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The SaaS CX Show

35 Episodes

28 minutes | 9 months ago
Episode 036: AI for Sales Support with Ilan Kasan
AI for Sales Support with Exceed.AI and Ilan Kasan
20 minutes | 10 months ago
Episode 035: Consistent Value through SEO with Geoff Atkinson
The Search Engine Optimization industry is worth around 95 billion dollars, but it is dominated with agencies and service-based companies that try to tackle a problem they just cannot solve, granting this industry an NPS score of 0. This episode of the SaaS CX show we talk with Geoff Atkinson, founder and CEO of Huckabury, as he introduces his company’s technical-based solution to this industry’s core problem.
23 minutes | 10 months ago
Episode 034: Project Lifecycle Automation with Mark Robinson
Project lifecycle automation in Kimble Applications with Mark Robinson
30 minutes | 10 months ago
Episode 033: Sales & Marketing Coordination with Randy Wootton
On the surface, it would certainly seem that sales and marketing are two sides of the same coin. What we really want to create is sales and marketing coordination. However, in reality, there is usually some extreme division between those on either side, to the point where it almost seems like they’re on two different paths. In this episode of the SaaS CX Show, I talk with Randy Wootten, president and CSO of Seismic. http://www.seismic.com
26 minutes | 10 months ago
Episode 031: Keeping Workers Connected with Brad Palmer
Keeping workers connected with Jostle and Brad Palmer
27 minutes | 10 months ago
Episode 030: Identity Fraud with Adam Elliott
Identity Fraud with ID Insight and Adam Elliott
24 minutes | 10 months ago
Episode 028: Mission Critical Support with Igor Seletskiy
Mission critical support with KernelCare and Igor Seletskiy
31 minutes | 10 months ago
Episode 027: Video Interviewing with Matt Baxter
Video interviews with Wedge and Matt Baxter
7 minutes | 10 months ago
Episode 026: Customer Success When You're Playing Defense
Customer success when you're playing defense
25 minutes | 10 months ago
Episode 025: Creating Successful Enterprise SaaS Products with Wolf Ruzicka
Creating successful enterprise SaaS products at EastBanc Technologies and Wolf Ruzicka
23 minutes | a year ago
Episode 024: SMS Marketing with Brandon O'Halloran
SMS Marketing with ReplyBuy and Brandon O'Halloran
13 minutes | a year ago
Episode 023: Onboarding in a Virtual World
Onboarding and customer kickoffs when you're choose (or forced) to go virtual
31 minutes | a year ago
Episode 022: Recovering in a Downturn with James Avery
Recovering from economic challenges during a downturn and Adzerk with James Avery 
31 minutes | a year ago
Episode 021: CX for the Contact Center with Patrick Dennis
New customer experience for the contact center and Ascend Software with Patrick Dennis
18 minutes | a year ago
Episode 020: Customer Retention in a Downturn
Three principles to approach SaaS customer retention when everything looks bad
24 minutes | a year ago
Episode 019: Changing the Sales Process with Neil Stanley
Neil Stanley talks with us about how today the average banking consumer is much savvier than in decades past. Rather than relying on a teller or manager to know everything, customers can do the research themselves before walking into a branch.
25 minutes | a year ago
Episode 018: Analytics for Better Sales Processes with Todd Abbott
Analytics for better sales processes in InsightSquared with Todd Abbott
32 minutes | a year ago
Episode 017: Successful CRM with Thomas Kattnigg
Successful CRM through Sellsation with Thomas Kattnigg
25 minutes | a year ago
Episode 016: Digital Transformation for Contractors with Tom Coffin
Digital Transformation for Contractors on Simply Reliable with Tom Coffin
24 minutes | a year ago
Episode 015: Corporate Travel Platforms with Mike Volpe
Today, I’m speaking with Mike Volpe, CEO of Lola.com, a corporate travel platform that has been making big waves within the industry. We discuss how Lola has become such a beloved program and how their success can help businesses create better travel packages for employees.Mike Volpe is the CEO of Lola.com, the corporate travel SaaS platform. Mike is well-known and active in the Boston SaaS and startup communities as a member of the board of directors of Validity and Privy, and as an angel investor in more than 40 startups.
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