunity - for hoteliers, convention & visitors bureaus, and destination marketers.For more information, visit www.amadeus-hospitality.com/podcast.
32 minutes | Dec 8, 2021
Leading With Hospitality Part I: A Realistic Approach to Engaging Yourself and Others Using Emotional Intelligence
This special episode is the first in our new miniseries with acclaimed author, speaker, consultant, and leadership expert Taylor Scott: Leading with Hospitality. We explore how the current pandemic has driven an industry-wide re-focus on the human element of hospitality. We also examine ways you can better connect with yourself in a workplace with fewer resources, and how to engage and connect with others on your teams using emotionally intelligent practices. Stay tuned for the next episode in the miniseries. We will dive into how to improve your one-on-one meetings with your teams. If you enjoyed this episode, check out Taylor's new book: Lead with Hospitality.
37 minutes | Nov 8, 2021
Putting a Lens on Corporate Travel, Group Events, and the Future of Both with Katie Moro and John Hach
In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach provide exclusive insight into the latest in corporate travel, the current GDS booking trends, and why both corporate and leisure travelers are still booking within seven days or less. We also dive into what the rest of the Fall and Winter seasons will look like for hoteliers as international travel continues to open up.
32 minutes | Jun 21, 2021
How to Build Profitable Offerings and Loyalty Programs During Recovery with Jon Davis
In this episode, we sit down with Jon Davis, Chief Technology Officer at Village Hotels, to learn how his teams were able to diversify their offerings and launch a fully-evolved loyalty program to better suit their most profitable business segments. We also take a closer look at how technology and data allowed Village Hotels to reopen while still giving guests the same level of service they have come to expect, and how hoteliers can adapt these concepts regardless of size or budget.For more information, visit www.amadeus-hospitality.com/podcast.
47 minutes | Jun 7, 2021
Hospitality Leadership and Improving Your Emotional Intelligence with Taylor Scott
In this episode, we talk with acclaimed author, speaker, and hospitality industry veteran Taylor Scott about why this pandemic has refueled a focus on emotional intelligence in the hotel industry. We then dive into the first steps to take to improve your emotional intelligence as a leader during recovery by leading with hospitality. To find out more about how you can lead with hospitality, check out Taylor’s new book. For more information, visit www.amadeus-hospitality.com/podcast.
37 minutes | May 19, 2021
Problem Solving Through the Pandemic and Building a Culture of Creativity with Shane Green
In this episode, we are joined by world-renowned speaker, author, and television personality Shane Green. We discuss the importance of understanding the moments that matter in a guest's journey and incorporating the human element as the foundation of a hospitality business. We also talk about how to build a culture of creativity, problem-solving, and excellence at your property to navigate through the pandemic and beyond.For more information, visit www.amadeus-hospitality.com/podcast.
28 minutes | Apr 23, 2021
Evolving the Guest Experience Through Digital Communication with Ford Blakely
In this episode, we sit down with Ford Blakely, the founder of Zingle, to discuss the current state, emerging trends, and areas of opportunity for contactless technology. We learn how text messages and digital communication channels are enabling better, faster, and safer experiences by creating physical distance between hotel staff and guests; a key element that has evolved from a “nice to have” to a “must-have” over the course of the pandemic.For more information, visit www.amadeus-hospitality.com/podcast.
41 minutes | Apr 6, 2021
Understanding Clear Historical Context and Shifting Booking Trends to Build Your Plan with Katie Moro and John Hach
In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach discuss two uncertainties around the industry's recovery. First, we discuss the challenges with using 2020 data as a comparison to 2021 performance. Then we dive into the current booking trends and what we are currently seeing as we move through spring and summer.For more information, visit www.amadeus-hospitality.com/podcast.
27 minutes | Mar 8, 2021
Hotel Booking Trends for Spring 2021 with Katie Moro and John Hach
In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach share the top travel trends emerging as Spring arrives and how they will impact hoteliers' recovery strategies. These industry trends based on market data include:The growing leisure segment and their behaviors from looking to bookingAppealing to a different type of traveler who has unique expectationsThe importance of transparency, credibility, and building trust along the traveler journeyExperience-driven loyaltyFor more information, visit www.amadeus-hospitality.com/podcast.
43 minutes | Feb 26, 2021
2021 Meeting Planner Trends and How to Shift Share with Kristi White
In this episode, we learn from Kristi White, Vice President of Product at Knowland, about their insightful meeting planner survey during recovery and best practices to shift share. We discuss the various trends as we move through 2021 about how small events and group business are out there to be had. We also outline best practices for what hoteliers can do right now to start capturing group event bookings while many businesses and travel groups are already searching for where to plan their small events.For more information, visit www.amadeus-hospitality.com/podcast.
33 minutes | Feb 4, 2021
A Hospitality Marketing Masterclass with Rand Fishkin
This episode of Unpacking Travel features Rand Fishkin, founder and CEO of SparkToro, a market research and audience intelligence tool. We discuss the guest journey from search to post-stay, and how hoteliers can maximize both their marketing efforts and their budgets. For more information, visit www.amadeus-hospitality.com/podcast. If you are interested in learning more about how to improve your marketing and engagement efforts, check out our Digital Media and Guest Management solutions.
24 minutes | Jan 20, 2021
2021 Outlook and Market Recovery with Katie Moro and John Hach
In this episode, Amadeus Vice President of Data Partnerships Katie Moro and Senior Industry Analyst John Hach highlight the industry trends and market data you need to know as we kick off 2021. Editor's note: this episode was recorded at the end of December 2020.For more information, visit www.amadeus-hospitality.com/podcast.
29 minutes | Dec 15, 2020
Employee Empowerment and Motivation in the Face of the Global Pandemic
In this episode, Ed Burke, VP of Rooms and Engineering at Aimbridge Hospitality, and Alberto Santana, VP of Sales at Amadeus Hospitality, discuss how to empower your staff and embrace recent trends in guest behavior.For more information, visit www.amadeus-hospitality.com/podcast.
33 minutes | Dec 4, 2020
HSMAI CEO Bob Gilbert on Preparing the Hospitality Industry for 2021 and Beyond
In this episode, we interview HSMAI CEO Bob Gilbert to understand the most compelling trends for hoteliers heading into 2021. For more information, visit www.amadeus-hospitality.com/podcast.
26 minutes | Nov 23, 2020
How Hoteliers Can Drive Incremental Transient Business this Winter with Katie Moro and John Hach
In our second monthly demand data update, Amadeus Vice President, Data Partnerships Katie Moro and Senior Industry Analyst John Hach talk through actionable strategies for the hospitality industry to drive transient business to their hotels and properties. For more information, visit www.amadeus-hospitality.com/podcast.
26 minutes | Nov 4, 2020
The Evolving Traveler’s Journey and the Three Leisure Travel Trends You Need to Know
The booking behavior, on-trip expectations, and post-trip loyalty of leisure travelers are rapidly evolving and demanding that hoteliers think differently or get left behind. In this episode, we welcome Jacki Brown, Director of Product Marketing at Amadeus, to dive into industry research and data that highlights the most important travel behavior trends and what the hospitality industry needs to do in response. For more information, visit www.amadeus-hospitality.com/podcast.
34 minutes | Oct 22, 2020
Evolving Your Sales Teams to Win with Scout Simply’s Holly Zoba
How has Covid-19 impacted hospitality sales teams? What can hoteliers start doing today to bring revenue back in the door? Holly Zoba, HSMAI board member and owner of Scout Simply, answers these questions and more as we dive into the shifting world of hospitality sales and discuss tactical advice to help hoteliers and their teams evolve with the changing landscape. For more information, visit www.amadeus-hospitality.com/podcast.
22 minutes | Oct 12, 2020
The Compressed Reservation Booking Window and What it Means for Your Hotel with Katie Moro and John Hach
In the first monthly demand data update, Amadeus Vice President, Data Partnerships Katie Moro and Senior Industry Analyst John Hach break down the most important insights and trends in hospitality. Using our Business Intelligence solution data and industry expertise, this episode explores the unprecedented compression of the reservation booking window and what it means for hoteliers around the world.For more information, visit www.amadeus-hospitality.com/podcast.
11 minutes | Sep 28, 2020
Unpacking the Changes in Travel: A Chat with the President of the Hospitality Division of Amadeus (Part 2)
We continue our conversation with Paco Pérez-Lozao, President of the Hospitality Division of Amadeus, and examine the changing traveler’s experience. Paco provides his perspective on what the acceleration of contactless technology means for the hospitality industry’s future as well as which trends are here just for the moment and which are here to stay. For more information, visit www.amadeus-hospitality.com/podcast.
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