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The Wing Podcast
45 minutes | a year ago
Dropping this Podcast with Alexis Arnold on Customer Service - Episode 7
For our seventh podcast we interviewed Alexis Arnold. Our podcasts are real, raw, and uncut. We stay authentic and won't polish or overly edit our podcasts to be something that we are not. Alexis Arnold has been taking photographs professionally since 2001. After living in Portland, Oregon for fifteen years and running a successful wedding and portrait photography business she is now back in her beautiful home state of Wisconsin. Her photography now focuses on business branding and interiors for real estate agents. She also teaches photography courses at NWTC Green Bay campus.Some Notable Questions:What does Customer Service mean to you?Customer service means listening to what the clients wants and needs are. Depending on what service or product you offer often times you will need to customize it to meet the clients needs.How would you handle a disgruntled customer?The thing you really need to remember is to stop and listen. If it's via phone then let them talk, do not interrupt and try to find the source of the problem. If it's via email we are often quick to react. Slow down, read it then read it again. Do not reply until you are in a calm and collected state of mind. Often issues can be resolved when you take the time to really hear what they are saying. I don't want to give away all the details so give it a listen!Check out all the Podcasts on our website and sign up for our newsletter too
36 minutes | 2 years ago
Powerful advice on customer service from Howard "Top Dawg" Wallach - Episode 6
We are talking customer service with Howard "Top Dawg" Wallach for our Sixth Episode! Our podcasts are real, raw, and uncut. Just to warn you the audio does cut out a few times. We stay authentic and won't polish or overly edit our podcasts to be something that we are not. Howard "Top Dawg" Wallach owns a A-Z Entertainment company in Chicago, Illinois. We ask the questions that most people are too afraid to ask or answer. A few notable questionsHow would you handle a disgruntle customer?If you have been in business long enough you will get a disgruntled customer. Apologize gracefully and prompt and find a solution. Listen to their concerns. Do them one better next time whether it is extra add-ons or extra time.What does customer service mean to you?This is something you want to do, not something you need to do. Be advocates for your clients. Have tremendous empathy and excellent communication.
52 minutes | 2 years ago
Episode 5 - What Customer Service with Lucas Henrich - The Wing Podcast
For our fifth podcast we interviewed Lucas Henrich. Our podcasts are real, raw, and uncut. Just to warn you the audio does cut out a few times. We stay authentic and won't polish or overly edit our podcasts to be something that we are not. Lucas Henrich owns a DJ Entertainment company in Central Illinois. We ask the questions that most are too afraid to ask or answer. Lucas was a great interview and has awesome insights to help any business in the services industry!Some Notable Questions:What does Customer Service mean to you?Service before self! Giving mentality. Do you recommend any books, podcasts, radio shows, or websites?Customer Service from A to Z Larry Williams, The best wedding reception ever Peter Merry, What customers Crave from Nicholas WebbDo you have a Mastermind?Yes, with the North American Collective. Group of North American Wedding Designers, that are the creme de la creme. In story telling, wedding/life events. I don't want to give away all the details so give it a listen!Check out all the Podcasts on our website and sign up for our newsletter too
30 minutes | 2 years ago
Episode 4 - Pop up Podcast with Caleb Guilliams - The Wing Podcast
For our fourth episode of the podcast we are popping in for the Fourth of July! We have Caleb Guilliams talking to us about wealth and growing your money to work for you instead of you working for money.Intro:Caleb Guilliams grew up in central Wisconsin, is the oldest of six and has always had an unwavering desire to understand how money works. He spent years travelling the country, constantly asking questions and learning from some of the best financial advisors. Leveraging his age, financial knowledge and the internet, Caleb started what is now known as Better Wealth Solutions.Get your free copy of his book The And Asset, just pay the shipping. Enter to Win a Free Copy of The Book by subscribing to the updates below (Only Three Available) The giveaway is only valid until the end of July 2019.Check out all the Podcasts on our website and sign up for our newsletter too
34 minutes | 2 years ago
Episode 3 - Chad Van Handel Shares Finance Insights - The Wing Podcast
For our third podcast we interviewed Chad Van Handel. First off, We have to say... He really knows his stuff. We dug down into some great nuggets on personal finance, business finance, investing, and what you can do to start getting ahead. Chad is the Chief Lending Officer at Unison Credit Union.Intro:Chad has fifteen years of experience as a business banker helping small & medium-sized businesses in Northeastern Wisconsin. He was born & raised in Little Chute and attended Carroll University for undergrad & obtained his MBA from Marquette University. Chad & his wife have two daughters. Some Notable Questions:When it comes to finances what one thing could help an Entrepreneur, Person, or Small Business?Pay yourself first & make it automatic. If you zap the money out of your account before it has time to get too comfortable, you will likely find it easier to build a nest egg.Anything you would like to add about the topic of Business or Personal Finances?A person's goal should be to save 10% of their income into a savings vehicle (savings account, money market account, or short-term investment account). The earlier you can achieve the 10%, the longer the money will have to compound & grow into more money.I don't want to give away all the details so give it a listen!Chris mentioned Stash Investin the podcast for the consumer to DYI there own investments and learn how to invest along the way... Follow this link and you can get $5 free to start your own investing journey. As always consult a financial representative if you have questions about investing. Most investments are not guaranteed and you can lose money also. Invest smart and do your research and don't be afraid to ask for help from a financial respresentative.If you would like to reach out to Chad he has given us the permission to share his email with our listeners, email@example.com. He also mentioned that he pops in to the different branches throughout Northeast Wisconsin. Otherwise connect with him on LinkedIn.Enter to Win a Free Copy of The Book by subscribing to the updates below (Only Three Available) The giveaway is only valid until the end of June 2019.Check out all the Podcasts on our website and sign up for our newsletter too
35 minutes | 2 years ago
Episode 2 - Talking Personal Finances with Jen Nirschl - The Wing Podcast
For our second podcast we are digging into personal finances. We are talking to Jen Nirschl and getting the low down on good habits for personal finances and extreme couponing. Going along with our ideas of community over competition. We thought bringing in a Super Mom for this episode would benefit quite a few of our audience. As a small business owner, most are single operator, personal finances and business finances blend together a little.Intro:Jennifer worked in the financial industry for more than 7 years. She considers herself a retired extreme couponer. When her husband lost his job in 2008 she had to figure out a way to get a full time job, provide for her family, and save money. She will share some of her secrets to success with us today.
62 minutes | 2 years ago
Episode 1 - Talking Profit First with Jason Spencer - The Wing Podcast
We had the privilege to sit down with Jason Spencer and talk about Profit First by Mike Michalowicz. We also asked questions about finances and what he would recommend to small business owners and entrepreneurs. He touched on other titles by Mike Michalowicz and resources he also recommends.Listen to the Podcast all the way through to find out how to get yourself a FREE copy of Profit First, signed by Mike himself. We have a limit of three copies to give away. The giveaway is only valid until the end of June 2019.
8 minutes | 2 years ago
Introduction - The Wing Podcast
This Episode is the Introduction to The Wing Podcast. Find out a little more about who we are and why we are doing what we are doing.Co-Hosts: Chris Rowe and Rachael DowlingWebsite: https://thewingpodcast.comSocial: @thewingpodcast on Facebook, Instagram, Twitter, YouTube
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