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Dental Business RX
37 minutes | Oct 18, 2021
Ep. 5: The Dental Treatment Coordinator - What Should They Do?
A “Treatment Coordinator” is a common position in dental practices nowadays, but what is the job description? What should they be doing every day? And how can they help the practice increase collections and improve patient care? Topics: How/when did Treatment Coordinators become a “thing” – 1:10 The job description – 4:52 The word “sales” in dentistry – 7:04 The “hand off” from the doctor to Treatment Coordinator – 10:10 Should the Treatment Coordinator be in the room when the doctor is presenting treatment? - 16:20 The day-to-day job duties – 19:30 Getting incomplete treatment accepted and done – 21:38 Measuring your Treatment Coordinator’s performance – 31:29 Training and becoming great at the job – 33:18 Links: The Dental Treatment Coordinator Training Course - https://ddssuccess.com/p/treatment-coordinator-training-course The MGE Communication & Sales Seminars - https://www.mgeonline.com/abc
16 minutes | Oct 11, 2021
Ep. 4: The Economic Future of the Dental Industry
With the dust (hopefully) settling soon from the pandemic, we take a look at the future of private practice from an economic perspective. There are some key trends that every dentist should be aware of. We’ll look at the supply of dentists and population (1:43), economic effects from the pandemic (7:39), and some interesting opportunities for savvy private practice dentists (14:20). Free consultation: www.mgeonline.com Studies mentioned in this episode: ADA Health Policy Institute Inside American dentistry’s identity crisis COVID-19 Economic Impact - State Dashboard
46 minutes | Oct 4, 2021
Ep. 3: A New Take on the Dental Receptionist Position
Why are dental office receptionists so undervalued and under-trained? And why don’t most dentists realize this oversight is costing them majorly in terms of potential patients and income? In this episode, we discuss the role of the receptionist, bringing on special guest Jeff Santone to share some staggering statistics and horror stories from placing mystery calls to dental offices (2:36), and then Sabri Blumberg joins us to provide simple guidelines for training your receptionist to be more effective at handling the phones and getting new patients in for appointments (22:01). Request your Free Mystery call here. Online video training for your team here.
24 minutes | Sep 27, 2021
Ep. 2: What’s Going on with the Labor & Staffing Market?
We don’t need to tell you that the job market is strange right now. In fact, it’s unprecedented. And unless you’re very lucky, you’ve probably experienced it in your dental office whether it’s in terms of staff leaving, never coming back after the pandemic lockdowns, inflation and rising wages, or having difficulty hiring. So in this episode, we wrap our minds around these odd market dynamics with some eye opening statistics and what this means for your dental practice (0:59), look at what you can do right now to find and keep great staff while maintaining high production and profitability, including administrative staff (8:48), dental assistants (14:19), and hygienists (16:23).
22 minutes | Sep 27, 2021
Ep. 1: Four Simple Ways to Improve Case Acceptance
Is treatment acceptance in your office as good as you think it is? No matter how great you are, there’s always room for improvement—for more ideal treatment plans, more completions, more patients with fully restored form, function and aesthetic, and less dependency on insurance coverage. So in this episode, we’ll give you some immediately usable tools for case acceptance, including both the case presentation and the organizational side of case acceptance. Specifically, we’ll cover the biggest determining factor in whether or not a patient accepts a treatment plan (3:03), when to schedule consultations and how much time to dedicate to them (6:29), how you’re making your patients feel dumb and it’s killing your case acceptance (9:55), and why insurance and finances should never influence your treatment planning process (18:19).
1 minutes | Sep 27, 2021
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