Finding your path to Customer Delight
If your organisation is stuck, siloed, blocked or just unfocused on human needs this episode is for you.Our Head of Experience and Design explains how anyone can put their organisation on the journey to customer delight. We talk through the tools, processes and know how required to develop a clear concise roadmap for any organisation struggling with the move to the experience economy.We talk about the changes in expectation all around us, how those changes might impact the future and how to take the first steps. The conversation then turns to the structure of discovering what needs to change and how to get the business on-board with the changes. We end talking about how to lock in change and ensure that the work happens.If you have any questions, comments about this or any other episode. Please let us know via firstname.lastname@example.org.