29 minutes | Oct 8th 2020

Jayne Hitman, Paul Robert on getting people in the right roles

From the bottom to the top of an organization, getting the right people for the right job is critical. It’s also much more difficult than it seems at first glance. 

In this podcast, our latest in a series focusing on service culture, we explore how putting people in the right position should be a deliberate strategy that shapes an organization’s culture. 

Jayne Hitman, national program manager for Creating Member Loyalty (CML), a development strategy program from CUNA focused on increasing employee engagement and the member experience, says high performers bring their best every day, and they need to work with other high performers. 

At the same time, passion and teamwork also drive culture, adds Paul Robert, CEO of FI Strategies, a strategic partner of CML. Organizations should invest in people who can influence others in a positive way. 
As Hitman says in this podcast: “When culture is done right, employees want to be in the right seat and they want to contribute.”