29 minutes | Sep 9th 2020

Ep. 23 – Guy How – Life is stories: lessons from a violin shop

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In this episode Nick, Stefano and David chat with Guy How, creator of the unique How Violins “experience shop”, on changing the culture in an old-fashioned field towards customer orientation in a way that everyone feels seen. Have a listen for insights into Radical transparency and being seen by the customer Using coaching skills to reveal the customer’s stories Not running life at the pace that technology dictates “Nice uncertainty” and “not knowing in a good way” And focusing on what brings joy in work. Please contact us if you would like to be a guest, have a suggestion for a guest or give feedback to the team at info@nordicleadershipnetwork.com Music: Spark Of Inspiration by Shane Ivers  
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