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Tyler Tech Podcast
32 minutes | Jul 26, 2021
Incident Based Reporting: The Impact on Local, State, and Federal Law Enforcement
At every level of government, there are mandates surrounding law enforcements move from Uniform Crime Reporting to Incident-Based Crime Reporting. Moving from one form of reporting to another is stressful in any situation, but in a career where mission-criticality is of the utmost importance, utilizing technology solutions can make this easier and better for all involved.In this episode, government entities at all levels will hear from industry experts as how to best tackle these reporting mandates. Key info:The FBI’s National Incident Based Reporting Systems (NIBRS) is a compilation of reports generated by local, state, tribal, and federal automated records systems. Numerous mandates exist across this space requiring agencies to move from UCR to IBR. Guests:Clark Nethers – longtime law enforcement professional who now implements the Incode Public Safety product for Tyler. Adam Bobola – long time law enforcement professional who remained a sworn officer while working for Tyler. Expert with our Enterprise Records product and the switch from UCR to IBR.Skip Bland - More than 30 years of military security, law enforcement, and counterintelligence experience. Currently, works with Federal Agencies to support their criminal justice information systems.Go to Tylertech.com for more information
22 minutes | Jul 12, 2021
BONUS: One Year Anniversary Episode
The Tyler Tech podcast celebrates its one-year anniversary by re-airing the very first episode, a dive into the breakthrough research into Gen Z and how they think about government. Jeff interviews Jason Dorsey of the Center for Generational Kinetics who draws out some key insights about Gen Z, how they want to engage government, and how government can better connect with this very important generation. You may also learn a little Gen Z lingo as well. For more great content like this, go to the Tyler Technologies Resource Center. For more about Tyler Technologies, go to TylerTech.com.
26 minutes | Jun 28, 2021
4 Ways Data Can Advance Your Governments ARPA Grants
With the American Rescue Plan Act grants hitting state and local government, how can data be used to maximize this once in a generation opportunity? Oliver Wise, Director of Recovery Solutions for Tyler's Data & Insights Division helps us understand this very issue by sharing four ways data can advance these ARPA grants. Oliver explains how data is an essential force multiplier to the ARPA for state and local governments to help them prioritize recovery investments, evaluate programs, promote equity, and comply with federal reporting requirements.The four ways:Data can help policy makers design policy intervention that addresses the most impacted industries and communities.Data allows policy makers to rapidly evaluate the impact of ARPA-funded programs.Data supports an equitable recover for all community members.Data leveraged for internal management can be reused for automated, external reporting.Helpful links:Tyler Technologies Recovery InsightsPierce County, Washington's Open Data Dashboards
20 minutes | Jun 14, 2021
5 Mistakes to Avoid Using Social Media
Social media is a very important communication tool for government. In fact, in the study Tyler Technologies did with the Center for Generational Kinetics, over half of both Gen Z and Millenials said they prefer to get their information from local government via social media.Heather Daniels, Tyler Technologies' sr. social media specialist is back to help us understand the top 5 mistakes to avoid when using social media. Heather was with us on Episode 21 discussing 5 tips for improving social media, and now she helps us navigate those things to avoid.Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.Here's the 5 Mistakes Heather shares:Not targeting a specific audience - being too broadCross posting the same post on all platformsNot commenting to posts in a timely mannerPosting too often, or not enoughRepeatedly using the same style of imageBONUS: Using poor spelling and grammarFind out more about Tyler Technologies
38 minutes | May 31, 2021
How Program Integrity Addresses Medicaid Challenges
Like so many, Medicaid agencies were forced to change the way they do business due to the pandemic. While serving Medicaid recipients remained the top priority, new opportunities for fraud made program integrity a more urgent focus than ever before.In this fascinating episode, we talk with Jason Helmandollar, Vice President of Healthcare Solutions at Pulselight, and a nationally recognized expert on Medicaid fraud. He walks us through the changes in Medicaid brought on by the pandemic, the opportunity those changes opened up for fraud, and how the individuals responsible for program integrity can use data to help ensure the right people are getting the services they need.Tylertech.com Pulselight.com
30 minutes | May 17, 2021
5 Key Takeaways from Tyler Connect 2021
Tyler Technologies held its' annual user conference Connect 2021 in April under the theme, Virtually Possible. We tracked the Top 5 key takeaways from the highly successful conference and share them with you today. Meredith Trimble, Tyler's Editorial Manager, is back on the show to talk about them in detail, and explains what they mean to the public sector. Meredith gives real examples of jurisdictions and schools making a difference in their communities and serving their constituents, many earning the Tyler Excellence Award for their efforts. The 5 Key Takeaways from Connect 2021 are:1. We are all still connected2. Government practitioners are among the heroes of 20203. The public sector is moving to the cloud4. Cybersecurity matters5. Partners are valuableBONUS: The best days are ahead of us!
29 minutes | May 3, 2021
How to Engage Citizens Through Storytelling with Kate Nadolski
People love stories. Facts and figures are often forgotten, but a good story will stick with you for a while. In this episode of the Tyler Tech podcast, former broadcast journalist and current marketing content specialist, Kate Nadolski, shares some very practical ways you can become skilled at crafting a story that connects with your audience. Kate studied communication and journalism in school, and previously to working at Tyler, she spent 7 years in local news, covering and crafting stories across the state of Michigan and beyond.And for the first time, the Tyler Tech podcast is guest-hosted by Beth Amann. Beth is a marketing communications specialist for Tyler and a wearer of many hats. She is a theatre artist, performer, and producer - most notably having co-founded the Monumental Theatre Company in Washington D.C. Beth is the co-host of the What is one Actually? Podcast, and brings her podcast and theatre experience to the show.Find more resources at the Tyler Tech Resource Center.
20 minutes | Apr 19, 2021
5 Ways to Not Waste Stimulus Funds with Mark Funkhouser
With the American Rescue Plan Act, local government is seeing opportunities to address some of the challenges they are facing brought on by the pandemic. But what’s the best way to use these funds? How do you make sure to best leverage this unique opportunity with both short term needs and long term priorities in mind? Well, to help us understand this, we turn to Mark Funkhouser.Mark Funkhouser, is the president of Funkhouser & Associates, and is a municipal finance expert and former mayor of Kansas City who has served as a government official, elected leader and publisher of Governingmagazine. He is a trusted and credible advisor to government officials who is uniquely qualified to help them put their communities on the path to fiscal sustainability. Mark has a master’s degree in social work from West Virginia University, an M.B.A. from Tennessee State University, and an interdisciplinary Ph.D. in public administration and urban sociology from the University of Missouri at Kansas City.Ways to Not Waste Your Stimulus FundsDon’t misapply a temporary windfallInvest some of the money to reduce your operating costsThink beyond your bordersMake overdue investments in technology and cybersecuritySpend some on social services and small businesses to avert short-term disaster
23 minutes | Apr 5, 2021
5 Reasons to Use American Rescue Plan Funds to Support Data Infrastructure
With the American Rescue Plan approved, many are looking at the best use of those funds to strengthen government for both short term and long term success. Today, we look at how those funds might be used to support data infrastructure, and turn to an external subject matter expert, Tyler Kleykamp.Tyler is a Fellow at Georgetown University’s Beeck Center for Social Impact + Innovation and Director of the State Chief Data Officers Network. Tyler was the State of Connecticut’s first Chief Data Officer (CDO) and one of the first state Chief Data Officers in the nation. A geographer by training, most of Tyler’s career has been in Connecticut state government including positions with the Department of Public Health, Office of Policy and Management, and the Governor’s Office.In his role as CDO Tyler led Connecticut’s efforts to use data to enhance the efficiency and effectiveness of state programs, policies, and services. He was named a “Data and IT Innovator” by Route Fifty. In 2019, Tyler was named one of Government Technology’s “Top 25 Doers, Dreamers, and Drivers.”Today Tyler brings us his 5 reasons to use the American Rescue Plan funds to support data infrastructure. Which are:5 Reasons to Use American Rescue Plan Funds to Support Data InfrastructureIt’s necessary for informed recoveryIt’s vital for equitable recoveryIt builds a modern digital infrastructureAllows for future data-driven problem solvingIt’s an investment in both short and long term successFor information about: Tyler Technologies
30 minutes | Mar 22, 2021
7 Ways Criminal Investigations Benefit from Innovative Technology
It often dominates the headlines. Modern criminals, cyber and otherwise, are using modern ways to conduct crime. So here’s the problem we are looking at in this episode: if modern criminals are more sophisticated than ever, how can federal law enforcement use technology to keep us safe?Well, to help us answer that question, we turn to Skip Bland, a development executive, with Tyler Technologies. Skip has an incredible background, including:More than 30 years of military security, law enforcement, and counterintelligence experience. Upon joining the U.S. Air Force in 1984, he guarded nuclear weapons storage areas and aircraft at strategic commands near Oxford, England, and later in Adana, Turkey. From there he spent a decade with the Air Force Office of Special Investigations (AFOSI), which identifies, investigates, and neutralizes serious criminal, terrorist, and espionage threats to the USAF and Department of Defense, thereby protecting national security.Skip is a wealth of information and helps us carefully navigate this very important topic. Here's the 7 Ways Criminal Investigations Benefit from Innovative Technology:To fight modern crime, you need modernized investigative solutionsIntegrated solutions support collaboration across the investigative landscapeInternal tracking of investigative activity leads to better outcomesLaw enforcement reporting and analytics lead to better insights Informant tracking solutions streamline informant interactionsTracking LE officials’ training and behavior enables accountabilityMobile case management empowers the field operator
25 minutes | Mar 7, 2021
5 Key Public Sector Themes for 2021
2020 is over. And now that we’re well into Q1 of 2021, we share the five key themes we are talking about and tracking this year in the public sector. And how has the pandemic impacted these key themes? The perfect person to educate us on this topic is Tyler’s Editorial Manager, Meredith Trimble. Meredith has an extensive background in the public sector, writes and produces the Tyler blog, and is a guest contributor for publications like GovLoop, ELGL, and the American City & County.Go to the Tyler Tech BlogGet in touch with Meredith: Meredith.firstname.lastname@example.org
27 minutes | Feb 22, 2021
Vocational Rehabilitation: Helping Clients Go Back to Work
Vocational Rehabilitation. It’s a vital service for individuals and communities, but to be effective, VR counselors must have the right tools to help.To help us understand what vocational rehabilitation is, who is eligible, and what success looks like for both the individual and community, we turn to John Harper. John is the Chief Subject Matter Expert at Encorpe, and has 25 years working in vocational rehabilitation.He has a Master’s degree in vocational rehabilitation counseling, a licensed professional counselor, a certified rehabilitation counselor, and spent many years in the Missouri Vocational Rehabilitation agency.Learn more about Tyler Technologies Vocation Rehabilitation Solutions
17 minutes | Feb 8, 2021
5 Tips for Improving Social Media in the Public Sector
GenZ wants information from their local government via social media. What does that mean for those in the public sector? Get 5 very practical tips on how to improve your social media from Heather Daniels, Tyler's Sr. Social Media Specialist. They are:Invest in talent.Define a social media strategy.Be intentional with social media usage.Always create relevant content.DEI work is everyone's work(Plus a bonus tip on unleashing valuable content you may be overlooking!)Heather spent several years in the public sector with cities like Los Angeles and Missouri City, Texas, and shares her insight with us.Tyler Technologies Heather Daniels Jeff Harrell
29 minutes | Jan 25, 2021
School Transportation: Getting Students Home Safely with Kim Rentner
It is no secret schools are facing lots of challenges, especially in the last year with the pandemic. What are some of the unique challenges school transportation is facing? Getting students safely from point A to point B is more challenging than you think.Here to help us navigate this issue is Kim Rentner. Kim is an Industry Engagement Consultant at Tyler Technologies, and she works with Transportation Directors, Business Managers and Superintendents to find solutions that are the best fit for their unique situations.Kim has spent 23 years in K-12 transportation. She has served in various roles such as Northern Regional Director for the Illinois Association for Pupil Transportation, Safety Officer, Third Party Tester and Director of Transportation. She is an official NAPT (Nation Association for Pupil Transportation) instructor. Kim is passionate about student safety and loves sharing that passion with others. She’s the perfect person to help us understand school transportation issues.Tyler Tech Resource Center
46 minutes | Jan 11, 2021
How Each Generation Wants to Engage with Local Government
We kick off Season Two of the Tyler Tech Podcast with a "best of" compilation of the breakthrough research separating myth from truth in how each generation wants to engage with their local government. Generational expert Jason Dorsey walks us through each generation, hand-picking the biggest discoveries from the research, giving local government leaders incredible insight as they work to engage with their community. More content available at the Tyler Tech Resource Center.
29 minutes | Dec 28, 2020
Tips to Build Cyber Resilience in the Public Sector
The threat environment is high and cyber incidents seem to be on the rise. The public sector has not been immune to cyber attacks. Get some great information plus six tips to build cyber resilience in your organization from Ron Barnier, one of Tyler Technologies' cybersecurity experts.Tyler TechnologiesTyler Technologies Resource Center
29 minutes | Dec 14, 2020
How Automation Helps Veterans
Veterans have been impacted by the pandemic but automation and technology are helping them access the benefits they deserve. Find out how the Kansas Commission on Veterans Affairs leverages automation to take care of Veterans in need. Especially those who cannot access services and benefits on their own. Semper Gumby!
17 minutes | Nov 30, 2020
The High Cost of Fractured Technology: Part Two
We complete the two-part series, diving into the challenges of a GovTech Stack that does not stack up. Tyler internal expert Mike Teeters helps us understand who and how the Government Tech Stack gets implemented, and addresses the questions of whether or not there is a certain order to implementation.
30 minutes | Nov 16, 2020
The High Cost of Fractured Technology: Part One
Engaging with citizens is more critical than ever. The desire for a seamless experience is high, and the pandemic has put an ever-increasing dependance on technology. Tyler internal expert Mike Teeters helps us understand the concept of a Government Technology Stack and why it is so important to local government.
22 minutes | Nov 2, 2020
How Cities and Counties Can Get Back to Business Quicker and Smarter with Civic Engagement
It's challenging to connect during a pandemic. There are resident services needs but many traditional channels are closed. In this episode, TJ Sokoll, Tyler's Vice President of Product Strategy, shares some real world examples of how communities across the country are creatively connecting through civic engagement.
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