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The Loyalty Map
28 minutes | May 13, 2021
Enter the Portal to Customer Satisfaction
Tune in to the latest episode of The Loyalty Map where we interview Serena Riley, Director of Customer Experience at SkySpecs. We dive into the importance and challenges of implementing customer portals that enable improvement in the health, engagement, and adoption of customers. Connect with Serena Riley at:https://www.linkedin.com/in/serenariley/
42 minutes | Mar 9, 2021
Re-Humanizing The Workforce: Time To Check In On Your Employees
Tune in to the latest episode of The Loyalty Map where we interview Bill Staikos, head of customer experience at Freddie Mac and host of his own podcast called Be Customer Led as we dive into the importance of employee/workforce experience and how developing a sound EX can be beneficial for your company. In this episode, we cover several key topics including:How would you define employee experience and how do you measure it? [6:32]How do you justify and explain the ROI on investing in employee engagement? [20:26]How has employee experience been impacted by COVID? [Timestamp]And many more!Connect with Bill Staikoshttps://www.linkedin.com/in/bill-staikos-007/https://becustomerled.captivate.fm
48 minutes | Feb 17, 2021
Comfort Is Just One Virtual Session Away
Tune in to listen to our discussion with Brett Thornton, Vice President of VX & Retail at Avocado Green Brands, a leader in sustainable bedding. We will be exploring the VX initiative Brett pioneered during the tumultuous pandemic environment and how these new technologies will impact the future of retail as a whole.
30 minutes | Nov 6, 2020
Building A Magical Experience
Tune in to listen to our discussion with Kieron Leppard, VP of Experience Design at HUGE, a global experience agency. We will be exploring how he helps companies become trusted parts of people's lives by creating products, services, and brands that people love.
35 minutes | Oct 16, 2020
One Post Away From Success
Tune in to listen to our discussion with Sedge Beswick, the Managing Director of SEEN Connects, an influencer marketing agency. We will be exploring the world of social media, specifically influencer marketing, how it enhances your business, and harnessing the power of advocacy to generate impact.
31 minutes | Aug 5, 2020
Get Your Customer Experience Program Up and Running
Tune in to listen to our discussion with David Yoo, the Chief Digital Officer at Blue Cross and Blue Shield of Louisiana, where we explore the hurdles, data, and steps necessary along the way to starting a CX program in an organization.
36 minutes | Jul 22, 2020
Your Coffee Has Been Automatically Refilled
Tune in to our podcast with David Kerrigan, author of the book “When humans stop shopping,” where we discuss the future of retail. The average American spends 10 hours per month shopping, how will this change over the years and how will we get there? Hint: some awesome tech may be involved.
30 minutes | Jul 7, 2020
Your Groceries Are On The Way
Listen to Patrick Davis, the CFO at Fabric, a fulfillment center automation company. Patrick discusses with us the software and hardware that enables on-demand logistics, getting your groceries to your doorstep more quickly and cost-effectively.In the COVID-19 era, fast delivery as a key CX factor.
30 minutes | Jun 22, 2020
You Can't Let A Good Crisis Go To Waste
Listen To Glenn Fishler, a business veteran who survived and thrived during multiple past crises talk about how to use the crises as an opportunity to pivot.
25 minutes | Jun 9, 2020
Your (Smart) Watch Can Save Your Life
Nico Arcino, Strategic Partnerships at Kaiser Permanente, presents Wearable Based Cardiac Rehab Program as an example of Customer Experience Technology used in the Healthcare Space.
3 minutes | Jun 2, 2020
Welcome to the Loyalty Map
Loyal customers spend more, stay longer, and tell their friends about a company's products and the experience they had with the company. This podcast is for CX practitioners to learn how companies are using technologies to augment and scale customer experience. This podcast is all about knowledge sharing, so on each episode, we will showcase one great piece of technology and it impacts on customers' employees and the bottom line. We will also ask our guests for lessons learned coming from the most epic failure they witnessed.
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