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TubbTalk - The Podcast for IT Consultants
32 minutes | a month ago
TubbTalk 83: How MSPs are Partnering with Cisco for Business Success
In this episode, Richard is joined by Marc Inderhees, As a Service Lead, and Sayuri Sato, EMEA Managed Service Go to Market and Strategy Leader in the Partner Managed Team at Cisco, a global software and cloud solutions company.They discuss how Cisco have evolved over the last 15 years to offer a wider range of solutions and to support MSPs in the SMB space, how they view the MSP space and why collaboration is important. They also explore some of Cisco’s most popular solutions – the cloud-based full stack monitoring tool Meraki, Umbrella DNS and the Duo MFA. Marc also explains how Cisco’s threat intelligence tool is second only to that used by the US government, and Sayuri suggests MSPs reach out to distributors as well as vendors.Mentioned in This EpisodeForrester Report on MSP BusinessesCisco Network Solutions: MerakiCisco DNS Solution: UmbrellaCisco MFA: DuoBusiness Software Solutions: ConnectWiseConnectWise Peer Group: IT Nation Evolve
30 minutes | 2 months ago
TubbTalk 83: Steve Petryschuk on How Businesses Can Manage IT Networks for Better Results
In this episode, I speak to Steve Petryschuk, Network Management Expert and Technology Advocate at Auvik Networks about their recent survey of IT professionals, the challenges they face and how to resolve them. We also discuss why IT managers are spending more time being reactive instead of proactive, how automation can save time, the importance of documentation and why device configuration backups are an opportunity for MSPs.Free report download: www.auvik.com/networkfield21Auvik: www.auvik.comFrankly IT Podcast: https://www.auvik.com/franklyit/podcast/Steve on LinkedIn: https://www.linkedin.com/in/stevepetryschuk/
48 minutes | 3 months ago
Ep 82: Customer-Focused Vendors
In this special episode, Richard talks to three people he believes best represent a new breed of customer-focused vendors: Andrew Wallace, Managing Director and Chief Product Officer of SmileBack; Jason Kemsley, Technical Director of UpTime Solutions; Tim Swainson, Sales Manager at Kemp Technology. They talk about how SmileBack don’t rely solely on automation to make decisions about clients, how UpTime stand out from the competition by making the customer the focus, and how Kemp radically overhauled licencing to suit their MSP clients’ needs. They also touch on the importance of empowering staff and improving customer relationships, why you should be flexible with the contracts you ask people to sign up to, and how working from home actually makes learning easier for engineers.Find out more about the guests:SmileBack: https://smileback.com/Email Andrew: email@example.comEmail help: firstname.lastname@example.orgEmail sales: email@example.comUpTime: https://www.uptimesolutions.tech/Kemp: https://kemptechnologies.com/Email Tim: firstname.lastname@example.org
64 minutes | 5 months ago
 Want Powerful Next-Gen Network Monitoring for Your MSP?
TubbTalk - The Podcast for I.T. Consultants.In this episode, Richard talks to JB Fowler, Chief Products Officer for Domotz, a SaaS monitoring solution, which has offices worldwide and monitors and manages network infrastructure devices for MSP users. They talk about how JB got started in the industry and how he came to work for Domotz. JB explains how the tool differs from traditional RMM (remote monitoring and management) solutions and its ease of deployment. They also discuss how it can offer opportunities for business growth, how to use it with new clients and how the Domotz leverages SNMP (Simple Network Management Protocol). And JB explains their simple and transparent pricing structure and the support Domotz provides all customers.In this episode, Richard and JB mention the following:Control4 home automationUbuntu open source operating systemZabbix open source monitoring toolPRTG network monitoring
70 minutes | 7 months ago
 Why Are You Building an MSP Business, Really?
In this episode, Richard talks to Erik Thorsell, owner of Minneapolis-based managed service provider Success Computer Consulting. He has been on the MSP journey since 1992, and has experienced the highs and lows of running an IT business. They talk about Erik’s business challenges and how he tackled them, why self-awareness is important and how to deal with overwhelm. They also talk about the real reason Erik is in business, and why that’s a good question to ask yourself. They also discuss Erik’s approach to business culture, the change he brought about when he appointed a president for his company, and how he spends his time now he’s no longer on the frontline of his MSP. In this conversation, Richard and Erik mentioned the following organisations: Success Computer ConsultingHeartlands Technology GroupConnectWise EvolveThe Tech Tribe
62 minutes | 7 months ago
 How To Succeed with MSP Customer Service
In this episode, Richard talks to Andrew Wallace, Managing Director and Chief Product Officer of SmileBack, a customer satisfaction platform for managed service providers and rated the number one integration on ConnectWise. They talk about how SmileBack’s offerings have evolved since Andrew came on board, how the tool’s simple rating system increases customer engagement, and how MSPs can use the data it produces to make positive changes in their business. They also talk about supporting staff and customers during times of uncertainty, who’s inspired Andrew in business, and dig into what exactly CSAT and NPS are, and why they matter. Richard and Andrew mentioned the following companies during their conversation: ConnectWiseAutotaskZendeskSlackZapierBrightgaugeFreshdeskCaptain’s ChairRemote Connect virtual conferenceMiroThe Art of Learning by Josh WaitzkinYou can find out more about SmileBack on their website: www.smileback.com and arrange a demo, contact the sales team: email@example.com, or reach out to Andrew directly: firstname.lastname@example.org. He loves to talk about all things SmileBack.
12 minutes | 8 months ago
The Privatise MBO and CyberSecurity for MSPs
In this episode, Richard talks to Rafi Ozick, the new CEO of Privatise (best know for their Business VPN product) following a recent Management Buy-Out.Following a recent TubbTalk episode with Paul Rosenthal, the founder of Privatise VPN, Richard finds out what led to the Management Buy-Out and what the future plans are for Privatise.Rafi also shares what he sees as the main growth area in Cybersecurity for MSPs.You can find out more about Privatise on their website: https://www.privatise.com/ or by emailing: email@example.com
49 minutes | 9 months ago
 Outsourcing your MSPs NOC, SOC and Helpdesk
In this episode, Richard talks to Bradley Munday and Jason Kemsley, Managing Director and Technical Director for Uptime Solutions, a NOC, SOC and helpdesk provider based in the UK and New Zealand. They talk about how Uptime Solutions moved from being an MSP and into focusing on their three core offerings, who their typical clients are and how the company works. They also discuss objection handling, Uptime’s commitment to security and how their services can be customisable. They look at how their white-label services compare to a full-time technician, and their pod system for helpdesk support.Richard, Brad and Jason mentioned the following during their conversation: AutotaskConnectWiseAteraDattoAuthor Mark Copeman and his books Helpdesk Habits and MSP Secrets RevealedThe Tech TribeYou can find out more about Uptime on one of their websites: https://www.uptimesolutions.tech/ or www.uptimesolutions.co.uk, or email: firstname.lastname@example.org or email@example.com.
40 minutes | a year ago
 How to Grow an MSP With Partner to Partner Collaboration
In this episode, Richard talks to Eamon Moore, who has built and sold an MSP business, set up a business intelligence company, won Microsoft’s Partner of the Year award, and serves as an advisory council member for Digital Business Ireland. They talk about how Eamon set up EMIT straight after university, his early experiences in the industry and how being flexible enabled him to partner successfully with Microsoft and Dell. They also discuss the power of partnerships and collaboration, how and why MSPs should approach others in their industry, and how to work with another MSP on cloud-based projects. Eamon also tells Richard about his plan to bring artificial intelligence machine learning to the music industry. You can find out more about EMIT here: www.emitsolutions.ie and Hikari Digital Solutions here: www.hikari.ie. To get in touch with Eamon directly, search for him on LinkedIn or on Twitter: @EamonMoore – he’s often on social media.
52 minutes | a year ago
 The Opportunity in Load Balancing for MSPs
In this episode, Richard talks to Ray Downes, CEO of Kemp Technologies, the industry leader in advanced application delivery controllers and application-centric load balancing. They give their clients an ‘always on’ application experience, which led them to coin the term ‘AX’.They talk about what load balancing actually is and how it helps both MSPs and end users, Kemp’s predictive analytics tool, and how they ensure they’re up to date with customer needs. They also discuss how COVID19 has increased understanding of load balancing, Ray’s experiences as a CEO, and how Kemp manage employees in several countries and across multiple time zones.Richard and Ray mentioned the following companies during their conversation:Edgepoint: www.edgepointwealth.comBlackboard: www.blackboard.comF5: www.f5.comNet Promoter Score: www.netpromoter.comGartner IT Symposium: www.gartner.com/symposiumKemp’s application experience book (Ben Hodge): https://kemptechnologies.com/ax-book/Kevin N Lawrence: Your Oxygen Mask First: https://www.amazon.co.uk/Your-Oxygen-Mask-First-Leadership/dp/1619617838/ref=sr_1_4?dchild=1&keywords=kevin+lawrence&qid=1591865063&s=books&sr=1-4You can find out more about Kemp Technologies executive team via their profiles on www.kemptechnologies.com and connect with Ray over on LinkedIn.
39 minutes | a year ago
 Building the Ultimate All-in-One Solution for MSPs
In this episode, Richard talks to Gil Pekelman, founder and CEO of cloud-based IT management platform Atera, which provides an all-in-one solution for MSPs and IT support personnel. They talk about how Atera started and why they’re different, the company culture and why Network Discovery is so important for MSPs. They also discuss the new Atera mobile app, lessons learned from being a CEO and why Gil is committed to supporting military veterans get back into work. Richard and Gil mentioned the following companies during their conversation: Acronis: www.acronis.comWebroot: https://www.webroot.com/gb/enBit Defender: www.bitdefender.co.uk/You can find out more about Atera via their website: www.atera.com, or reach out to Gil directly: Gil@Atera.com
49 minutes | a year ago
 Managing an MSP during COVID-19 and Beyond
Richard chats to James Ratcliff, Managing Director of London-based Ratcliff IT, a Managed Service Provider who works with Small and Medium-sized businesses in the London area.They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relationships. James also shares the tools and the resources he’s using within his MSP, to really help focus on the business in order to inform and help make those important decisions about the next steps and the future beyond.
37 minutes | a year ago
 How to find MSP Opportunities with a Managed VPN
TubbTalk - The Podcast for I.T. Consultants
69 minutes | a year ago
 How to do awesome live-streams & virtual events
Richard chats to Phylip Morgan, tech entrepreneur and influencer and one of PCR Magazine’s Top 50 UK Executives, and Ben Harding, Director of Fresh Events, the go-to events company for the tech industry, who provide everything you need in one place. Richard, Phylip and Ben discuss what hybrid events are and how the IT industry can embrace them, the tech you need to run an online event and why customer service and engagement is even more important. They also talk about what MSPs can do to support their customers during this tricky period and how to get more comfortable on camera. This episode was live-streamed, so there’s also a Q&A session where Phylip and Ben answered viewer questions during the interview. You can find out more about Ben by searching for him on LinkedIn, or go to: www.freshproductions.co.uk. Likewise, you can find Phylip Morgan on most platforms, so search for him on your preferred tool and he’s happy to answer questions.
57 minutes | a year ago
 How to be a Helpdesk Super Hero
Shouldn’t customer service be intuitive? Perhaps, but it often isn’t. Luckily, today Richard is joined by help desk superhero, author, and all-round good guy Mark Copeland to talk about how to learn great customer service skills, one habit at a time.
54 minutes | a year ago
 How to run a Profitable MSP
Richard speaks to Mike Michalowicz, an international speaker and author of multiple best selling books including Profit First, The Pumpkin Plan. They discuss his entrepreneurial business journey and the plans for his next book.
34 minutes | a year ago
 How Do Criminals Think? CyberSecurity for MSPs
Richard talks to Jaya Baloo, Chief Information Security Officer (CISO) of Avast, who provide antivirus and security software to companies and individuals around the world. They talk about how MSPs can explain cybersecurity to their clients.They also discuss the key metrics MSPs need to focus on, the top cybersecurity threats to SMBs, and how they can stay compliant. You can find out more about Avast here: and follow Jaya on Twitter @JayaBaloo.
51 minutes | a year ago
 How to build an effective MSP Toolkit
Richard chats to Josh Weiss, the founder, president and CIO of LA Creative Technologies, a progressive MSP serving businesses in Los Angeles, California. They discuss how Josh chooses his clients, and the scoring tool he uses to assess them.They also talk about the tools LA Creatives use for themselves and their clients, the key to a good vendor relationship, and how Josh uses international virtual assistants to run his business. You can find out more about LA Creative Technologies here: www.lacreativetechnologies.com or email him: firstname.lastname@example.org Follow Josh on Instagram: LA Creative Tech, or find his DJ page: DJ Gozar LA.
67 minutes | a year ago
 Presentation Genius for IT People
Richard talks to Simon Raybould, a presentations coach, based in the north east of England but delivering training around the country. They talk about the challenges MSPs face when it comes to giving presentations and what makes a presentation bad.They also discuss how to deal with the fear of public speaking, how to make your presentations sharper and some practical tips you can implement straight away to help you feel more confident. Most of Simon’s work is delivered in-house for corporate organisations, with only one or two open-access workshops per year. However, he also offers a 45-minute clinic to go through your slides. You can find out more him about here: www.presentationgenius.info and find all of his blogs, videos and his book ‘Presentation Genius’. Drop him an email on Simon@presentationsgenius.info or get in touch on Twitter: @presentations. Alternatively, if you’d like to use a tool to help you put together your slides, visit www.design.presentationgenius.info and grab yourself a Presentation Design Pack. Following the step by step instructions will help you create a really good presentation.
43 minutes | a year ago
 VoIP Solutions for the Modern MSP
Richard talks to George Bardissi of BVOIP, which provides VoIP services which MSPs can supply to customers. They discuss how George evolved BVOIP from Bardissi Enterprises, why MSPs are moving into the vendor space and how to successfully add VoIP to your MSP portfolio. They also talk about how MSPs can integrate BVOIP with their other tools and the importance of being aware of security when implementing and maintaining VoIP systems for clients. You can find out more about BVoIP’s services here: www.bvoip.com/contact and www.bvoip.com/1stream, or find him on Instagram (search for GBardissi) or on Twitter: @bvoipllc. Richard and George mentioned the following companies during their conversation: George’s company, BVOIP: https://www.bvoip.com/ BrightGauge: www.brightgauge.com IT Glue: https://itglue.com/ IT Boost: https://www.itboost.com/ Wise Sync: https://www.wise-sync.com/ ConnectBooster: https://www.connectbooster.com/
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