29 minutes | Nov 18, 2020

Ep. 35 – Salla Seppä – Secrets of Customer Experience at Nordic Business Forum

Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats.  Have a listen to the story of how Salla came to work […]
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