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39 minutes | Oct 13, 2021
Digital in Education
Katrina Logie, guest host of Tied Together, interviews Roberto Hortal, Head of Innovation at RM Plc. Innovation being what we’re all about at Tied Together, we thought it important to get a look at how digital affects the educational sector with an expert.
52 minutes | Sep 29, 2021
Compostable Architectures, wait....
In this episode Kaustav Bhattacharya mentions Mach Alliance and Julian Browne talks about the IT Strategic Impact Matrix from Nolan and McFarlane.
57 minutes | Sep 15, 2021
Security in Digital
Rich and Toby mention quite a few things in this episode that you may be interested in reading more about.Cohaesus Group websiteSecure Delivery websiteNIST 2020 vulnerability analysisOWASP Top 10 (as of time of release)ICO report on British Airways caseRework, by Jason FriedZdnet article about Microsoft's study into two-factor authenticationOWASP Application Security Curriculum (Appsec)OWASP MembershipAnd remember, you can contact Toby at firstname.lastname@example.org, and Richard at email@example.com. if you have any questions about the content of this episode.
45 minutes | Sep 1, 2021
Digital in Construction
Stepnell is a complete construction partner. Robert Speirs BSc (Hones), ICIOB is one of the Directors at Stepnell, responsible for leading the Southern operations. Richard Bundock is the CEO of the Cohaesus Group of agencies.In the episode Rich mentions a drywalling robot. A video can be found here.
32 minutes | Jun 8, 2021
Join us for episode 13 of Tied Together, where we discuss the pros and cons of remote working, and what models could be available to organisations in the future.A fresh look at home working from Christian Turner, blogger and Senior Customer Marketing Manager at British Business Bank. Links to studies and pages mentioned in the episode:Cohaesus company - www.cohaesus.co.ukBritish Business Bank company - www.british-business-bank.co.ukChristian Turner's Medium article -www.christianturner.medium.com BBC article explaining how working from home erodes trust amongst colleagues - www.bbc.comMicrosoft brain study - www.microsoft.comHSBC having Zoom-free Fridays - www.bbc.com/news
24 minutes | May 25, 2021
Cross Agency Collaboration
Alex Lee works at https://www.cohaesus.co.ukMatt Scaysbrook works at https://www.weteachcro.com/
22 minutes | Feb 3, 2021
Join us for another episode of Tied Together from Cohaesus.In this episode we talk with Fraser Meikle, Head of Business Development at Cohaesus. Fraser talks us through what experience inflation is, how it permeates everything.We also talk about too much experience! how organisations get it wrong, and how some make it a game.If you have any questions, comments about this or any other episode. Please let us know via firstname.lastname@example.org.BiosFraser Meiklehttps://www.linkedin.com/in/fraser-meikle/Richard Bundockhttps://www.linkedin.com/in/rbundock/
42 minutes | Jan 4, 2021
Page Experience. What you need to know.
Google page experience is a new metric that Google is adding to their algorithm, in terms of how they how they present search results. This isn't about SEO. It's a technical challenge that will change how you think about your technology stack.Join us as we breakdown in lay terms what you need to think about, and what you need to do. Key Highlights"This is something that really needs to be implemented by a tech team. It's rarely something that can be contributed to and addressed by an SEO team." If you have any questions, comments about this or any other episode. Please let us know via email@example.com.BiosPete Robinsonhttps://www.linkedin.com/in/pete-robinson/Richard Bundockhttps://www.linkedin.com/in/rbundock/
68 minutes | Dec 21, 2020
Digital Strategy and Transformation for the Real World
Join us for episode 9 as Julian Brown (NED @ Cohaesus and CTO to the stars) walks through the A-Z of digital strategy. “I have never seen a digital transformation with a multi million price tag on it actually deliver anything of any value remotely at all.”, Julian Browne NED @ CohaesusAt the end of the episode we come up with quick lightweight actionable strategy that you could use today. We also talk about lemons, sandwiches, feature factories and lickable icons. If you have any questions, comments about this or any other episode. Please let us know via firstname.lastname@example.org.BiosJulian Brownehttps://www.linkedin.com/in/julianbrowneRichard Bundockhttps://www.linkedin.com/in/rbundock/
34 minutes | Dec 7, 2020
Finding your path to Customer Delight
If your organisation is stuck, siloed, blocked or just unfocused on human needs this episode is for you.Our Head of Experience and Design explains how anyone can put their organisation on the journey to customer delight. We talk through the tools, processes and know how required to develop a clear concise roadmap for any organisation struggling with the move to the experience economy.We talk about the changes in expectation all around us, how those changes might impact the future and how to take the first steps. The conversation then turns to the structure of discovering what needs to change and how to get the business on-board with the changes. We end talking about how to lock in change and ensure that the work happens.If you have any questions, comments about this or any other episode. Please let us know via email@example.com.
26 minutes | Oct 30, 2020
The power of data and APIs in energy supplier switching
I remember the first time I met Hedley Smith, founder and CEO of Homebox, during a venture programme four years ago. His energy and passion to transform the energy switching market was palpable. Using data to improve customer experience has always been a constant for Homebox and in this episode of Tied Together we look closely as how Hedley has cleverly used data to power the transformation of Homebox and its services. At Homebox, they use analytics tools such as Amplitude to measure customer interactions, drop off rates, and identifying all those customers who are having trouble, such as spending lots of time trying to complete an action, which could be a journey through an energy switching process. This focus on data empowers Homebox to form insights on long term trends on how their customers are setting up energy accounts and where the switching process is slow or fast. Using data to analyse how customers switch between energy suppliers is very complex and the UK energy regular OFGEM is trying to introduce a rapid supplier switching framework in 2021/22 that could potentially allow customers to switch supplier every 24 hours which is an exciting proposition and it is one of the many reasons why data and the API economy is central to the future strategy and success of Homebox. As Hedley puts it, if you're not using data to constantly focus on conversion rate optimisation to provide the best possible service to your customers, using techniques such as A/B testing and customer feedback, then other competitors will steal a march on your success.
25 minutes | Oct 13, 2020
The Rise of Property Tech
Property technology, or proptech as the industry calls it, has been around for decades. However, a new breed of data driven startups in the proptech space are starting to disrupt the proptech industry that has traditionally been dominated by the incumbent, legacy platforms. Individuals looked to build their own portfolio of properties as a side income or a main livelihood have never had it better with platforms enabling developers to make fast, intelligent and insightful choices on where to buy land or build properties. Larger companies who are in the property building and land development space are also reaping the benefits of proptech where they are able to respond faster to economic and climate change and therefore maintain that dominance in their niches. In this episode of Tied Together, we speak with Ro Sharma who owns an established property portfolio and is also a proptech enthusiast who is connected with some of the leading startups. With his experience in the property markets and love for proptech, Ro shares his insights into how new proptech platforms are disrupting their industry and shares his thoughts on the possibility of developing an ecosystem based solution that brings together many of these startups and established players in the proptech field.
29 minutes | Sep 28, 2020
Developing a data literate workforce
We live in a world drowning in data, yet all too often, companies and their leaders have not fully realised the transformative power of data to help them make strategic decisions, grow their products and services and ultimately create new, revenue generating opportunities. In this episode of Tied Together, we speak to two leading data experts - Hanan Belarbi and Helen Blaikie. They explore what it takes for organisations around the world to build data literate workforces and dive in to the challenges and opportunities in driving lasting cultural change within organisations that lead to the adoption of a more data first mentality and approach to developing solutions and making business decisions.If you'd like to find how Cohaesus can help your company develop a strong data vision and deliver a convincing data strategy to your board, please do contact us.
31 minutes | Sep 14, 2020
Driving business impact through good user experiences
Welcome back to another episode of Tied Together brought you by Cohaesus. I'm Kaustav Bhattacharya, Chief Technology Officer at Cohaesus and in this episode I have the immense pleasure of having our CEO and founder, Rich Bundock on the show. As a tech entrepreneur, Rich has seen the good, bad and ugly of building digital services. In todays episode Rich and I dissect the many examples of great and bad digital experiences and shed light on how businesses can deliver compelling solutions that keep customers engaged.
27 minutes | Aug 28, 2020
Exploring the technology of intelligent buildings
Raj Krishnamurthy is the CEO and founder of Freespace, a company that has created an intelligent buildings platform. We explore how the internet of things (IoT) and the explosion of data that IoT devices produce has enabled startups to help building developers and the tenants of buildings leverage insights from data to start designing and using buildings in far more efficient ways. From solving the problem of never being able to find a free meeting room to exploring how open API's are allowing third parties to combine data from HR systems and integrate building occupancy data in to digital twin projects, we dive in to the details of how intelligent building technology is disrupting the market and what the COVID19 pandemic means for this burgeoning, new market of intelligent buildings. If any of the topics in this episode of Tied Together interests and you'd like to get in touch, please contact us as we'd be delighted to discuss needs.Coheasus provides expert, technical development, systems integration, data strategy, experience design and continuous improvement services to businesses across the globe.
36 minutes | Aug 3, 2020
Testing Conversational Interfaces
First there was the hype around chat bots and then came voice assistants. The latter learned from the mistakes of the former, although they're both very different mediums. Chat bots are text based where as voice assistants by their very nature use voice for interaction and collectively chat bots and voice assistants form a category of user interaction called conversational interfaces. Testing conversational interfaces is complex and requires a different set of testing and quality assurance skills. In this podcast, we speak to Lucian Stroie, an industry expert in the field of testing and quality assurance and learn about the best approaches to testing conversation interfaces so that they achieve business objectives and really click with the end user.
15 minutes | Jul 27, 2020
Using conversion rate optimisation to drive customer success
Conversion rate optimisation (CRO) is a system for increasing the percentage of visitors to a website that convert into customers. When used for the right purpose, CRO can complement the experience design of your digital project, ensuring your service or product is connecting with your customers in a way that's mindful of their needs and driving success for your key performance indicators. If any of the topics in this episode of Tied Together interests and you'd like to get in touch, please contact us as we'd be delighted to discuss needs.Coheasus provides expert, technical development, systems integration, data strategy, experience design and continuous improvement services to businesses across the globe.
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