Listen Now

Create mega fans - from employees to residents   This is a production of Habanero Media 

Distinguish your property with an enhanced digital front door   This is a production of Habanero Media

How tech is driving the resident experience   This is a production of Habanero Media 

Apartment living expectations have dramatically evolved over the last decade. Is customer service a critical component to your management strategy? Do you even consider resident service as customer service - and why is this important? Jered Lerum from  Edison47 joins us to discuss how they view resident communication as a critical piece of customer service and how this approach has positively impacted portfolio performance.    This is a production of Habanero Media

How to build a proactive resident retention program (for all property types) with Lori Hammond       This is a production of Habanero Media  

How does your company culture and employee satisfaction tie into resident retention? And is their actual proof or is it only a feeling? Jen Piccotti from Swift Bunny talks about their research and leadership around the connection between happy and engaged

Is your resident onboarding the start of a splendid relationship? Melinda Howard from PLK Communities talks about how they're creating excellence in the multifamily resident onboarding process that creates happy new residents and a positive resident exper

Resident Retention and the "friendship factor" with Pete Kelly, Apartment Life

Welcome to the Residence Experience Podcast