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Today’s guest is Sam MacPherson. Sam is one of the Co-Founders of The Lean Leadership Academy based out of Pinehurst, North Carolina. He also partnered with Lean Frontiers and is a Co-Founder and Executive Director of The Summit on Lean Leadership, an annual event that is coming up on it’s second annual meeting in Charlotte, NC. Sam has been a guest on the podcast before and if you want to find out more about his lean journey, his successes, and setbacks you can check out his episode back in episode 20. I’m pretty protective about the sponsorships that I take on for the podcast. I’ve worked hard to earn your respect and to give you a chance to know, like, and trust me. Therefore, I’ll only make recommendations of events, products, and service that I believe will be of value to you. Last year, I had the opportunity to feature the speakers who were speaking at last year’s summit and quite frankly, I was blown away. This is unlike any other event that you might attend. However, I want you to have an opportunity to decide for yourself so I asked Sam to hop on Skype with me and talk about what to expect in this year’s summit. Sam and I will talk about : * Why is leadership so important in lean and continuous improvement. * How The Summit on Lean Leadership is different from other conferences or events in the Lean Community. * A preview of some of the presenters at this year’s Summit on Lean Leadership and what makes them unique. Interview Links The Summit on Lean Leadership Website (enter code “Leanpodcast” for a 10% discount) Episodes of Speakers who have been on The Lean Leadership Podcast Sam’s Original Episode-Episode 020 Rich Sheridan’s Original Episode -Episode 018 Mike Wroblewski’s Original Episode – Episode 029 Glenn Uminger’s Original Episode- Episode 026 Webinars from Lean Frontiers

Recently I had an opportunity to be on the other side of the microphone and be interviewed by Aaron Alexander, a good friend of mine who I used to work with, and is a fellow podcaster here in the Memphis area. Aaron is the host of The Rotcast, a podcast produced here locally by The OAM network. Aaron takes on different hot button issues each week and asked me to be a guest to talk about the use of data in the media and the pitfalls of thinking when two data sets correlate doesn’t infer a cause and effect relationship. Interview Links Scholar.google.com Think Like a Freak by Steven Levitt & Stephen Dubner (The authors of Freakonomics) Spurious Correlations by Tyler Vigen The Rotcast by Aaron Alexander on The OAM Network Sponsor Links Get a Free Audiobook from Audible.com TWI/Lean HR Summit The Summit on Lean Leadership 10 Ways to You Can Become a Better Lean Leader in a Challenging Environment Schedule a free 15 minute Lean consultation with Chris  

Today’s guest is Amy Mervak. Amy is a Yale School of Public Health Graduate and is the Chief Quality and Compliance Officer at Hospice Care of Southwest Michigan. She introduced Lean principles to the organization in 2010. As a member of HCSWM’s senior leadership team and the internal Lean expert, Amy has worked to make Lean practices part of the organization’s fabric. Most recently, she has introduced the implementation and practice of Toyota Kata. Amy has used Lean principles in many strategic initiatives, including the creation and management of a home-based palliative care program accomplished in partnership with a regional hospital system. Today Amy and I will discuss among other things: * System Development and Building Capacity * The pitfalls of a project only approach * The need for having a sustainment plan and involving management * The underlying routines of thinking in practicing improvement * The power of improvement being everyone’s work * The need to connect with others and to have a coach Interview Links KataCon Resource Page Toyota Kata by Mike Rother Lean Hospitals by Mark Graban On the Mend by Dr. John Toussaint Connect with Amy on LinkedIn Send an Email to Amy about her appearance on The Lean Leadership Podcast Sponsor Links Get a Free Audiobook from Audible.com TWI/Lean HR Summit The Summit on Lean Leadership 10 Ways to You Can Become a Better Lean Leader in a Challenging Environment Schedule a free 15 minute Lean consultation with Chris  

Today’s guest is Darril Wilburn. Darril is a partner with Honsha Associates, a group of Toyota Alumni that has built a strong reputation from helping companies transform through using the TPS/Lean Philosophy that they learned through their experiences at Toyota. Darril has been a frequent keynote speaker at multiple conferences around the globe and has worked with several well known companies including: M&M/Mars, Carl Zeiss, The United States Coast Guard, Wells Fargo Home Mortgage, and Kimberly Clark. Today Darril and I will discuss: * The power of learning how people learn * His experience in being a learner and being a coach at Toyota * His view of what respect for people really means * The role of proper communication to people not directly involved with transformation with change management. * The power of trusting the process and people in lean transformation * The pitfalls of focusing on tools and not understanding their purpose. * The need for focusing on humility in learning before teaching Darril will be a speaker at the upcoming Lean HR Summit in San Antonio May 12-13 where he will be speaking about Courage, Humility, & Kaizen: The Keys to Lean Development. Interview Links Darril’s Company: Honsha Associates Darril’s Book: Toyota by Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry Book Recommendation: Toyota Culture: The Heart and Soul of the Toyota Way by Dr.Jeffery Liker and Mike Hoseus Connect with Darril on Twitter Connect with Darril on LinkedIn Send an Email to Darril about his appearance on The Lean Leadership Podcast Sponsor Links Get a Free Audiobook from Audible.com TWI/Lean HR Summit

Today’s guest is Tim Mclean. Tim is our first guest from Australia and is the Principal and Managing Director of TXM Lean Solutions. In his mid 20’s, Tim was promoted into a Plant Management role and this lead to senior operations and general management positions at Hoechst and in major Blue Chip companies including PPG Industries, Carter Holt Harvey and Amcor. In these roles, Tim continued to increase his knowledge of continuous improvement and lean methodologies and successfully apply these approaches to achieve breakthrough improvements in operations that he was managing. In 2004, Tim moved to leverage this experience across a wider range of industries by setting up TXM. TXM has grown to be a leading international Lean consulting company with offices in Australia, China, the UK and USA and projects in 15 countries. Tim visits many factories across Australia and the region including literally hundreds of small and medium sized manufacturers. It was the experience of seeing these businesses, talking to their owners and understanding their challenges that lead Tim to write his book, “Grow Your Factory – Grow Your Profits: Lean for Small and Medium Sized Manufacturing Businesses”published in 2014 by Productivity Press in the USA. Tim is a passionate believer in the future of Australian manufacturing lead by the growth of innovative small and medium sized companies producing advanced niche products for the world. Today Tim and I will talk about: * The unique challenges and advantages of working with small to medium manufacturers with teach lean and continuous improvement. * What happens when business owners find that their business management systems are holding them back. * The downfalls of point optimization * The benefits of benchmarking to truly understand the applications of lean principles * The need to focus on building relationships, trust, and respect Interview Links Tim’s Company TXM Tim’s Book – Grow Your Factory – GrowYour Profits: Lean for Small and Medium Sized Manufacturing Businesses Learning to See by John Shook and Mike Rother Creating a Lean Culture by David Mann

  Today’s guest is Dan Markovitz, President of Markovitz Consulting. Dan founded Markovitz Consulting to help organizations become faster, stronger, and more agile through the application of lean principles to knowledge work. Dan has worked with non-profit and governmental organizations such as the New York City Department of Health, Planned Parenthood, and Memorial Sloan-Kettering Cancer Center, as well as a diverse roster of corporations such Starkey Technologies, W.L. Gore & Associates, Abbott Vascular, Clif Bar, Hydro Flask, and CamelBak. He is a faculty member at the Lean Enterprise Institute and teaches at the Stanford University Continuing Studies Program. He also lectures at the Ohio State University’s Fisher School of Business. Markovitz has published articles in the Harvard Business Review blog, Rotman Management, Quality Progress, Industry Week, Reliable Plant, and Management Services Journal, among other magazines. In 2015, he keynoted the Lean UK Summit, the Lean Island Conference in Reykjavik, and the Printing Industry Association National Conference. He’s also a regular presenter at the Association for Manufacturing Excellence National Conference and the Outdoor Industry Association Rendezvous. Dan is the author of two Shingo Award winning books, A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance and his most recent book Building the Fit Organization: Six Core Principles for Making Your Company Stronger, Faster, and More Competitive. Today Dan & I talk about: How a love for coaching runners has influenced his lean and continuous improvement journey The need for leadership to act and think differently as well as front line associates in applying lean principles An experience he recently had with a simple kaizen idea he observed that he thought really captures the true spirit of kaizen How a lot of people get lost on their lean journey by getting tripped up by 5S The generosity of the lean and continuous improvement community The power of benchmarking The need to overcome learned helplessness Interview Links The Machine That Changed The World

  Today’s guest is Jim Huntzinger. Jim began his career as a manufacturing engineer with Aisin Seiki (a Toyota Group company and manufacturer of automotive components) when they transplanted to North America to support Toyota. Over his career he has also researched at length the evolution of manufacturing in the United States with an emphasis on lean’s influence and development. In addition to his research on TWI, he has extensively researched the history of Ford’s Highland Park plant and its direct tie to Toyota’s business model and method of operation. Huntzinger is the President and Founder of Lean Frontiers and a graduate from Purdue University with a B.S. in Mechanical Engineering Technology and received a M.S. in Engineering Management from the Milwaukee School of Engineering. He authored the book, Lean Cost Management: Accounting for Lean by Establishing Flow, and was a contributing author to Lean Accounting: Best Practices for Sustainable Integration. Today Jim and I will talk about: * building communities within the lean community * The economic potential of Lean * The need to experience failure and setback to increase your rate of learning * The history of Training Within Industry and how it’s benefits and success can be applied today. * Learning by doing * Jim’s new book, The Roots of Lean Interview Links Robert Matichinko’s Book People: A Leaders Day to Day Guide for Building, Managing, & Sustaining Lean Organizations Profit Beyond Measure by Tom Johnson TWI Summit Resource Page TWI Summit/Lean HR Summit May 12-13 in San Antonio, Texas The Roots of Lean by Jim Huntzinger Lean Frontiers Sponsor Links Get a Free Audiobook from Audible.com TWI/Lean HR Summit

  Today’s guest is Dr. Brad Miller, who is a Clinical Assistant Professor at the Bauer College of Business at The University of Houston. Brad shares his experiences with lean and continuous improvement that he has learned in the manufacturing world. His goal is to help his students gain an understanding about lean systems tools, kaizen, quality tools, operations management concepts and the theory of constraints to enhance the operating performance of manufacturing systems. He especially enjoys utilizing his business experience to demonstrate how lean concepts can be utilized both in business settings as well as students’ everyday lives. Today Brad and I talk about: * The application of lean principles to his home life to solve problems * The pitfalls of when you apply lean principles to just one area within a business and how it can create even more waste * How the actions of managers have impact on the people that are working in their system * What happens If you don’t change the structure of your process when making changes * Why improvement of your processes can’t be delegated or copied * Why efficiency may not always serve customer needs. * Motivation theories based on the scientific method and how it applies to kaizen Interview Links Memory jogger books What color is your parachute? The Art of Work by Jeff Goins Connect with Dr. Brad Miller on Twitter Connect with Dr. Brad Miller on Instagram Link for Dr. Miller’s youtube channel Sponsor Links Get your free audio book from audible.com Schedule a free 15 minute strategy call with Chris Signup for ema

Today’s episode is a continuation of our conversation that we had with Mike Orzen in Episode 31. So if you haven’t heard episode 31 yet, after you listen to this episode go back and check out the beginning or our conversation with Mike. For those of you who may be unfamiliar with Mike, he is the founder and President of Mike Orzen and Associates. He has been consulting and coaching improvement efforts for over 20 years. Mike is an Adjunct Professor with The Shingo Prize for Operational Excellence and is a faculty member of the Lean Enterprise Institute. He is also a Shingo Award winning Co-Author of Lean IT: Enabling and Sustaining Your Lean Enterprise. In today’s episode Mike and I continue our discussion and we talk about: * The misuse of Plan-Do-Check-Adjust * Lack of true root cause analysis * The misuse of value stream mapping * The function of IT in transformation work * How important the Lean principles are in improvement work and what their role should be. Interview Links Mike’s Book Kaizen, The Art of Creative Thinking by Shigeo Shingo Mike’s company’s web page Connect with Mike on Twitter Connect with Mike on LinkedIn Sponsor Links Get a free audio book from audible.com Schedule a free 15 minute call with Chris to talk about your lean challenges    

Today’s guest is the first part of a two part series with Mike Orzen. Mike is Founder and President of Mike Orzen & Associates, which emphasizes the development of people, business process capability, and leveraging information technology to drive a culture of operational excellence. Mike is also an Adjunct Professor with The Shingo Prize for Operational Excellence, is a faculty member of the Lean Enterprise Institute. Mike delivers a unique blend of Lean, Six Sigma, IT and Operations. He has been consulting and coaching for over 20 years. His career includes the successful application of Lean in many environments including Manufacturing and Service industries, Supply-Chain, IT, Insurance, Healthcare, Aerospace, and Food and Beverage. He has been plant manager of a medical implants facility, and spearheaded strategic planning and Project Management Office practices in several organizations. Mike’s experience includes systems design, enterprise-wide project management and large-scale roll out of Lean initiatives in global companies as guide and coach. Mike is also a Shingo Award Winning co author of “Lean IT: Enabling and Sustaining Your Lean Enterprise.” In this first part of our interview, Mike and I talk about * His personal development path and experiences with lean * The role that meditation and mindfulness has played in his lean journey success * The pitfalls of tool based learning * The infinite possibilities of personal and professional growth with Lean. We will release part two of this conversation next week. Interview Links Headspace Meditation App Lean IT: Enabling and Sustaining Your Lean Enterprise Connect with Mike on Twitter Connect with Mike on LinkedIn Sponsor Links Get a Free Audio Book from Audible.com Schedule a Free 15 minute Call with Chris    

Hello Legion of Lean, we’ve got a great episode lined up for you today. Today we are speaking with Rick Timlick the CEO and Managing Partner of the Redwood Performance Group in Calgary. Rick advises a wide variety of industries but has quite a few clients in the oil and energy sectors. I really enjoyed my chat with Rick today and we covered a wide variety of topics including: * The need to partner with your CI personnel to use them as a strategic resource to achieve your goals * The importance of alignment between different levels of leaderships objectives * The difference between intentions, objectives, and outcomes We had a great discussion that I found enlightening and it’s my hope that you find some value in our conversation today too. Interview Links The Birth of Lean by Takahiro Fujimoto Connect with Rick on LinkedIn Sponsor Links Get a free audiobook from Audible.com Schedule a free 15 minute call with Chris Leave feedback for the podcast  

For over 25 years, Mike has been working in management teaching kaizen and Lean principles. Mike has learned first-hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations. Mike has continued his Lean training and implementation of the Toyota Production System under the masters from Shingijutsu Consulting, Masaaki Imai, and other renowned Lean thinkers from Japan. Mike is a co-author of the Shingo Award winning book Creating a Kaizen Culture: Align the Organization, Achieve Breakthrough Results, and Sustain the Gains Today Mike and I will talk about: His experiences learning from Shigeo Shingo His experiences teaching Lean and Kaizen around the world and how the lean principles have affected his teaching His approach to teaching and what is important to him when he is teaching. I think listeners will find Mike’s approach refreshing. He is extremely intelligent and is one of the most brilliant people I have ever met I really enjoyed talking with him and I hope you find his interview insightful and helpful. Interview Links Toyota Culture: The Heart and Soul of the Toyota Way Gemba Academy Podcast Episode Featuring Mike’s Talk at The Summit on Lean Leadership Connect with Mike on LinkedIn Sponsor Links Get a free audio book from Audible.com

Today’s guest is Norman Bodek. Norman has played a prime role in introducing Lean to the West. He started with Vern Buehler of the Shingo Prize and is a Shingo Prize winner. He is a frequent keynote speaker on Quick and Easy Kaizen, Lean manufacturing, and the Harada Method. He has written hundreds of articles; and when he owned Productivity Press he published a 100 Japanese management books in English, over 250 published books on productivity and quality, and has written seven books including his How to Do Kaizen and the Harada Method.  Norman has met Dr. W. Edwards Deming, Dr. Joseph Juran, Phil Crosby, Dr. Kaoru Ishikawa, Dr. Joji Akao, Mr. Taiichi Ohno, Dr. Shigeo Shingo and many other great manufacturing masters and published many of their books in English. This interview is a little bit longer than our usual podcast episodes but it’s well worth the listen.  In the course of our discussion Norman and I talk about: His experiences with Shigeo Shingo Asking the right questions Becoming a Master at something The power of Self Reliance A unique charity in India and that is teaching self reliance I really enjoyed my conversation with Norman and appreciate him sharing his experiences and knowledge with the podcast audience. Interview Links Lean Health by Paul Akers Norman Bodek Collection on Amazon.com Srinivasan Services Trust Norman’s company PCS Press Sponsors Get a free audio book from Audible.com Chris wants to talk to you about your Lean Journey Schedule a free 15 minute call with Chris

Hello Lean Leadership Nation!  Today’s guest is Mark Rosenthal.  For the last seven years, Mark has been the Principal at Novayama, LLC, a consulting firm based in Seattle, Washington. Mark is an experienced Lean Practitioner with experience working with companies like Boeing, Terex, and Eastman Kodak.  Mark also regularly blogs over at theleanthinker.com. Today Mark and I have a discussion about his lean experiences and he shares his advice for other lean practitioners based upon his over 20 year career. Favorite Lean Quote: 'The way you do anything is the way you do everything'Click To Tweet Setback in their Lean Journey: Mark talks about his learning moments and pushing too hard where people develop resistance to him as a teacher more than a resistance to the concepts he’s trying to teach. Lean “A-Ha!” Moment: Mark shares about how reading Stephen Spears PhD dissertation and Mike Rother’s Toyota Kata at two separate points in his career have helped him simplify and sharpen what he was trying to accomplish. Advice for the person starting out with Lean/Continuous Improvement: Mark talks about his belief that a leader’s job is to develop people. Advice for the journeyman professional in Lean/Continuous Improvement: 'If you develop the people well, the process will improve'Click To Tweet Book Recommendation: Turn the Ship Around! By David Marquet Interview Links: The Lean Thinker Blog Sponsors

  Hello Lean Leadership Nation! Right now I’m producing this podcast from Atlantic Beach, FL at the One Ocean Resort which is the site of the inaugural Summit on Lean Leadership.  Today was the first day and it was awesome.  I learned a lot from some great speakers most of whom have been guests of the podcast at some point. Before I left for Florida last week I had a chance to participate in another Lean Leadership Unleashed Lunch and Learn Forum.  In this episode we have Bob Miller, former Executive Director of The Shingo Institute, Jeremiah Duncan, a Team Leader at Toyota Georgetown, Dr. Eric Olsen of Cal Poly and of course Sam McPherson of The Lean Leadership Academy. This was a great discussion and I really enjoyed the back and forth dialogue and found it very beneficial.  I hope you find it helpful and educational as well.  I present to you Lean Leadership Unleashed. You can watch the forum here or listen to it on the podcast as well. Sponsors Get a free book from audible.com

Hello Lean Leadership Nation! I am really excited about today’s guest! We always have awesome guests on the podcast that challenge me and hopefully you to become better leaders and to improve our thought process around leadership. Today’s guest did exactly that. Today we are joined by Glenn Uminger, Principal at Uminger and Associates, and a retired Toyota Executive with 27 years of experience in multiple roles throughout the enterprise. Starting in 2012, Glen was Toyota’s Executive in Residence, University of Kentucky, where he led the Lean Systems Program which supports companies working to improve their understanding and application of Lean. He has worked with Leadership of numerous organizations from various industries. He continues to serve as a key advisor to the program. Today you will here Glenn and I discuss various topics like: The need to spend time IN your operation Learning cycles and improving from the learning Seeing beyond processes that seem to work well but face new challenges The benefits of having points of control closest to the people in the operation. The roles between lean and six sigma Glenn will be one of the speakers at the upcoming Summit on Lean Leadership in Atlantic Beach, FL Oct 5-6. Favorite Lean Quote: 'I control my schedule and spend 30% of my time in my operation' @glennumingerClick To Tweet Setback in their Lean Journey: Glenn shares with us a moment when he was part of a startup when the principles of a lean management system didn’t quite fit the practices of their long distance supply chain. He also talks about how they were able to look ahead and see the potential obstacles and work those into the learning cycles. Lean “A-Ha!” Moment: Glenn shares with us a story about how he saw the power of point of control in the operation in the lean management system. Advice for the person starting out with Lean/Continuous Improvemen

Hello Lean Leadership Nation! Today I’m joined again by Sam MacPherson of  The Lean Leadership Academy.  The Lean Leadership Academy and Lean Frontiers are partnering to provide The Summit on Lean Leadership in Atlantic Beach, FL October 5-6.  The Summit is just around the corner but I had a chance to catch up recently with Sam  on blab.im to talk about the Top 5 Reasons to Attend the Summit on Lean Leadership.  There is still time to register and as Sam put it, “We won’t turn away anyone who wants to be a better leader.” You can watch the our conversation from blab.im here: You can register for the summit at the link on our webpage or go to www.thesummitonleanleadership.com and when you register use promo code “Podcast” to receive a 10% discount.

Hello Lean Leadership Nation! Today’s episode is our next installment in a series of forums we have been holding on blab.im with Sam MacPherson, Executive Director of The Lean Leadership Academy. We’ve renamed the series Lean Unleashed: a hat tip for the name suggestion from renowned lean blogger, fellow podcaster, and hopefully future Lean Unleashed guest, Mark Graban, Today joining Sam and me, are two speakers at the upcoming Summit on Lean Leadership in Atlantic Beach, FL on October 5-6, Glenn Uminger and Mike Wroblewski. Glenn is a retired executive with 27 years of Toyota experience in a variety of management positions.  From 2012, Glenn was Toyota’s Executive in Residence, University of Kentucky, where he led the Lean Systems Program which supports companies working to improve their understanding and application of Lean. He has worked with Leadership of numerous organizations from various industries. He continues to serve as a key advisor to the program. Mike is a Director for the Kaizen Institute and a Shingo Award winning co-author of “Creating a Kaizen Culture” During his career, Mike has held various senior management and leadership positions.  Mike’s journey into Lean manufacturing began in the 1985 while working for the Hill-Rom Company. Under the watchful eye of Shigeo Shingo, Mike successfully improved a die changeover from 45 minutes to less then 5 minutes. Mike learned first hand from the master, Shigeo Shingo, the techniques of the SMED system along with the early teachings of eliminating waste from manufacturing operations. I really appreciate Sam, Glenn, & Mike for joining us for the forum. I found the dialogue extremely insightful and I learned a lot just by listening to these three professionals have a discussion around lean leadership, leadership in general, and lean management systems. I would like to apologize in advance to Mike.  There were a few moments in the audio transitions between Mike and I speaking that appear for me to speak over Mike.  That wasn’t the case and I couldn’t edit the audio transitions to correct it.  Mike, I’m extending you an open invi

This week’s bonus episode is an answer to a listener question.  I asked Keith Gardner the President of E-MRI who was a guest of the podcast in Episode 006 to answer our listener.  Our listener, Taylor, has a great question that I think a lot of people have had in their career and Keith shares some great advice that I think would benefit almost everyone in the podcast audience. I hope Keith’s advice was helpful to Taylor and to the rest of the audience.  Have any of you felt at some point in your career like Taylor?  I think Keith provides us with some great questions to ask ourselves and our employer to make the right decisions in our careers.  I think that Keith’s recommend questions will help spur a meaningful conversation with your employer. I appreciate Keith taking time out of his busy schedule to help give some guidance to our listener and the podcast audience.  If you want to learn more about how to get in touch with Keith or want to hear his complete episode where he shares his experiences with Continuous Improvement go to his show notes page at www.leanleadershippodcast.com/006 Do you have a question that you would like answered by me or one of our guests?  Do you have feedback that you believe will help us improve the podcast for you and the rest of our audience?  You can leave a message for us using the speak pipe plugin we have on our website.  Go to www.leanleadershippodcast.com/feedback and leave us a message and we may use your question or comment in a future episode. Finally Lean Leadership Nation, I applaud you for taking the wheel and the driver’s seat for upgrading yourself and investing in yourself to become a better leader.  Growth is a journey not a destination and I sincerely thank you for allowing the podcast to help you find your way.  Good luck and remember, Progress over perfection!   Helpful Links The Lean CEO by Jacob Sto

Hello Lean Leadership Nation! This week’s podcast episode is slightly different from other episodes.  Last week I hosted a forum for Lean Leaders on Blab.IM .  Blab is a conversation platform that is new to the internet. Sam MacPherson and I hosted Jamie Flinchbaugh, Tracey Richardson, & Ernie Richardson for a conversation about the current state of Lean Leadership and what challenges it currently faces. We had a spirited conversation and I thought it went well for our first attempt on using a new technology. We were even able to take a few questions from our audience. Despite a few technical setbacks with Sam’s audio early on, overall it went well and we are holding another blab tomorrow September 18 at 12:00 eastern.  If you are interested you can join in on the conversation by clicking here If you are interested in watching the live video of the blab you can check it out here Learn more about The Summit on Lean Leadership *Hint* Remember to use promo code “podcast” to receive a 10% discount. Get a free audiobook from audible.com Here is a great article to learn more about Blab.IM