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‘Transdisciplinary Behavioural Strategist’ Dr Richard Claydon joins us to explain how distrust, drag, distraction, disease and disengagement are costing the US economy $3 trillion dollars annually. We learn why Richard more closely aligns with Dilbert than McKinsey for delivering solutions. Further information: Richard’s website Dr Richard Claydon on LinkedIn   Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT015: Organisational misbehaviour – a $3 trillion problem with Dr Richard Claydon appeared first on Mensard.

‘Behaviour explainer’ Bri Williams joins us to explain the science of human behaviour and how to use it for your advantage in business. We learn that subtle and simple changes can lead to dramatically different outcomes. Can you afford to miss this episode? Further information: Bri’s website Predictably Irrational by Dan Ariely (on Amazon)   Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT014: How to use the science of behaviour to shape business outcomes with Bri Williams appeared first on Mensard.

Within the digital fog of business advice it can be difficult to hear from people who have been in the trenches of business transformation. For two decades Don Holley has been there supporting mid-tier organisation to transform. In this highly authentic interview he shares insights and honest feedback. Don is Managing Director of the Mindset Group. Further information: Mindset website “What Got You Here Won’t Get You There” by Marshall Goldsmith (Book on Amazon)   Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT013: How to overcome the limitations of Change Management with Don Holley appeared first on Mensard.

We discuss the similarities and differences between change in: Blue vs. White collar workforces Government vs. Private Enterprise Australia vs. China Our guest, David Hales, brings a wealth of experience from Aviation, Government, Media, Banking and Financial Services in Australia and overseas. Related resource: Dr Jen Frahm’s Coversations of Change Podcast – with Dr Helen Bevan, Chief Transformation Officer of the National Health Service. Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT012: The similarities and differences between change in different environments with David Hales. appeared first on Mensard.

Transformations are tough, and during such times looking after our personal wellbeing too easily gets ignored. Do you know how to achieve sustainable high performance and resilience? We talk to one of the world’s leading authorities, Stuart Taylor, CEO of SpringFox. If you only do one thing today you should listen to this. Following Stuart’s advice will change your life for the better. This is evidence based personal wellbeing expertise, not ‘get rich quick’ internet hype! Further information: SpringFox website Global Resilience Report 2018 (the ‘spiral’ appears on p11) Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT011: Achieving sustainable high performance and resilience with Stuart Taylor appeared first on Mensard.

The importance of Customer Experience is well known, but its criticality vs other important business priorities is less well understood. Graham Christie and Robert Kinkade of CX360 have delivered major pioneering projects in the world’s largest mobile phone company, global car brands, international airlines, major government departments, massive retail organisations and more. In this conversation they walk us through the criticality of customer experience and share practical case studies. Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT010: Avoid the death zone through Customer Experience with Graham Christie and Robert Kinkade of CX360 appeared first on Mensard.

General Manager of Coal Services Health, Mark O’Neill, shares candid first hand experiences of a major transformation project in his 100 person division. Our conversation included how he secured funding, the challenges of starting a project from scratch in a highly operational business, and lessons learned. Help keep the Smart Business Transformation podcast relevant to you What is your largest business challenge right now? Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT009: Leading a major transformation project with Mark O’Neill appeared first on Mensard.

In this episode we visit the CeBIT technology fair to review some of the latest trends in technology and innovation. Resources: Sydney Sports Incubator (Steve Roknic) Onsbay (Yoshith Weerakoone) Comfrog (Jim Jackman) Many thanks to Steve, Yosh, Jim and CeBIT. Let me know your thoughts please! Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT008: Technology and innovation from CeBIT appeared first on Mensard.

In this episode we visit the Change Management Institute conference to understand the latest developments in business transformation practice. The over-riding message was to transform from within not above. Resources: Change Management Institute (CMI) CMI conference Dr Jason Fox (motivation and agility) Helen Blunden (social media knowledge sharing) Euan Semple (people centred organisations) John Husband (hierarchy / wierarchy) What is your biggest challenge? Please do let me know. Leave me a voicemail (free) Email me: ben@smartbusinesstransformation.com The post SBT007: How to transform from within not above appeared first on Mensard.

“15% of what we know today will still be relevant in 5 years” says Liz Wiseman, author of Rookie Smarts – why learning beats knowing in the new game of work. Whilst one can argue about the accuracy of this confronting quote, there is no question that the rate of change in the world today is accelerating, and the need to stay ahead is imperative. In this episode we discuss how employers can start to exploit the world of online learning with a budget of only $10,000 in 6 easy steps. Resources: Liz Wiseman with Michael Bungay Stanier on the Great Work Podcast ‘How to exploit online learning delivery in 6 easy steps’ hand drawn cheat sheet Rookie Smarts – why learning beats knowing in the new game of work I’d love to hear your comments about this! Ask me a question (free) The post SBT006: How to exploit online learning delivery appeared first on Mensard.

We discuss where to start business transformation and how deep into detail to go. We consider how to identify peoples’ motivations for change, and how to influence those who don’t report to you. Joining us is special guest, Christian Cortes, an international expert in business transformation. He talks about his experiences both within a Big 4 multinational consultancy, and in a small government style organisation. Resources: Christian Cortes on LinkedIn Ask me a question (free) The post SBT005: Where to start business transformation appeared first on Mensard.

In this episode we challenge the traditional view that solving massive problems requires deep subject matter expertise and expert advice. Through the real life story of Jerry and Monique Sternin in Vietnam, we learn how questions were more powerful than answers in permanently solving the widespread problem of child malnutrition. We conclude with crucial lessons for the corporate world. Resources: Link to the Positive Deviance Initiative website Written version of the story courtesy of the Positive Deviance initiative (downloadable pdf) Interview with Jerry Sternin by Michael Bungay Stanier Thank you to Jerry and Monique Sternin for making this information available for us all to learn from. Ask me a question (free) The post SBT004: How permanently solve massive problems appeared first on Mensard.

During business transformation programs you will routinely encounter people who do not appear supportive of the project. In this episode we consider how to evaluate their level of support, and what to do about it. Resources: Cycle of change infographic (2 page pdf) Ask me a question (free) The post SBT003: What to do about difficult people appeared first on Mensard.

This episode is for people leading a business transformation. We cover 8 topics critical to success. Show notes The book about elephants is called “Switch” and the first listed under ‘Further reading’ here. Download the Mensard transformation success self-improvement worksheet (pdf). Ask me a question (free) The post SBT002: 8 questions critical to business transformation success appeared first on Mensard.

Here is the very first episode of the Smart Business Transformation Podcast! In this edition we explain how Mensard helps people like you. Show notes Many thanks to Debbie Lindsay of Stay Focused Business Development and Coaching for interviewing me! What is Business Strategy and why invest in it? ‘Pick my brain’ by phone* ($2.50 per minute) *via phone local call from Australia, Belgium, Canada, Czech Republic, France, Ireland, Israel, Italy, Japan, Netherlands, Poland, Spain, UK or USA. Ask me a question (free) The post The Smart Business Transformation Podcast 001 appeared first on Mensard.