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The Navigating Dental Insurance Podcast
42 minutes | Jun 30, 2021
How many felonies did you commit today? A fun but enlightening discussion with Theresa Sheppard.
Theresa is a Registered Dental Assistant, Speaker, Consultant, & Author, with experience in all clinical and administrative aspects of the dental practice. This, coupled with her extensive hands-on experience of over 35 years, including over 25 years as an office administrator, uniquely qualifies her to train dental teams and develop leaders. She trains on Risk Management, HIPAA, Insurance Coding & Billing, Mouth-Body Connection and Implementation Of Tele-Dentistry Services into your practice. Her priority is to protect the clinical and financial integrity of your practice by mitigating risk and increasing profitability. During this episode Theresa talks about the a few key unintentional areas in which fraud is committed in dentistry. From coding to underdiagnosing… it is common in dentistry to commit innocent mistakes. But those mistakes can end up costing dental professionals a lot of money or even their careers if they are not careful. Theresa advises that willful neglect is not a defense and that we need to be proactive in understanding risk factors, especially risk factors that could put you in jail, and avoid them. To learn more from Theresa please visit her website www.snapshotspreventmugshots.com or contact her at email@example.com. You can also call her at 209-222-0750.
46 minutes | Apr 28, 2021
Battling Stress with Dr. Mark Costes
54 minutes | Mar 30, 2021
Creating a World Class Team with Sherri Nickerson
Sherri has decades of experience in coaching dental practices throughout the United States. She specializes in team culture and has proven that good culture leads to a World Class Team. During this episode Sherri shares her knowledge on how basic communication skills can enhance the culture of a dental practice. She provide key insight on how team communication leads to great patient communication. We talk about how to resolve complaints by team members or patients in a way that disarms people, positively, and allows all parties to move on. To contact Sherri please email her at firstname.lastname@example.org.
52 minutes | Mar 19, 2021
Periodontal Disease + Covid = Inflammatory Overload Distress with Tonya Loving, DDS and Danette Hamilton, RDH, MHA
During this episode Dr. Loving and Danette talk about the rise of perio disease and why we should be focusing more on perio protocols. There's no doubt that the current pandemic has influenced bad oral hygiene habits (or lack thereof) among the general public as we learn than 75% of those above age 30 have some form of periodontal disease. Dr. Loving and Danette share their experience and give instructions on how to develop a solid perio program within your practice. They both share key insight on how to manage a successful perio program while dealing with the frustrations of dental insurance and low reimbursements. This episode is jam packed with a lot of great information and we thank Dr. Loving and Danette for taking time to chat with us on the podcast. To contact Dr. Loving or Danette please reach them here: Danette Hamilton Tonya Loving
36 minutes | Nov 5, 2020
Insurance Coding Behind the Scenes with Dilaine Gloege
Dilaine Gloege is the Director of Education and Chief Claims Officer for Dental Claim Support (www.dentalclaimsupport.com). She has 35 years of experience in dentistry and has served as a Certified Dental Assistant and is an AAPC Certified Professional Coder. Most recently, Dilaine worked alongside Dr. Charles Blair as a Call Center Support Supervisor for his Insurance Solutions Newsletter and PracticeBooster where she has helped thousands of practices with coding and insurance questions for both medical and dental claims. She is a true expert in her field. During this episode Dilaine discusses some of the most common coding issues that occur in dentistry. We focus on build-ups and perio coding issues where Dilaine provides key insight on how to effectively report these codes and in a way that increases your chances of getting paid for the work you are performing. Dilaine gives key feedback on documentation and narratives that are essential for claims payments and gives a peak into the "auto-adjudication" (claim review by insurance companies) methods by insurance carriers that may negatively impact you if you are not using key words or submitting the proper documentation with your claim. To contact Dilaine visit www.dentalclaimsacademy and click on the "Contact" page. As the Director of Education she hosts webinars and other seminars to help further your knowledge and skills on coding and other related insurance management issues you deal with on a day to day basis.
31 minutes | Oct 12, 2020
Marketing with Mike!
53 minutes | Sep 24, 2020
How one patient destroyed it all, then how Dr. Daniel returned to practice in full glory
Dr. Daniel was so gracious to share his story about how 1 patient destroyed the empire he built. His experience is important as any dentist or business owner can or may be targeted by bad people who make a living off of the backs of hard working and honest people. Dr Daniel describes how he entered the world of cosmetic dentistry so early in his career and quickly became the most famous dentist in eastern Canada. At a young age he built a 2 million dollar solo-practitioner practice, completely fee for service, and almost exclusively a high end cosmetic practice. At a time where he was enjoying the fruits of his labor, he was targeted in an intentionally malicious way, by a patient who had a history of defrauding doctors. At the time, Dr Daniel was unaware of this patients litigious history. In the end, Dr Daniel was harmed financially and unnecessarily. Tempted to leave dentistry altogether, Dr Daniel was able to heal, recover, and return to the profession he loves and with great glory. His experience makes him a true mentor to those in the profession who are struggling in any way. We thank him for being courageous in sharing his story on our podcast.If you wish to contact Dr Daniel here is his email: email@example.com
39 minutes | Sep 11, 2020
The State of Practice Transitions During The Pandemic with Ryan Levy
Ryan Levy, CPA and principal of Ryan Levy CPA, LLC (levydentalcpa.com). Ryan is a dental specific CPA for dental practice transitions, business advisory and tax planning services. Ryan is a certified financial planner, has been a CPA for over 16 years. He is extremely thorough, knowledgeable and compassionate about his work and his clients. He is a member of the Academy of Dental Management Consultants (ADMC), which is dedicated to the advancement of dental professionals. Ryan lives in Maryland with his wife and two little kids.To contact Ryan email him at: firstname.lastname@example.org
31 minutes | Sep 4, 2020
Insurance Anonymous - How to get away from PPOs
Insurance Anonymous Registration - https://us02web.zoom.us/webinar/register/WN_kNazBYe6Q2-F2xjpMOw4_A
54 minutes | Jul 22, 2020
146: Dental Trends with Penny Reed
Check out BoomCloudapps.comCheck out https://growingyourdentalbusiness.com/
25 minutes | May 26, 2020
Online Scheduling with Local Med
52 minutes | May 14, 2020
Dental Start Ups with Jayme Amos
Jordon & Ben speak with Jayme Amos about starting dental practices up and some strategies to grow even if you have been in business for some time!
37 minutes | Mar 13, 2020
142: How to Recession Proof Your Practice
Ben and Jordon talk about strategies to recession proof your practice.
36 minutes | Feb 28, 2020
141: Marketing and Technology Advancements in the Dental Industry
In this episodeJordon Comstock and Ben Tuinei talk with Michael Anderson from Wonderist! We talk about Marketing your practice and technology advancements in the dental industry https://www.wonderistagency.com/
45 minutes | Feb 19, 2020
140: Why your marketing is killing your practice - Minal Sampat
In this episode Ben, Jordon and Minal talk about marketing and how it is killing your practice and what to do about it. Minal is a marketing strategist and is very skilled to help your practice get better returns on your marketing spend.
47 minutes | Feb 10, 2020
139: How to get more traction in your practice
In this episode Jordon and Genevieve talk about implementing EOS (entrepreneur operating system)and how your practice can use it to fuel growth and hold your team accountable. Ben also talks about punching people in the face...
46 minutes | Jan 22, 2020
138: Kicking out PPOs with Gary Takacs
In this episode Jordon Comstock and Gary Takacs talk about reducing dependence on PPOS because they suck. LOL. Seriously, working with PPOs is one of the biggest challenges in your practice. Insurance companies reduce your profit margins, complicate your practice and make it challenging to deliver quality dental care for your patients. This episode will teach you a better way to think about PPOs and how to get off the PPO treadmill using a membership program.
38 minutes | Jan 2, 2020
Growing your practice in 2020 with Grace Rizza
Grace Rizza began growing businesses at the age of 22. She has guided the growth of more than 300 successful businesses while building a business and family of her own. Grace is not limited to dental marketing in her speaking topics. She is extremely passionate and knowledgeable about corporate culture, sales, and innovative business development. Her mentality, approach to business, inner strength and leadership perspective will challenge you to think big, act bigger and amplify your life. She teaches entrepreneurs how to achieve growth in the most ethical and efficient way. She inspires her audience to embrace change in order to grow. She directly challenges business owners to come to their own conclusions about which marketing solutions are right for their business. Whether connecting with an audience of 20 or 20,000, Grace will educate, empower and entertain. Grace Rizza is available to educate, empower, and entertain your audience at your next event. Contact email@example.com for more information.
34 minutes | Dec 12, 2019
136: Growing a Membership Program with Jordon & Justin Comstock
In this episode Jordon invites his twin brother, Justin Comstock (VP-Customer Success for BoomCloud)to help educate your office about the benefits of dental membership programs and what successful practice do to generate 10k/mo - 40k.mo in predictable recurring revenue. www.boomcloudapps.com
50 minutes | Nov 19, 2019
How to attract new patients to your dental membership program
In this Episode Penny Reed and Jordon Comstock talk about how to grow your practice and how a dental membership program can help attract the uninsured. Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business. She coaches dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results. Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the Speaking Consulting Network, National Speakers’ Association, and the American Association of Dental Office Managers. Penny is also the past president of the Tennessee Chapter of the National Speaker’s Association. In addition, she is the creator and host of the podcast, Growing Your Dental Business. Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She has an addiction to the Disney theme parks and is always planning her next trip or dental retreat near the magic. Checkout her Disney retreat website at www.magicaldentalretreats.com
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