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In this episode, Ralph interviews Customer Experience Expert, Patti Mara.Learn how to create an environment that sets your management team up for success.

In this episode, Ralph interviews listening expert, Oscar Trimboli. Learn listening techniques that you can start implementing today. These tips will definitely help you not only become a better listener but also a better manager.

It’s fair to say that managing people is difficult. One of my mentors once said to me “the soft stuff is the hard stuff.” I’ve had enough experience in my own manager journey, and have been on the listening end of manager gripes, to know that this is true.So, what’s a manager to do? According to Ralph Peterson, there’s a way to keep individuals engaged and teams in cohesion. It requires fairness at every level of your organization. The way we achieve fairness is by being transparent. In other words, giving everyone the same information and being open about how each person is treated.This helps us avoid favouritism and preferential treatment, and makes it clear what the rules of engagement are, at every level. If you’re having difficulties managing your people, ask yourself if you’re being fair. If you discover that you’ve been enabling some bad habits and behaviours by not being fair, it’s time to change. Ralph’s interview on People at Work provides some no-nonsense advice on fairness. Give it a listen and glue your team together.

Ralph recently had the chance to interview with Nate Peo to discuss how he changed his victim mindset to become a successful entrepreneur.He’ll share how he learned the value of hard work and dedication from being a first time manager to training and developing managers for a living.

2/3 of all new managers fail within the first 90 days. In this interview with Jasbir, Ralph shares how to not become a statistic and succeed in your new role.

Hiring and promoting is essential to running a company and doing both well is vital to the growth and success of the business and the employee. But getting it right is a lot easier said than done, and even management veterans get it wrong most of the time. In this recent interview with Jeff, Ralph shares how to select the right people for each job.

In this recent interview with William Glass, Ralph shares what makes a great manager. A dynamic conversation that breaks down the myths of management from micromanaging to picking your battles.

Ralph recently had the chance to interview with Corey Kupfer to discuss how he went from high school dropout to entrepreneur. He’ll share how he learned the importance of doing deals internally to increase performance, morale, and employee retention.

Discussing his newest book, Congratulations! Now Get Over Yourself, Ralph inspires audiences to challenge the way they look at themselves, their teams and their businesses.

In this fun conversation with Jay Izso, Ralph discusses his best-selling book, Managing When No One Wants to Work.What do you do when your staff doesn’t want to work? Ralph shares some real-world experience of what it’s like to manage in one of the most non-desirable industries, housekeeping.

Ralph had a great conversation with Rhamy from People Processes podcast.You will enjoy the many nuggets that he shares.