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The Top Floor
18 minutes | a month ago
The Future of Leasing: Throwing Out the Rulebook
So, what’s the best way to excel at virtual leasing? On this episode of The Top Floor, Lisa Trosien (The Apartment Expert) joins us to discuss this topic, as well as specific strategies property managers can use to get more leases signed during this 2021 leasing season and beyond. We’ve seen an acceleration towards digital-first workflows for many property management teams, and a majority of managers believe virtual showings are here to stay. With that in mind, we attempt to uncover: What leasing looks like in 2021 How to streamline the leasing process to attract more renters And more Listen to The Top Floor to discover lessons learned on managing the transition to virtual leasing as well as real-world strategies that create the best experiences for renters and leasing staff
22 minutes | 2 months ago
Tuning into Women Who Lead in Real Estate
On this International Women’s Day, we’re exploring and celebrating the unique experiences of women in real estate. The latest episode of The Top Floor podcast spotlights three executives who have built, grown, and led successful property management companies. Our conversations touch upon their careers, successes, and challenges – such as guiding a team through a pandemic – and how perceptions and representation of women in leadership have evolved in the real estate industry.
18 minutes | 2 months ago
Expert Tactics to Drive Profits & Create Value in Property Management
Being a property manager is a hustle. There’s rarely any downtime: when one task concludes, another one appears. And mixed into this busy schedule is a search for new revenue streams. Driving profits and creating value is more art than science - one that’s cultivated over years of experience. And if you’ve only got a few minutes to spare: tune into The Top Floor. On this episode of The Top Floor, we explore Driving Profits and Creating Value. We speak with experts about where in a property manager’s operation they can find quick, easy-to-apply improvements that boost profits. We also discuss strategies of successful property managers who are continuously finding ways to create additional value and monetize new revenue streams. Resources: Apartment Investor Show Operate For Profit Real Estate Podcast
24 minutes | 3 months ago
Delivering Exceptional Service in Today's On-demand Economy
When you’re in real estate management, customer service is the job. So much of your success hinges on whether or not your customers have positive interactions with your team. But meeting renters’ and homeowners’ expectations can be challenging. This episode of The Top Floor is all about exceeding your customers’ expectations. With the knowledge of our experts, we want to help our audience understand: How digital experiences impact your leasing success How property managers and community association managers can assess customer satisfaction Recent shifts that have occurred in customer expectations Why effective communication is central to customer satisfaction Link to webinar "Meeting Renters’ Expectations with Virtual Leasing" Send us your feedback at: firstname.lastname@example.org
34 minutes | 5 months ago
2020 in Review: A Year of Changes & Opportunities for the Real Estate Industry
What will 2021 bring? To better understand where the real estate industry is headed, we reached out to top thought leaders from residential property management, community associations management, and investment management to learn more about their experiences in 2020 and what they are doing to prepare for the year ahead. In addition to these thought leaders, we also sat down with experts from AppFolio’s team. Here are some of the topics you’ll learn about in this episode:: How the pandemic has affected each segment of the real estate market Ways day-to-day tasks and workflows have adapted Emerging industry trends and technologies What to expect in 2021 and beyond
16 minutes | 6 months ago
We Built this Community: Purpose-Driven Property Management
Housing is key to our lives and communities, granting each of us access to new opportunities and experiences. In that way, property managers broker our connection to a better future. On this episode of The Top Floor, we explore how real estate management companies are primed to have an extraordinary impact on their residents, teams and communities at large. Join us as we trace the lifecycle of these community stories. You’ll hear from exceptional property managers who have made giving back a part of their business culture, as they share how they took action on their ideas and transformed people’s lives. Listen until the end of the podcast to get insights and actionable steps on how you can embark on our own giving back journey. Listen now: Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Stitcher Listen on Soundcloud
17 minutes | 6 months ago
Hiring and Onboarding Remote Teams
People are a driving force in property management, and hiring, onboarding and staffing are some of the most important tasks for a property manager. Of course, finding talented associates and getting them up to speed quickly has never been easy. But now as many property management businesses have gone remote, the hiring and onboarding process is happening at home — challenging leaders to adapt their management styles to a remote environment. On this episode of The Top Floor, we delve into everything related to hiring, onboarding, and staffing. Along the way, you’ll hear from some of the real estate industry’s best minds, as they share their struggles and successes, and provide proven tactics for better managing new hires.
15 minutes | 7 months ago
Diversity and Inclusion in Real Estate: Where We Are and Where We’re Going
The events of 2020 have energized leaders across the entire real estate industry to make a strong push for diversity and inclusion in their organizations. In the latest episode of The Top Floor, we call on a panel of experts to better understand the current status of diversity in property management and real estate. The team at AppFolio reached out to Melissa White, Jasmyn Sylvester, and Josh Childress to help answer one key question: How can leaders in the real estate industry make their organizations more diverse, inclusive, and equitable? Along the way, they also discuss: 1. The characteristics of diverse leadership teams in real estate 2. The value of inclusivity within leadership roles and real estate organizations 3. The best practices for championing diversity in the real estate industry Listen now Subscribe on Apple Podcasts Subscribe on Spotify Subscribe on Stitcher Listen on Soundcloud
17 minutes | 7 months ago
Property Management Powered By Artificial Intelligence
In this episode, we will first discuss the role technology has played in property management over the last decade. We will then cover the benefits of AI and why now is the best time for the real estate and property management industries to apply automation to their workflows. We will talk with thought leaders on the topic of technology and artificial intelligence. These will not only be people who work in property management, but also general thought leaders in AI. The conversation will center around the inefficiencies leaders in property management deal with on a daily basis, and how technology is working to alleviate these inefficiencies, from streamlining leasing communications to mitigating building maintenance issues.
13 minutes | 8 months ago
The Essential Qualities of a Great Executive Leader
In this episode, we will identify the qualities of successful executive leaders in property management, discuss the blind spots in leadership, how technology is working to improve these inefficiencies, and how your organizational teams can succeed in their roles, today and in the future.
1 minutes | 9 months ago
We are excited to introduce The Top Floor, a new podcast brought to you by AppFolio. The Top Floor explores change, innovation, and future opportunities in the property management, community association, and real estate investment space. With help from thought leaders and change-makers, we embark on a narrative journey to provide inside access at the height of industry disruption. Together, we’ll engage in critical conversations about the current state of the industry and opportunities for growth moving forward.
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