41 minutes |
11 hours ago
Ep. 184: Caliber Collision's Steve Grimshaw | Restoring Customers to the Rhythm of Their Lives
42 minutes |
5 months ago
Ep. 183: Lori Cobb | Give Customers a Voice in Powering Your Company’s Operations
50 minutes |
7 months ago
Ep. 182: Darrell Rigby | Agile Is Not Just a Method, It’s a Mindset
35 minutes |
8 months ago
Ep. 181: UPS Capital's Mark Robinson | How Agile Turns Customer Feedback into Fast Fixes
29 minutes |
9 months ago
Ep. 180: Wharton's Peter Fader | The Right Actions and Metrics to Grow Customer Value
32 minutes |
9 months ago
Ep. 179: Wharton's Peter Fader: The Nature and Value of Loyalty
22 minutes |
10 months ago
Ep. 178: Luiza Mattos | Covid-19: The View from Brazil
45 minutes |
10 months ago
Ep. 177: General Stanley McChrystal | Leadership in a Crisis Is about Connection and Trust
20 minutes |
a year ago
Ep. 176: Maureen Burns | What Do You Want to Stand For with Customers and Employees when This Is All Over?
30 minutes |
a year ago
Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead
26 minutes |
a year ago
Ep. 174: Theta Equity’s Dan McCarthy | Investors Need to Know: What’s Your Customer Worth?
43 minutes |
a year ago
Ep. 173: Theta Equity’s Dan McCarthy | Now There’s a Way to Link Customer Behavior to Share Price
36 minutes |
a year ago
Ep. 172: UniCredit's Francesco Vercesi | With Agile, Customer Experience Improvements Never End
37 minutes |
a year ago
Ep. 171: Gillian Tett of the Financial Times | Stop Busting Silos; Instead, Make Them Work for You
39 minutes |
a year ago
Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?
51 minutes |
a year ago
Ep. 169: Kim Scott | Radical Candor: Don't Be a Jerk
42 minutes |
a year ago
Ep. 168: American Express's Luis Angel-Lalanne | Uncovering Customer Insights Beyond the Score
47 minutes |
a year ago
Ep. 167: Sandy Rogers | Figuring Out How to Measure Customer Experience
12 minutes |
a year ago
Ep. 166: Horst Schulze | Do You Want To Lead or Just Manage?
63 minutes |
a year ago
Ep. 165: Horst Schulze | Behind the Luxury, a Human Purpose