46 minutes | Oct 4, 2021

Ep. 3: A New Take on the Dental Receptionist Position

Why are dental office receptionists so undervalued and under-trained? And why don’t most dentists realize this oversight is costing them majorly in terms of potential patients and income? In this episode, we discuss the role of the receptionist, bringing on special guest Jeff Santone to share some staggering statistics and horror stories from placing mystery calls to dental offices (2:36), and then Sabri Blumberg joins us to provide simple guidelines for training your receptionist to be more effective at handling the phones and getting new patients in for appointments (22:01). Request your Free Mystery call here. Online video training for your team here.
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