Created with Sketch.
Emotional Optimism: Living in The Silver Lining Podcast
5 minutes | Nov 30, 2022
E74: Life Lessons From the Heart
Today Nov 21st, marks the 15-year anniversary of my cousin Dayn taking his life. We had adopted Dayn as our brother. A phenomenal, gorgeous, handsome, funny, and grateful human being, Dayn was a light in this world and his light went out. In this episode, I’m sharing some things I’ve learned over the years that I would have told Dayn today – although he might be listening to me right now as well. So I’m sending all of these thoughts out into the universe today. Here are some power takeaways from today’s conversation: On nurturing relationships On love, courage, patience, and belonging On joy, gratitude, and forgiveness On passion, purpose, and presence On acceptance and action Episode Highlights: [00:58] On Nurturing Relationships - Family first, last, and always. Blood will always run thicker than water. - There is nothing like lifelong friends. Cherish them, keep in touch, don't disappear, and don't ghost them. They will be your memory when you forget, but they will also love you always, and most often, laugh at any of your bad jokes. - Answer the phone when you know the person calling needs to hear your voice. We may not use the phone much anymore these days since we use a lot of text messaging and everything else. But when that phone rings, pick it up. [01:35] On Love, Courage, Patience, and Belonging - True love is like water. True lust is like lightning. Learn the difference. Make your choices wisely. - Courage – when you taste it, don’t give up. Keep moving with it and life opens up. - It's never too late to let love in. And it's never too late to let someone love the real you. It's never ever too late in the day to tell the people you love that you love them. - Limiting beliefs – we all have them. Once you spot them, do your best to not let them take over. When you can acknowledge them, smile and put them all in the backseat. - Worthiness, recognition, belonging, attention, love – these are essential to us just like oxygen. - It's okay to be a late bloomer. Be patient, your time will come. [02:33] On Joy, Gratitude, and Forgiveness - Music – find what moves you and crank it up! - Bow down to each sunset, moonrise, and dawn… Bow down, rise up and give thanks! - Happiness is your birthright – and it is a choice. - Forgive yourself. Shame is a real killer of the soul. If you can’t kick it yourself, find someone to work it out with. You are bigger than it is. [03:04] On Passion, Purpose, and Presence - Never ever let someone steal your sunshine. There will be people who feel the need to do so… detach from them and walk into the light. Find stillness somewhere. - Pause enough to look and see the goodness in others. Do this on purpose. Take time to listen. And be curious. - Find a career that is not a job. Find what turns you on and lights you up and makes you want to get out of bed daily! - Keep the past in the past. [03:42] On Acceptance and Action - You are I and I am you. We are all the same. With that, there is no judgment. - It’s one thing to listen, and another thing to listen and act. Take action. Without it, there is no motion and there will be no outcome. You don't get points for holding back. Don't take yourself so seriously. We are all in this together. Finally, in the words of Dayn, dance as though no one was watching. Wishing everyone beautiful sunrises, gorgeous sunsets, and a warm holiday season!
6 minutes | Oct 25, 2022
E73: Self-Sabotage and The Yearning to Belong
We can really never truly feel a sense of belonging if we are constantly betraying ourselves. You might have heard of the term self-sabotage and wondered what that even means. Well, it’s actually the same thing as betraying yourself. And part of that self-sabotage is having that feeling that you’re not worthy of anything. You’re not worthy of being loved or worthy of loving yourself. You can mask the pain with all the substances and relationships you have, but that will never go away unless you face it head-on. Don’t come looking for the solution outside when all the answers you need are right inside of you. You are worthy of loving yourself. You are worthy of being loved. You are enough. Here are some power takeaways from today’s conversation: Your self-awareness journey is your birthright Looking into the ways we’re sabotaging ourselves Our responsibility to take care of one another Episode Highlights: [02:43] How to Find a Sense of Belonging Some people might say emotions shouldn’t be in the workplace. But then as leaders, what are we running from? Finding a self of belonging is everybody’s work. And in order to do that, you have to find ways to develop self-awareness and practice vulnerability as a leader. If you’re sabotaging or betraying yourself, there’s that feeling that you’re not worthy of anything. And that you don’t even have the right to be vulnerable. But this is everyone’s responsibility, not just yours. It is our responsibility to take care of one another. And the only way to truly do that authentically is to be vulnerable with ourselves. Look at the things you might be running from and ways in which you are sabotaging and betraying your own sense of belonging. It takes time, it takes work, and it takes support. But you can definitely start this journey of silencing self-sabotage by reaching out to others who might also be silencing their own selves through their own self-sabotage.
53 minutes | Oct 4, 2022
E72: The Leadership of a Jedi with Colonel J. Scot Heathman
Gone are the days of leadership when leaders would never show an ounce of weakness. Vulnerability used to be seen as a flaw, .but it can actually be a superpower in the toolbox of anyone on their own hero journey. In this conversation, Colonel J. Scot Heathman, a retired Air Mobility Wing Commander, shares his love of Star Wars, skills he learned and developed in the Air Force, and the power of spreading positivity in leadership. Whether it’s getting involved in the community or serving his country, Scot has always loved doing something bigger than himself. Joining the Air Force was a way for him to accomplish his dream while serving at the same time. Scot is now getting into coaching and consulting, with the mission to help elevate others. Here are some power takeaways from today’s conversation: How Star Wars was based on the hero’s journey The power of having a vision Being vulnerable enough to talk out loud as a leader How to spread a higher level of positivity in your team The power of servant leadership in the military Working with different generations Episode Highlights: [05:35] How to Stay Optimistic as a Leader It's important for a leader to have that vision that they can also give to their team to make sure everyone is headed in the same direction. Having that vision fuels your optimism, which also fuels how you lead the team. Surround yourself with people who have a high level of optimism and stay away from those who are fond of using the victim card. [16:47] How to Spread Positivity in Leadership As a leader, be vulnerable enough to talk out loud to your team about some things in your weekly meetings. Tell them not to take things personally if, at times, you just don’t feel at your 100% best. That little dialogue with them wipes out any perception, judgment, or defensiveness. Understand the psychology of positivity in the workplace because it leads to a higher level of performance as well as better relationships. Take subtle risks to show somebody or a team that there is some good out there. Kindness on display is not a bad thing. There are a lot of crises happening right now and people need a bit of level-headedness. Even a little pick-me-up or telling them you got their back is so subtle. That level of optimism could change the nature of a crisis and how you work through it. Be able to see your team from 20,000 feet up to know what's going on in your organization. See how you can connect people with each other and foster diversity in thinking. At the same time, don’t just stay at the 20,000-foot perspective. Go down and get the frontline perspective and see it from there to get a richer picture. That probably means more listening and watching than talking. [50:38] Working with Different Generations If you have Gen Z members in your team and they’re not used to struggles, give them challenging experiences in a safe environment. Let them work through things on their own. You have to zoom in and out to see how beautiful things are at all levels. Resources Mentioned: Website: www.elevating-others.com Instagram: @jscotheathman
3 minutes | Sep 23, 2022
E71: Trust Your Intuition When Prepping for Leadership Conversations
It’s not about winging your answers to the questions thrown at you. The point is – if you’re a great leader, your leadership skills are not something you need to read about before any conversation. It’s all common sense. And so, the next time you’re asked to be interviewed, you can tell the interviewer to save their questions. Besides, there’s nothing better than having a natural and spontaneous conversation about something that is so intuitive to you. Here are some power takeaways from today’s conversation: Staying in your strength Kindness and empathy are common sense if you’re a great leader Some traits of a leader that should be a natural part of us Episode Highlights: [00:58] Should You Prepare for Leadership Conversations? If you’re a great leader, there’s no need for you to prepare or read about leadership before having any leadership conversations because everything you do is just common sense for you. You don’t need to know the questions ahead of time to talk about the things you’re passionate about because that should naturally come through. [01:46] A Natural Part of You Your ability to listen and your desire to better something for someone else are things that should be a natural part of you. Empathy, kindness, and vulnerability are as natural as breathing , and not something that you need to study before talking about it. As a leader, you’re standing at the ready – with heart, intuition, and common sense. You’re ready to serve, take care of people, be with them and ride with them. You’re there to guide them. And all of that is who you are already. It’s not something you need to think about when you’re asked about these things.
40 minutes | Aug 16, 2022
E70: Claude’s thoughts on Leading with a Heart
In this episode, I’m switching chairs with my good friend, Andrea Wetherald, as she interviews me. We go in-depth about starting life over again at 40, leading people, and walking together on this journey. Here are some power takeaways from today’s conversation: Claude’s dream at 9yr old to be a movie director Finding your creative outlets Starting life again at 40 Everyone’s responsibility to cultivate the culture in your workplace Making people seen and heard Dealing with burnout Episode Highlights: [16:32] Building a Healthy Work Culture Develop a mindset in your workplace that gives off a vibe where everyone is just walking each other home. There are minutiae, but as humans, there's not a whole lot of difference. We all experience similar emotions. We’re all going to experience traumatic situations at some point because that's just how life is. We’re also going to go through our own healing journey. We're all going to experience loss, joy, happiness, and wonder. As a leader, you have to be able to instill in your managers the importance of caring about people and what they’re working on outside of work. Think about how you can serve and show up because that is what you’re called to do. As a leader, you’re there to hold your people’s hearts and help them hold their own hearts. [25:24] Getting Past Your Fear of Advocating for Yourself When you’re in a room full of people, it’s normal to have that fear of speaking up. But you’re not going to get any points for holding back. You’ve got to learn how to advocate for yourself. If you're invited to a meeting, you're there for a reason. Speak up. There are a lot of things that may get in the way – hierarchy, limiting beliefs, etc. – but cultivating the culture of a workplace should be everyone’s responsibility. Look to create a space where everyone can share their ideas because no idea is wrong. It doesn’t mean every idea is going to be accepted, but at least they know there’s a safe space for them to be seen and heard.
43 minutes | May 18, 2022
E69: In her full voice: Deepa Purushothaman on Leadership, Diversity, Inclusion and Equity
In the wake of the Great Resignation, there's this real desire to make "work" work for everybody. And so, we have to unpack what that means and what that looks like. In this episode, Deepa Purushothaman shares her journey as a woman of color who, although an ultra-achiever in corporate America, made the decision to walk away and serve a deeper purpose. Growing up, Deepa had a lot of questions about identity as one of the five students of color in her school. Her mother and her sister were very light-skinned while Deepa and her father were darker-skinned. They didn't talk about race at home and this happens to a lot of immigrant families. There was a lot of confusion and Deepa didn't have a sense of feeling she belonged. She ended up questioning herself– why she was not enough–when nothing ever had to do with her. Deepa served as a corporate executive and a partner at Deloitte, being the first Indian female that made partner. After 21 years, Deepa left at the height of her career and in the early stages of COVID because she knew she was just done. She eventually started a company focused on creating a community and helping women of color advance, and she also wrote the book The First, the Few, the Only: How Women of Color Can Redefine Power in Corporate America. Here are some power takeaways from today’s conversation: Growing up in an immigrant family of color Walking away at the height of her career Reflecting on the way people work Three questions for self-introspection Trusting your body to find that wisdom Signals that your workplace is not for you Redefining leadership and how we can change the future of work Episode Highlights: [10:21] The Power of Community Deepa wrote the book realizing that in these spaces where we're navigating and having to figure it out, we have these shared stories around microaggressions, racism, and othering or just feeling like you didn't belong. There's magic in those rooms where we can unpack what needs to be unpacked and hold space for each other. [11:53] Questioning the Way We Work Although the book is focused on women of color, it does apply to so many people. It's a critique of the way we work and the model we're in. There is a real overworking, overperforming, and a real deep sense of security ingrained in so many women they don't even realize it. Coming out of COVID, everyone is asking questions such as: What is the space I want work to take in my life? How do we do more fulfilling work? The book opens up a whole conversation around people's willingness to understand so we can make work work for everybody. A lot of us are measured by external accolades and success. Deepa shares these three questions you should start asking yourself: - What would you do if you didn't do this job? - Do you have to do a big job like this to feel worthy? - Don't you see that you are worthy of just being you? We should not lose this moment that we're in, in terms of how we work, where we work, and all the questions in the last few years that have opened up an opportunity to do things differently. We're in a moment where we need more people to stay. But more of us are also awakening to the disconnects. And so this is a fascinating time to be asking these questions. Resources Mentioned: The First, the Few, the Only: How Women of Color Can Redefine Power in Corporate America
2 minutes | May 5, 2022
1 minute on Pleasing Others vs. Pleasing Yourself
So often, we are literally using a ruler to measure our worth based on what someone else thinks of us, or here's a real crazy part. What we think they think of us what we think they think of us. Remember what you think of yourself how you walk into the room, the energy you carry, that is what matters because it matters to you first and foremost.
40 minutes | Apr 6, 2022
E68: Take Time to Read Your Own Mind
Do you have FOMO (fear of missing out)? Or are you just a voracious reader or avid learner who wants to constantly learn new, different things? At some point, you just have to learn to pause, take the time to read your mind, and ultimately realize that you don’t need anything else – because you are enough! In this episode, sales and business growth coach and consultant, Martin Stellar, shares his insights into the power of reading your own mind as well as how to change your perspective in dealing with problems. Martin also stresses the importance of getting over yourself so you can focus on your customers or buyers instead. Here are some power takeaways from today’s conversation: Entering the monastery Changing your perspective on problems Living in the monastery vs. the outside world Dealing with external vs. internal struggles Why you need to get over yourself The “good egg” problem Not a numbers game, but people game The power of reading your mind Episode Highlights: [05:19] A Change in Perspective on Dealing with Problems – Both Externally and Internally There is really nothing for you to make a fuss about because if you change your perspective, the problem becomes irrelevant and completely immaterial. When you’re experiencing external struggles or worldly problems, you can always deal with them by reading about them, Googling them, or getting a mentor or a coach. You can always find the solutions. On the other hand, when you’re fighting against your internal battles, like self-arrogance, for instance, you may try to ignore that for years. But at some point when a pivoting moment finally happens, you have no other choice but to face yourself. And you can only deal with it either by letting that go or by learning to accept yourself despite your shortcomings. [14:26] Get Over Yourself – and Focus on the Buyer! Stop making it all about yourself when you're running your business. It's not about you, but your customers. Focus on them, be curious, and ask questions about them. Price is irrelevant at this point and you'll get that later anyway. But first, connect with your customers, show empathy, and see where that takes you. Once people make that switch, then sales and marketing will just come naturally without having to feel that you always have to do something. [14:59] Not a Numbers Game, But a People Game Realize that we are all separate beings and each of us is just a drop of water in this vast ocean. Now, what if you could stop thinking about your own droplets? Look at the other drop, and ask yourself questions about that person. Instead of pitching yourself, step in with an open mind. Find out what is going on in the other person's life. what their concerns and visions are, and how they should solve them. Once you have sought permission to join them in that conversation going on in their head then both of you can create a shared vision and move forward together because you're not trying to sell something to somebody. [37:00] The Power of Reading Your Mind You could be a voracious reader, but how much do you actually remember what you read? How much of the knowledge, insights, and connections do you actually deploy in what you do? Sometimes, you have to let your thoughts meander and see what connections come up and just process everything in your mind instead of constantly adding information to it. Sometimes, you don’t need anything more than what you already have because you’re already complete as you are.
4 minutes | Mar 15, 2022
E67: The Heart Says "Give It A Try" - The New Face of Leadership
“It’s impossible,” said Pride. “It’s risky,” said Experience. “It’s pointless,” said Reason. “Give it a try,” whispered the Heart. This popular quote is a perfect depiction of this new era of leadership in the future of work. Leadership used to be something that just came from the top. People were bound by the confines of an organizational hierarchy that lead with fear and at times held them back from growing and flourishing. But we’re now ushering into this new space of leadership where more and more companies have taken the courage to add color and texture to their culture, and have become more intentional with their leadership – which is to lead with a heart. In today’s episode, find out how you can change the kind of leadership in your business today and what your next practice should be for your company? Here are some power takeaways from today’s conversation: The new era of leadership How we can change our leadership today Focusing on your next practices instead of best practices Episode Highlights: [00:50] The New Era of Leadership We are now headed into an era where leadership at work is now filled with heart, courage, vulnerability, grace, curiosity, resilience, generosity, humility, acceptance, and so much more. We see humanity and empathy at work that the workspace now has never felt more alive and fluid. We’re moving into a space where it’s okay for leaders to embrace and express vulnerability – they know they don’t have to have all the answers, nor do they have all the answers. It’s not always about being right, but about being better in the world. Author Daniel Pink says, “Companies are finally realizing that we’re full-fledged human beings, not single-minded economic robots.” And that’s the way forward – 100% human at work. [02:20] Transforming Leadership Leadership transformation begins with those tough conversations. Have open discussions with your people and teams about real-world events. Make sure your employees feel seen, heard, valued, and that they matter. Provide them with challenges and opportunities for growth. Now, how are you able to do that? This is all about the next practices, not the best practices. It’s no longer about what you did in the past that contributed to your business’ success. But what are the things you can do moving forward to help you evolve, and where are you evolving to? Coming out of this pandemic, we all find ourselves in a space of great transformation. Now, it’s up to you how that transformation is going to look like for your company. Ultimately, it takes courage for you to set aside your pride, experience, and reason, and start listening to your heart to become the space where all the magic happens!
43 minutes | Mar 11, 2022
E66: Forgiveness is the Most Important Leadership Skill
Forgiveness is the most important skill you can have as a leader because it takes courage to take accountability and to allow yourself to be vulnerable. In this discussion, Andrea Flack-Wetherald talks about how you can use forgiveness as a superpower in leading so you can find joy in your life and your work. Author of the book, The Funny Thing About Forgiveness, Andrea highlights lessons from improvised comedy and mindfulness practice, teaching leaders how to master the art of forgiveness by making it a part of their daily lives. Here are some power takeaways from today’s conversation: Why forgiveness is the most important leadership skill How she found her love of improv Choosing curiosity instead of judgment How forgiveness gives support and accountability together The concept of motivational interviewing The coming together of mindful improv with motivational interviewing Building a culture based on trust What forgiveness looks like in confrontation Episode Highlights: [11:33] Finding Her Love of Improv Andrea did an improv workshop for the first time with a group of social workers who were helping refugees that had come to America and then found themselves becoming victims of domestic violence. Andrea reminded them that they were already living improv and they were even good at it. It was just a matter of identifying the tools they have so they could readily call upon them as needed. At that moment, Andrea realized her purpose on earth. [13:05] How Improv Helps Your Daily Life Through improv, you’re able to connect with people and explore with curiosity rather than judgment because you’re creating that safe space to just be who you are. It’s a tool belt you can use where, sometimes, you may need a chisel, or sometimes, you need a hammer. And so, you just use whatever comes in handy at that moment. Improv teaches you the principles of being present and trusting that everything you need is inside of you. [16:52] Forgiveness is the Most Important Leadership Skill Forgiveness is the most important leadership skill because everything else that you aspire to do as a leader hinges upon whether or not you’re carrying around shame, resentment, or fear. And only through forgiveness – forgiving yourself and giving yourself the grace to be authentic – are you able to free yourself up from those things. [36:14] Why Forgiveness Has to Come First It’s commonplace that when we forgive, we do it backward. We muster the courage to enter into confrontation and then see if somebody earns our forgiveness. But forgiveness has to come first. Don’t put your freedom in someone else's hands because once you’ve forgiven first, you’re also inviting the other person on this growth journey with you. Resources Mentioned: www.andbeyondimprov.com The Funny Thing About Forgiveness Twitter: @andreawetherald
4 minutes | Mar 1, 2022
E65: Labels Belong On Cans, Not People.
The word "mental" is often thrown around, and it does make sense considering how the term is often associated with academic fields like psychology and psychiatry. However, the mere use of the term somehow ignites this stigma, which has been used by society for many years to signify crazy, deranged, or out of mind. Mental health, mental fitness, mental issues – these are words that are still creating some stigma. And so, people who are going through something feel like they don’t have a safe space to be who they are, afraid that they would be judged. As a society, we have to be more conscious and aware of how we’re using the term “mental” to de-stigmatize what someone is going through emotionally. This then shifts how we look at things from a mental perspective into focusing more on a person’s emotional health and wellness. Here are some power takeaways from today’s conversation: Using mental illness as a label on someone or something Using emotional health or fitness instead Episode Highlights: As a society, we loosely use the term “mental” to label people, things, and even soft skills and hard skills. But someone hearing it who’s going through something may probably be feeling shame or embarrassment that they want to run away because they don’t want to be labeled as such. Now, what if we could all be more aware and more intentional with not using the term at all and instead, use the word “emotional” when referring to health or fitness? Not only does it take help to take the sting away, it also makes people who are going through these emotional challenges feel like they’re seen, heard, and understood. And knowing they have that safe space to be who they are is a good start. Quote: “When we use the term mental illness as a label… there is a person who is cringing and hiding their head in shame and embarrassment.” “Words like mental health and mental illness ignite this stigma… why not use the word emotional health?”
28 minutes | Feb 10, 2022
E64: The Economy of Kindness with Linda Cohen
How do you create a culture of kindness in the workplace? In today’s episode, Linda Cohen talks about the power of doing intentional acts of kindness and the ripple effect that can transform your life and your business. After her father died, Linda started a 1,000-Mitzvah (act of kindness) project in his memory. Five years later, she translated her project into how it affects businesses and organizations and how leaders can bring kindness in the workplace. In her book, The Economy of Kindness: How Kindness Transforms Your Bottom Line, she talks about how successful organizations are thriving because they make their people feel like they are humans – not just a number, not just doing a job, and not just punching a clock. Here are some power takeaways from today’s conversation: Living an intentional life of kindness How her 1,000-mitzvah project changed her life Intentional acts of kindness Kindness in the workplace What holds people back from being kind The ripple effect of kindness The grace of receiving kindness Creating a culture of kindness Episode Highlights: [06:41] Acts of Loving Kindness Doing acts of kindness doesn’t have to be pre-planned. It could be whatever idea that comes up on any given day. Pick up garbage on the way to the park or help someone in the grocery store. Open the door for someone, say thank you, or write a quick text or note to someone. These acts of kindness don’t require much of our time. It costs us nothing and it pays us everything. It’s something that you do for another human being just because you took the time to put your phone down and look at another human being. [09:14] Kindness in the Workplace Kindness sometimes gets a "bad rap" because people call it a weakness. They think a leader who shows kindness is too vulnerable, too unguarded, and doesn't have the authority needed to run the organization. But the opposite is true. Especially during the pandemic, people are now talking about hiring for soft skills and training for the hard skills, because you can't necessarily teach an employee to be a kind, giving, caring, empathetic person but you could teach them the hard skills. [11:50] What Holds People Back from Being Kind Three things that hold people back from being kind are stress, time, and overwhelm. Research shows that engaging in acts of kindness intentionally reduces feelings of stress and anxiety because you are now "othering" and there's a giver's high that comes from them. [13:42] Three Lessons About Kindness 3 Lessons about kindness: The size of the kindness might not matter. There is often an unexpected ripple effect. Giving and receiving kindness are different gifts. Kindness is no longer a "nice to have" soft skill in the workplace. A kinder employee will make a better employee, a better manager and a better leader. Leaders that develop their kindness skills will excel. Organizations that cultivate intentional kindness practices as a core value will have improved employee retention and morale. They will also have an enhanced bottom line! [19:40] Creating a Culture of Kindness If you create a culture where people feel valued, respected, and seen, you’re creating a work environment that people want to be in. Consider hiring for soft skills to make sure the people you bring into your organization fit the kind of culture you want to create. Resources Mentioned: The Economy of Kindness by Linda Cohen
32 minutes | Feb 3, 2022
E63: Exceptional Doing & Inspired Action with Bart Berkey
What differentiates luxury service from ordinary service is that it’s not transactional – it’s relationship-driven. But how do you communicate in a real, authentic manner that grabs on to the hearts and souls of your customers? With 32 years of experience in hospitality, Bart Berkey, former Ritz-Carlton Global Executive, shares some best practices in exceptional customer experience. Bart is the author of Most People Don't (and Why You Should) where he shares inspiring ideas about exceptional doing, going above and beyond, and sharing kindness. Here are some power takeaways from today’s conversation: How Bart got into the hospitality world What led him to write his book Customer service – should there be one? How to create exceptional experiences for customers Best practices in the world of human interaction Feeling worthy about giving and receiving Episode Highlights: Customer Service - Should There Be One? Luxury hotels are built on the premise of customer service – not just any transactional customer service, but authentic, exceptional experience. For instance, a lot of sales people representing hotels will talk about square footage or about their 43-inch television screen. But these are only table stakes that poor customer service can trample down easily. At the end of the day, it’s all about the stories that people tell about your company. As a business, it’s important to cultivate a culture of exceptional customer experience as you’re building and growing your brand. But how do you do that? Luxury service is all about going above and beyond. Do what most people don’t – and that’s anticipating their unexpected, and often, unpronounced needs. It doesn't need to cost you a lot of money. It’s as simple as getting the door for someone or delighting your customer with the little things like extra towels, free-flowing coffee, or whatever that looks like for your business. These are things you can do simply by listening and observing. And the key to making that happen is to hire the right people who have that propensity to deliver amazing, exceptional service. Best Practices in the World of Human Interaction When interacting with customers, keep your eyes and ears open. Ask questions and understand what their needs are and what problems you can solve for them. Make customer (and employee) experiences unique and memorable, and also make them fun and interactive. Be authentic and let your passion fuel your actions. When having conversations with your employees, you want to see and feel that you're affecting them. Remember their birthdays, celebrate for no reason, show your gratitude, and recognize the little things they do. Doing what most people don't is what makes all the difference. Resources Mentioned: www.bartaberkey.com Most People Don't (and Why You Should)
43 minutes | Dec 30, 2021
E62: Tapping into the Untethered Creative Realm with Matthew Zaremba
Matthew Zaremba is a multidisciplinary artist best known for his minimalist illustrations examining the human condition and the intricacies of the head and the heart. Boston-based and internationally recognized, Zaremba is a published visual storyteller whose work spans a myriad of mediums from print to paintings to public murals. Fashion brand 2006 Bodega has been curating the finest selection of footwear, apparel, and accessories for men and women from over 100 brands. Here are some power takeaways from today’s conversation: The counterculture to internet access Grounding yourself by going analog Fostering creativity in your kids Tapping into the creative realm of kids Matthew’s definition of emotional optimism Episode Highlights: The Counterculture to Internet Access While the internet is a bridge for communicating with other people, sometimes, you can also get lost in it. Therefore, it’s important to ground yourself by going analog. It's part of dealing with the human experience – emotions, feelings, and reactions to the world. For example, if your art is known through the lens of a digital presentation, people are absorbing it with their eyes through a screen. But at the same time, the substance of it is so far from that. Although there are pieces that are reactionary to that, a lot of it actually is social commentary. Using a typewriter or recording on a tape or a reel where you're connected to a physical conduit makes everything more intentional because you can't just delete it off your feed. There’s a ground effect that allows you to be present. Tapping into the Creative Realm of Children As adult artists, they try to find that unbiased, unjaded realm of creativity that only kids can do. For instance, abstract artists get back to the naive state of not being influenced by the outside world. In other words, it’s untethered. It exists. It just is. On Emotional Optimism Matthew relates emotional optimism to survival. As bad as it gets, it's most likely going to be a temporary thing. No matter what this is right now, it's got to get better than this. People are getting anxious and it is a huge inconvenience. It is very taxing on all of us for a myriad of reasons, but it has to get better. If you're breathing, things are still moving. Resources Mentioned: www.bdgastore.com www.matthewzaremba.threadless.com
3 minutes | Dec 16, 2021
E61: Leaning On Your Squad And Being A Student Anytime, Anywhere
One of the things I love so much about life is you can learn anything from anyone at any time. Today, I’m sharing with you this 15-minute conversation I had with a media resident out of our West Coast office. He specifically asked me about this quote that you’re a product of the five people you surround yourself with. As humans and social beings, we want to feel we belong, not just comfortable. We want to feel safe enough to become learners, students, and teachers, and feel safe even when we get things wrong. Here are some power takeaways from today’s conversation: Creating a safe place for people to learn and grow The 5 people that you surround yourself with Episode Highlights: The 5 People You Surround Yourself With Heard of the quote that you become one of the five people you surround yourself with? Now, even if we surround ourselves with those people, we do some ebb and flow and morph into one another because of our energies. And for some reason, we're attracted to those people and vice versa. Whether that’s five people in our squads, or six people or 10 people, or even just two people in our squads, our squads are everything to us because they make our tribe, our people.
42 minutes | Dec 7, 2021
E60: The Heart of Writing with Chris Ferreiras
Chris Ferreiras, also known as @ItChris on Instagram, is an author and poet, who calls himself observant, but really, he's a sage. Chris is also a teacher, which for him was an inherent calling. Not only a student of the game but a student of life and his craft, Chris constantly finds a way to do that, mostly through writing and just letting the words come to him – and the way he does it is just amazing and soulful. Here are some power takeaways from today’s conversation: Who is Chris Ferreiras? How he developed his gift of words The power of writing The role of a Chief Heart Officer Listening to the heart and letting it lead your way What brings you validation Episode Highlights: The Power of Writing Writing is a useful tool for self-expression that allows you to let go out of urges or whatever is within you. Whether writing words in your journal or sketching, such expression allows for more creativity in your life. Following Your Heart As a Chief Heart Officer, you have to speak to your heart, which has a gravity of its own. If you don't listen to your heart, it makes things weird for you – for your body and your interactions. Therefore, seek to do everything in service to your heart. Now, this can be challenging, especially since we are living in a material world, but this only makes the dance of life all the more exciting. Letting Your Heart Lead the Way Your heart can lead you to where you need to be. However, this is the type of awareness that’s missing in the dynamics of many people. We do strive for answers because the unknown can be scary, and whatever we have at hand is just a byproduct of discovery. Hence, even when you don't really have the answers, just give yourself the space to be with the “non-answers.” In Search of True Validation The number of followers you have on Instagram doesn’t mean enlightenment. What validates you as a human being is that you got up today and you're breathing oxygen. It’s that feeling a sense of sheer gratitude, meditating, and finding joy in everything you do each day. Resources Mentioned: IG: @ItChris
51 minutes | Nov 30, 2021
E59: Life in Multicolor and Tiny Things with Martin Atkins
Martin Atkins is an English drummer and session musician, best known for his work in post-punk and industrial bands including Public Image Ltd, Killing Joke, and Pigface, which has been around since 1990. Martin is an entrepreneur, educator, and musician who has been in the music business for 40 years now. In this episode, Martin shares his crazy experiences being in a band, joining an initiative that impacts the community, and writing a book, Band:Smart, which probably holds the World Guinness Record for the number of f#%* in a book. Here are some power takeaways from today’s conversation: Martin’s band journey Finding empathy inside music despite all the chaos The transfer of energy from music to coffee Why Martin thinks optimism is “naive stupidity” Episode Highlights: Finding Protection From Charisma In a music world where spit and piss were commonplace back in the 70s, Martin believes there’s this swirling dark side of charisma, which is a powerful magnetic force. He recalls seeing their vocalist, Johnny Rotten, magnetize 10,000 people who protected them at a time when no physical security guards or barriers could protect them. The Tiny Things Many people want to be a worldwide superstar, a global person, or number one in whatever field or industry they’re in, and so, the tiny things can seem useless and not worthwhile. But this pandemic has definitely shown us how it’s those little things you do to help other people who are struggling that actually make a huge impact. Martin’s Thoughts on Optimism Martin thinks optimism is “naive stupidity” because what really matters at the end of the day is how you’re able to express little acts of kindness to the people around you. Resources Mentioned: Band:Smart
37 minutes | Nov 9, 2021
E58: Generosity is Love - with John Ruhlin
In this episode, international keynote speaker John Ruhlin talks about the power of gifting not only as part of your business’ powerful marketing system but also in building lasting relationships. John grew up on a farm milking goats in Ohio with a lack of abundance. Thanks to the generosity of his girlfriend’s dad whom he also looked up to as his mentor, he landed the largest deal in the history of selling Cutco knives. John realized it wasn’t just about gifting knives. It wasn't about the gift. It was about how you show up for people in uncommon ways – that’s the generosity factor. In the last 21 years, John has been trying to model and perfect this model of generosity. Here are some power takeaways from today’s conversation: Generosity is love Some examples of acts of kindness and generosity The importance of having boundaries Gifting a tangible artifact vs. consumables How your generosity could impact your employees, their families, and everyone around you The return on relationship Promotional items are not gifts, they’re a form of manipulation You don’t wait for 10 years before you say thank you Episode Highlights: Generosity is Love Most people equate generosity with money but generosity is just love. When you're generous with somebody, you're loving them. And that could be with your time, a physical gift, an encouragement, , or just any of the five love languages. If you take care of the family and business and are generous to the whole family, everything else takes care of itself. The spirit of generosity unlocks a hormone called oxytocin in our brain which is the hugging drug or the bonding drug that makes us feel good, calm, confident, and safe. Different Acts of Kindness and Generosity Size doesn't matter when kindness is in play. Kindness is holding the door open, it's a thank you, it's dropping the note. Kindness is surprising someone. Kindness is forgiveness. Kindness and generosity are not about giving a person a car. It's as simple as treating the janitor and the receptionist that same level of respect as you would a CEO. It's about respecting and seeing somebody as a human being. Make somebody feel something they haven't felt for a long time. Having Boundaries Around Your Generosity Be strategic with your generosity and be intentional with it. You can't expect something back otherwise that's manipulation. Moreover, promotional items where you have the logo on the item you’re giving them are not gifts, but also, manipulation. Generosity is simply the state of your heart. It's just where your heart is. There shouldn’t be any expectations – but almost always, the return on relationship is 100%. Resources Mentioned: www.johnruhlin.com
4 minutes | Nov 2, 2021
E57: My Resistance to Journaling
Here’s a confession: I don’t journal. In fact, I've been afraid to journal and write things down. I know I am an emotionally brave person - I talk through my processes, share with friends, have deep thoughts.....that’s why I’m not quite sure where such resistance comes from. One thing that actually prevents me from journaling is my handwriting. Another reason is that I've been afraid to ask myself certain questions because probably I’m not ready to see what might come out on the page. During my conversation with Marc Champagne back in Episode 54, he left me with three prompts to start this process. Marc recently wrote a book called Personal Socrates where he talked about the power of journaling – and it's really about asking yourself questions. And so today, I want to hold myself accountable to, at least, try to journal this week. I'm going to give this a shot and I'm going to write it down in a notebook. Here are some power takeaways from today’s conversation: My resistance to journaling and 3 prompts to help you get started with journaling During my conversation with Marc back in Episode 54, he left me with three prompts to start this process. Marc Champagne recently wrote a book called Personal Socrates where he talked about the power of journaling – and it's really about asking yourself questions. And so today, I want to hold myself accountable to, at least, try to journal this week. I'm going to give this a shot and I'm going to write it down in a notebook. Here are some power takeaways from today’s conversation: My resistance to journaling 3 prompts to help you get started with journaling Episode Highlights: 3 Prompts to Help You Get Started with Journaling What did I learn this week? What would I have changed this week? What can I celebrate this week? Don't spend more than 15 minutes. Do it like on a Thursday or Friday morning so you can go into the weekend feeling lighter and freer, and not carrying any baggage around. What about you? If you’re struggling with journaling, what do you think has kept you from doing it? Or have you been journaling for a while now? I’d be more than happy if you could share some useful strategies! Resources Mentioned: Personal Socrates by Marc Champagne Episode 54: Mental Fitness with Your Own Personal Socrates
4 minutes | Oct 26, 2021
E56: Kindness Should Never Be Mistaken for Weakness
Kindness should never ever be mistaken for weakness. Whether we experience kindness, we deliver acts of kindness, or we witness other people being kind – we all get the same emotional payout. It's called feeling good. Here are some power takeaways from today’s conversation: The science behind kindness Why kindness shouldn’t be mistaken for weakness Kindness is the glue. Episode Highlights: The Science Behind Kindness Known as the hugging drug or the love drug, oxytocin is a type of hormone that gives us a sense of calm, confidence, and a sense of love. It creates safety and removes fear. This happens either when we are giving kindness, watching someone else be kind, or someone is kind to us. Kindness is Not a Weakness. Kindness should never ever, ever be mistaken for weakness. Nor should kindness just appear as a strategy that encompasses your well-being, nor a strategy at work or a sign you often see on the wall. It should be seen through your actions. Kindness and empathy guide us through failures and springboard us into innovation because they create a sense of true psychological safety. It gives you a sense of belonging and that someone has got your back. Kindness is the Glue! Every single organization benefits from fostering kindness actively and proactively. There's a domino effect that happens which is exponential. Whenever a person receives an act of kindness, they are more likely to pay back an act of kindness. And they pay it forward, whether with a stranger and whether it’s as simple as holding the door for someone else. It leads to an expanded heart which leads to a feeling of generosity as well as a culture of generosity in the workplace. Kindness is the glue, hence, it should never be mistaken for weakness because, in truth, kindness is strength.
Terms of Service
Your Privacy Choices
© Stitcher 2023