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Marta Zaczkowska is an international waxing expert, teaching other professionals how to become successful waxing specialists, increase profit and build a successful waxing business. Marta has over 16 years of combined experience specialising in intimate hair removal and pregnancy waxing. She is the owner of Multi Award winning Waxing Specialist salon and Academy in London and also advises other salon owners at Marta Zaczkowska Consultancy. Marta recognises various challenges waxing specialists and business owners are facing, and as a dedicated educator, she created the ‘Free 5 Day Challenge for Waxing Professionals’ as well as a tool called ‘The Waxing Audit’ to support specialists in their professional and financial growth. Marta has conducted multiple webinars and spoken at conferences. She is also a regular contributor for trade and press articles. She is a co-writer of ‘Beauty and The Best” book published at the beginning of 2021. Marta Zaczkowska Director&CEO Waxing Specialist Ltd. www.waxingspecialist.co.uk www.pregnancywaxing.co.uk www.martazaczkowska.com - Winner “Best Waxing Beauty Specialist - London, UK Enterprise Awards 2021 - Winner “Waxing Specialists of the Year” London & South East England Prestige Awards 2021 - Winner “Best Pregnancy Waxing Specialists - London, LUX Health, Beauty and Wellness Awards. 2021 - Finalist “Industry Expert supporting people working in beauty”, BABTAC Inspiring Beauty Awards, 2021

Hellen has enjoyed a rich and varied career in salon management, culminating in her co-founding the largest and highest grossing independent salon in the UK. Not only is she regularly featured on TV and in the media commenting as the sector’s business guru, but she has been instrumental for the Hairdressing Industry having a voice at Government level. An accomplished author, lecturer and educator for the sector Hellen’s passion for the hairdressing industry has seen her being an integral part of The Hairdressers Charity since 2005 as Past President, Trustee and Director and in her latest role as Vice President. Her regular must-read column for Professional Beauty Magazine has been taking the temperature of the beauty industry for over 10 years. Hellen is also the inaugural Beauty Ambassador for NHBF (National Hair & Beauty Federation) and past Chairman of both the Fellowship for British Hairdressing and Trailblazers, a government initiative to recommend the framework of Apprenticeships in the sector. Hellen is actively involved in women entrepreneurs in her role as Vice President of BAWE (British Association of Women Entrepreneurs) and is the latest recipient of FCEM Monidal UK’s BAWE award for her voluntary work for the organisation, one of only 22 women ever to have received such an honour. Hellen has successfully published 3 textbooks on hair and beauty salon management for City & Guilds in her Ultimate Salon Management Series and is regularly featured as a guest speaker at a host of industry events.

Jules White is an awards winning international sales consultant with over 30 years of business and sales experience. Working in many dif- ferent sectors selling everything from baby products to stainless steel to Yellow Pages she has also experienced every job role within sales, from telesales through to Sales Director and has a wonderful breadth of knowledge and experience to bring to her work. She also secured investment from Peter Jones in the BBC’s Dragons’ Den, which is the ultimate pitch to win! Her passion and mission is to bring a new outlook and perception to sales in the modern business age we live in, which will help you to truly be unique. Her ‘Live it, Love it, Sell it’ entrepreneur programme is also a book, and now the creation of UHP - Unique Human Proposition® takes it up a gear to deliver this effective methodology to the corporate market too. Her style is passionate, inclusive and she immerses herself fully into your business in order to work as part of your team. Jules’ ultimate aim is to make sure you create an unparalleled sales ex- perience for all of your customers through you and your unique people.

Episode for anyone that offers lash lift and brow lamination treatments within their business. Or if interested in doing so. KG Professional have launched a new range of products which they are extremely proud about. Click here to see more https://kgprofessional.com/product-category/brow-lamination/

https://www.olympiabeauty.co.uk/lashgames/ Code: WLU20 for 20% off your ticket to compete at the Lash Games Live in October at Olympia Beauty. Today we go over with you all the questions we have been receiving, so we thought we would share to help everyone out. Please check out Worldlashuniversty on Instagram to see our lives from the other weeks. Good luck everyone!

QUOTE “Katie” when you are looking at pricing to get discount!! Phones ringing off the hook? - Need overflow or out-of-hours support? - Too many gaps between appointments? ...Well, you’re in the right place! As a salon owner, it can be a challenge ensuring you have enough staff to look after your clients, whilst also answering the phones and managing your appointments. TRUST THE SALON GENIE T is for TRAINED We are professionally trained in call answering and customer service by an award-winning company called First Impression Training with regular refresher sessions. Any new Genie to join our team is put through this mandatory training programme before answering your calls and handling your enquiries. R is for REPUTABLE We have been publicly voted as Best Customer Service at the SME Northamptonshire Business Awards 2019 U is for UNIQUE We work very differently to your standard call answering and appointment booking company and work hard to ensure a personal service for your customers and clients. By learning your booking systems and processes, we will provide a unique service that matches how your own team would handle calls and scheduling appointments. S is for SALES GROWTH 80% of first-time callers will find someone else if they don’t get through first time. With our services, you are guaranteed to never miss a call again! Stop losing business. T is for TEAM We are NOT a call centre – we are an extension of your team. However, few or many calls you get each day, your callers will be none-the-wiser that we don’t work in the salon with you.

Katie Godfrey gives you some Instagram hacks to push your socials. Give it ago and let us know if it helps.

Jennifer Louise is an award-winning public speaker, Author, Inspirational change leader, CEO of Obsessions Salon and founder of The Successful Salon Club; a global Academy training salon owners how to get their salons visible, fully booked and celebrating real profit growth with a committed team around them. Having spent over 16 years as a salon owner and mentor (increasing her last clients business by over 209%), Jennifer has worked with many salons to develop a strong social media strategy, turning entire teams into mini armies of marketers, pushing their brands further than ever before to get all salon tills ringing. Jennifer has built two very successful businesses using Instagram strategies to grow her client list. Now she’s on a mission to show 10 million salon owners around the world how they can do it too.

Dr Nikki, aka The Female Money Doctor, is an NHS doctor with a difference! She is a GP with over 10 years of experience as a doctor and women’s health specialist, she sees the impact poor money management skills have on the mental health of her patients and colleagues, and is on a mission to change that. She believes that we cannot be truly healthy while a money nightmare is going on in the background. After sorting out her own money nightmares, she trained as a money coach and now helps women from all over the world to improve their mental health and well-being through getting organised with their finances and building wealth for the future they truly deserve.

Katrina Kelly owns cut social and Katrina Kelly Education. In her salon she has the “3 day working week” which I wanted to talk to her more on. She also has her Podcast : still see yellow Award winner In colour Upstyle Avante garde Photographic Salon of the year Online store of the year Competed for Ireland 🇮🇪

Jo Halls “I am a hair stylist, beauty therapist, multi award winning salon owner and industry educator... also a wife and Mumma! My key to success and staying motivated in a long career is to continually reinvent yourself, have strong business plans and set goals. Strive to have an amazing salon culture, create several income streams and to balance your home and work life! Do what you can, where you are and with what you have whilst you strive for perfection. Don’t wait for things to be absolutely perfect before you begin - you’ll never start!”

Emily Pitman Lash and Brow Artist Having entered the beauty industry in 2016, Emily is a fun loving, busy Mum of 3 based in the North West, Nantwich in Cheshire, who manages to juggle family life with a busy client base and training academy. Offering a variety of high quality bespoke treatments, Emily is trained in all aspects of beauty including lashes. However, Emily is fast becoming well known in the industry for her amazing brows and attention to detail. Trained in HD Brows, Henna and Lamination, Emily is the go to Queen of Brows, and was recently a judge on the first ever Opal Brow Games 2020. Emily is passionate about raising the standards with the beauty industry, keeping herself up to date and current so she can pass all her knowledge onto her students and bring her clients the very latest treatments. Using only the best quality products and tools, Emily is a brand educator for Navy Pro Tools and a Brand ambassador for the award winning Lush Lash Products.

I started my nail salon in 2001 and built it to a salon of 8 nail techs and beauty therapists I sold this business then went onto to open build up and sell 3 other salons which included tanning nails beauty & hair and recently opened a new salon 3 weeks before the March lock down. I built all these salons using the cost effective government funded apprenticeship programmes. In 2008 I opened my first training academy and train hair beauty and nail apprenticeships & I now have government contracts of funding training of 1/2 million and this does not include my salon or apprentice programmes. I now coach salon owners to build & grow a loyal & highly skilled team by accessing government funding & grants to up skill any age & any role.

Katie Godfrey gives us a few ways of making extra money over lockdown! Plus carrying on having this extra money when life goes back to normal. We all love different income streams right?

I have been in the industry for over 20 years, and have worked in nearly every role there is. I truly love our industry and the people in it, which is why the Mooeys Masters training and Moo Wax range came about. I wanted to deliver exceptional training, more than just the norm, and offer a great quality product line that is available to all Beauty Therapists. I love our Industry, and the gorgeous people in it - it's a great herd to be part of that's for sure! I am a mum of two gorgeous girls, a dog called Ted and am Mrs Ginge to Mr Ginge himself.

Hello, I'm Ava! A little about me… I’m a great believer that we are all here to serve a purpose with the limited time we have on this earth. Over the years I have truly transformed my life. From leaving home when I was 17 years old, living within my comfort zone and avoiding uncomfortable conversations to now, living a positive, abundant, FULL life. Over the past few years I’ve set myself goals that included personal and business achievements and I achieved them all, plus more! I have grown my small beauty business from my spare room into a recognized and respected brand within the beauty industry. I have employed staff, educated and mentored hundreds of students who travel from all over the UK (even from overseas!), judged lash and brow competitions, been a keynote speaker for events, and I have hosted events within the industry. Soon to start my degree in Psychology Counselling I am passionate about making a positive impact on the world. Alongside my multifaceted career I am also a mother and the things that make me the happiest are being in nature with my loved ones, exploring the beauty around me and sitting on my sofa dipping a Cadburys chocolate bar into a cuppa tea!

That new buzz word “Clubhouse” let me tell you my views and how it can leverage your business.

Zoé Bélisle-Springer is an award-winning writer, author of various ebooks, podcaster and speaker known for her contributions to inspiring materials destined for the salon community. She has been featured in SalonEVO, Salon Today, Professional Beauty UK, Thrive Global, Authority Magazine, Future Of Everything and has spoken at conferences such as Modern Salon’s Digital Summit, the Thrive Sessions, Seattle Interactive and Uppercase. As Phorest Salon Software’s Community & Content Manager, she is responsible for the planning and execution of localised audio and written content as well as driving community engagement leading to collaborative course content, mentorship programs and online/on-demand video content.

Episode with Katie Godfrey all about trademarking. This is something that a lot of people in our industry don’t even consider. It’s extremely important when building a brand. Listen in and find out why!

Filiz is the founder and CEO of Naillounge Training. Having started off as a nail tech from the age of 14, it was clear Filiz wanted to be in the industry for the rest of her life, growing a business of her own. This love and passion for the industry allowed her to put in the work necessary to now own one of the most successful and well known, international training centres, Naillounge Training. Filiz has seen and qualified over 6,000 learners alone . Not only does filiz train a multiple of different skills relating to the beauty industry, Filiz also organises beauty events and runs a network marketing business. Filiz has created a business opportunity for her audience to be able to earn a second income stream across the globe which has been a huge hit in this current pandemic. One of Filiz’s biggest achievements is opening in the heart of Dubai and being a mum to her beautiful twin boys under the age of 2.