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ISG Imagine Your Future Podcast
41 minutes | May 3, 2021
Trends Shaping the Sourcing and Technology Industries
In this episode of the ISG Imagine Your Future® Podcast, host Steve Hall is joined by two veterans of the ISG Index™: Stanton Jones, Director and Principal Analyst at ISG Research, and Bret Breeding, Director and one of the original ISG Index™ creators. The latest ISG Index™ shows that the global technology and business services market has grown for the third straight quarter after the pandemic-induced dip in the second quarter of 2020. Global demand for such services has never been higher, with the first quarter of 2021 producing a record $17.1 billion of annual contract value (ACV) for the global combined market, up 11 percent. The ISG Index™ has been assessing and analyzing the state of the global IT services market for almost 19 years, over 74 consecutive quarters. The Index is considered the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence, and service provider performance. It covers both the traditional managed services sourcing market, as well as the fast-growing as-a-service market, measuring the significant impact cloud-based services are having on digital business transformation. Listen in to find out more about how disruptive technologies are transforming IT and business services markets. And if you would like to get a fuller picture of current market dynamics, view the 1Q21 Global ISG Index presentation slides, news release and infographics, please visit the ISG website www.isg-one.com
27 minutes | Mar 11, 2021
21: Meet the Hosts
In this episode, co-hosts Steve Hall and Karen Collyer tee up the remainder of this year’s Imagine Your Future podcast – an impressive lineup of thought-provoking conversations with heavyweight industry authors and leaders from across the world of digital. Get to know Steve and Karen as the voices behind the podcast, what excites them about the future of digital technology and how they bring their passions to bear in their work. Join them as they explore a wide range of subjects – from the latest thinking on diversity, equity and inclusion, to their own eclectic influences – with a few tips on how to manage the demands of a constantly changing world of work thrown in for good measure.
39 minutes | Feb 25, 2021
20: Transformation in Times of Crisis
Months before the COVID-19 pandemic rocked the world, CEO of Mphasis Nitin Rakesh began work on a book with co-author Jerry Wind that would become more relevant than even he believed. What was originally conceived as a book to help technology companies understand and counteract the disruption being caused by the proliferation of digital startups quickly gained new significance within the context of the global pandemic. Their book Transformation in Times of Crisis is based on the premise that adversity provides fertile ground for growth. It guides the reader through eight principles that will help them customize and implement a winning business strategy. Rakesh joins Steve Hall and Karen Collyer in this podcast episode to talk about his business background and how he came to write the book. Together they discuss all eight principles and debate if and how they can be prioritized. Listen in to hear the conversation and gain insight into how organizations can seize the opportunity to prepare themselves for the new future.
29 minutes | Jan 14, 2021
19: Digital on the Frontline
When Dr David Howie started his new role as Chief Commercial Officer at NHSX in February this year he didn’t expect it to be entirely dominated by COVID – then, a word only just entering our vocabulary. Yet the rest is history, as they say. NHSX is the technology enablement arm of the England’s National Health Service (NHS), which is driving the digital transformation of health and social care. NHSX is leading the largest digital health and social care transformation program in the world, with a national annual investment of over £1bn as well as significant local spend. Ten months on from that pivotal first day in the NHSX office, Dr Howie joins host, Steve Hall, on the Imagine Your Future podcast. Together they discuss the evolution of the UK’s COVID Track and Trace app as well as the role that NHSX will play in the future in helping improve support for vulnerable and isolated groups, such as those living in care settings. The use of digital technologies to improve patient and clinician experience has made huge advances in the NHS as a result of the pandemic. It marks an accelerated digital transformation in the NHS that Dr Howie believes would never have happened so rapidly without the need to respond to the pandemic. Listen in to our first Imagine your Future podcast episode of 2021 as Dr Howie describes his Digital career journey, first with the UK Home Office where he led the digital overhaul of the passport renewal process, followed by development of the app to support the settlement of EU citizens living in the UK in the run up to Brexit. Clearly no stranger to handling complexity in high-stress situations Dr Howie’s insights into digital transformation, gained from his recent UK public sector career, makes fascinating listening.
29 minutes | Nov 2, 2020
18: Open Talent and the Gig Economy
The ISG Imagine Your Future podcast is back after a short break with a new host, Steve Hall. In Steve’s first episode in the driver’s seat he welcomes back former IYF podcast host and colleague Barry Matthews to discuss the subject of open talent and the gig economy. Talent platforms, which allow enterprises to tap into global or distributed talent pools to resource, deliver or ideate solutions, are set to become one of the next big disruptors for business over the coming years. Companies are increasingly accessing skills such as graphic design, automation expertise and software development, to name but a few, through these global talent pools via secure digital platforms. Because of such platforms, the geographical location or even educational background of talent is less relevant than their experience, availability and enthusiasm to work. Contracts tend to be short term and results oriented and suit the increasing number of people operating as freelancers in the gig economy. For these workers, flexibility is the watch word that allows them to work when and where they like. Listen in as Hall and Matthews discuss how the global pandemic has fast-forwarded the development and uptake of these talent platforms and brought them into the mainstream. Matthews predicts that they will play a significant role in the global shift toward freelance work, which, he says, suits the millennial mindset. As a generation of young people very comfortable with the concept of “on demand,” millennials are willing to take responsibility for their personal and professional development, facilitated by talent platforms, on a scale not seen in previous generations. Join this fascinating discussion on how these open technology platforms are shaking up the structure and modus operandi of businesses, helping them leverage the very best talent across the globe.
53 minutes | Aug 23, 2020
17: The New Future of Work
Over the past six months, we’ve seen a dramatic shift in the way people work. For some, this may be temporary, but for others it marks the start of a new working era – one enabled by technology and innovation and driven by the need to approach work differently. Things that people might have previously considered impossible or impractical have become the norm – video calls, virtual events, collaboration platforms and freelance working are here to stay and are driving how we work and do business like never before. The daily commute and physical presence at the office may not quite be things of the past, but they are no longer the accepted norm. The shift to working from home has allowed workers to reassess work-life balance and presented them with new challenges around how to accommodate their work and personal lives in the same space. This month, host Barry Matthews talks to journalist, podcaster and campaigner for freelance workers’ rights Anna Codrea-Rado and Phil Scone, Director, Digital Strategy & Solutions at ISG as they discuss the implications of the past six months on the world of work. Tune in to hear their conversation about the new future of work – how working practices, organizational structure and corporate culture will be influenced, and their vision of the role technology will play in the new working world order.
50 minutes | Jul 30, 2020
16: Digital Automation Enablement – the Key to RPA Success
By now, most people are familiar with the benefits that can come with well-executed robotic process automation (RPA) implementation: increased accuracy improved productivity and hours given back to the business. But taking automation to the next level and scaling it across the business can be challenging. Many companies hit “the RPA wall.” Businesses are finding they need specialized help facilitating adoption, building resilience into their automation, and arming employees with the right tools to make the most of their RPA investment. A digital automation enablement platform helps them avoid the wall altogether because it facilitates RPA adoption across the enterprise and helps to accelerate the automation journey. In this month’s episode Chip Wagner, CEO of ISG Automation, and John Mone, CEO and Founder of digital automation enablement platform Neuralify, talk to host Barry Matthews about the need to focus on the “how” as well as the “what” of automation to ensure success. That is, educating, enabling and mobilizing citizen developers, reinforcing best practices and standardizing and simplifying the code review process to facilitate rapid RPA adoption and scaling. Listen in as they discuss Neuralify’s unique and market-leading approach to automation enablement.
43 minutes | Jun 9, 2020
15: Cybersecurity for the New Future
As employees quickly transitioned to virtual work and began accessing business systems and technology remotely on a scale never experienced before, cybersecurity also quickly moved to center stage. The speed with which businesses have had to adapt to the new way of working has meant that some corners have inevitably been cut, leaving many organizations vulnerable to security breaches and cyberattacks. Now more than ever, enterprises need to focus on risk management and resiliency to assure the security of their systems. Mathew Newfield, Chief Information Security Officer at Unisys, joins ISG host Barry Matthews for a fascinating discussion about the security challenges businesses face as they emerge from lockdown and adapt to a new way of working. Listen in as they explore the types of cyberattacks that are occurring, best practices to ensure businesses and individuals stay as safe as possible, and how to ensure enterprise security in the new future.
37 minutes | Apr 22, 2020
14: Healthcare at the Heart of the COVID-19 Crisis
The Healthcare industry is currently experiencing the highest levels of demand in modern times. At the same time, it is burdened with developing coping mechanisms, medicines and vaccines that will, in time, help protect us from subsequent outbreaks. There’s no doubt the industry will undergo radical transformation as a result of the pandemic. And hopefully the learnings it gains from the current experience will position the industry to better handle future health crises. This episode of the ISG Smartalks™ podcast takes a look at the Healthcare industry at the center of the COVID-19 global pandemic. ISG Partners Bob Krohn and Jamie Burke join host Barry Matthews to examine how Healthcare payors and providers are responding during these difficult times and what the industry will look like coming out the other side.
45 minutes | Mar 17, 2020
13: COVID-19 – Minimizing the Disruption
As the effort to slow the COVID-19 virus disrupts our lives, organizations are swiftly reacting to their governments’ calls to close offices and limit or ban social gatherings by asking their employees to work from home. What does this degree of disruption mean for businesses in the short, medium and long term? What measures can we put in place now to weather the storm and ensure we emerge in the best possible shape? Listen in to this special edition of the ISG Smartalks™ podcast as host, Barry Matthews, speaks to ISG Partners Bill Huber and David Lewis about the practical steps businesses can take to protect their revenues and manage costs during these uncertain times. Now more than ever organizations need a roadmap. Re-evaluating supply chains, business continuity plans and contracts are essential first steps as we respond to the current public health and economic crisis. Cloud solutions, as-a-service technology, automation and careful supplier management each will play an important role in allowing businesses to retrench and scale up again quickly when the worst is behind us. There’s no doubt many parts of business operations will be permanently impacted. An organization’s ability to survive and recover will depend on the actions its leaders take now. Human ingenuity is strong, and we believe innovative technologies and responsible work protocols will emerge from the ashes of the COVID-19 virus outbreak. Click here to read more about actions you can take right now to mitigate operational risk in the face of COVID-19. Join the webinar: COVID-19 – Top 5 Actions to Deploy Immediately
47 minutes | Feb 23, 2020
12: Ecosystems, Partners and Platforms
Sourcing has come a long way since the days of large-scale, single-supplier deals. Back in the ‘90s, it was the norm for companies to hand over the management of IT or other business processes to a single service provider, often for 10 or more years. Fast forward almost three decades, and the world has changed dramatically. During that time, we have seen the length of outsourced contracts pared down, often to less than three years. Suppliers and service providers are now referred to as “partners” with the implication that they have a stake in the success of their customers’ business. And enterprises engage with a vast number of third parties, each of whom is selected for a specific ability to address a particular need. This has resulted in a complex ecosystem of technologies and partners co-existing within an enterprise’s environment. Businesses are striving to maintain healthy ecosystems and avoid messy partner “divorces”, which are expensive and time-consuming. The challenge now is to adequately govern the many moving parts to drive continued business value and, at the same time, ensure operational agility, compliance and minimal risk. Of course, the key is to attentively manage performance, deliverables, obligations and compliance, and to communicate effectively. But the growing complexity within partner ecosystems makes effective governance increasingly difficult without the assistance of a comprehensive governance platform. Lois Coatney, Partner and President at ISG, joins Barry in the latest edition of the ISG Smartalks™ podcast to discuss the challenges surrounding the new sourcing paradigm of ecosystems, partners and platforms. Tune in to hear their conversation.
46 minutes | Jan 23, 2020
11. Digital Leaders - with Dan Hushon, CTO, DXC Technology
Digital technologies are transforming the way enterprises operate, so it should come as no surprise that the role of the digital leader also is undergoing great change. Barry speaks to Dan about what it takes to be a leader in the digital world, exploring how the modern technology executive needs to be fluent in both business and technology – or, as Dan describes it, be “double-deep.” Dan believes leadership is becoming a shared responsibility, as opposed to being something provided by only a few at the top of a hierarchy. This can be seen in the proliferation of new CXO roles - Chief Digital Officer, Chief Security Officer, Chief Technology officer, to name a few. As the traditional enterprise leadership structure is replaced by a more agile and collaborative team architecture, enterprises are reaping the benefits of the emergence of a new generation of entrepreneurial technology experts who are influenced by ideas from across teams and departments. Join Barry and Dan as they discuss these issues, along with the top five technology themes that Dan believes will transform the future of work.
42 minutes | Dec 17, 2019
10: Celebrating Technology in all its Guises
Join us for a look back on the themes and concepts covered in this year’s ISG Smartalks™ podcast series. Barry Matthews and his guests, Eleanor Winn and Bryn Barlow of ISG, reflect on where we’ve been and what we can take away. Over the course of the series, the podcast has covered diverse technology-related themes that have informed, entertained and inspired listeners. Discussions with guests have explored subjects from blockchain, sourcing, automation and artificial intelligence, to 5G networks, the future of work, service orchestration and the digitization of business, and drawn on the experience of experts from a variety of industries and backgrounds. Join Barry, Eleanor and Bryn on their journey through the episodes as they discuss the technologies that have had the biggest personal and professional influence, those that promised much but delivered little and those that they believe will have the greatest effect on business over the next 10 years, along with favorite technology gadgets and heroes.
47 minutes | Nov 20, 2019
9: Blockchain – Disrupter or Distracter?
When it comes to blockchain, the jury’s still out. Some believe it’s an example of technology that’s promised much and delivered little. Others think it will have a far-reaching impact on practically every aspect of our lives, much the same way the internet has. Barry gets together this week with two eminent blockchain thought-leaders, Alex Manders of ISG and Muneeb Shah of Wipro, for the latest episode of the ISG Smartalks™ podcast. Together they define blockchain for the uninitiated and explore how it underpins the existence of cryptocurrencies. According to Manders and Shah, blockchain technology has the potential to disrupt nearly every industry – from banking and financial services to energy and utilities, healthcare, pharmaceuticals and farming. They argue that its greatest sphere of influence to date has been on cross-industry supply chains in which the technology helps track and trace goods from their provenance to the point of sale in previously unimagined ways. The potential range of applications for blockchain is just starting to be understood. In the future, with the advent of interoperability between two or more blockchains, the technology is set to become a key enabler and transformation catalyst to industries and the global economy as a whole. Whether you’re new to the blockchain debate or have your own views on how the technology will influence our lives, tune in to hear Barry’s lively and enlightening discussion with two esteemed experts in this exciting field.
43 minutes | Oct 3, 2019
8: Expert Views from Automation’s Front Lines
In this episode of the ISG Smartalks™ podcast, we look back at ISG’s Automation Summit London (11-12 September). Barry Matthews catches up with four leading automation experts at the conference to find out their thoughts on the current state of technology and how they see automation impacting business over the next decade. Barry speaks with Professor Leslie Willcocks of the London School of Economics, who has co-authored 65 books on automation. Willcocks believes we’ll see exponential growth in artificial intelligence (AI) and robotic process automation (RPA) businesses, leading to mergers and consolidations in the sector. He dismisses the idea that RPA will merely patch up the old world of business tech and instead sees it as foundational for a new way of doing business, allowing enterprises that focus on technological convergence to separate themselves from their competitors. Next, Barry finds Craig Jones, Partner – Advisor Relations, of Wipro with whom he explores how RPA has become more strategic and transformative. Jones predicts we will see more businesses move to cognitive AI in the next ten years, believing it will lead to huge efficiencies, but only if businesses have the right data and the right structure in place. When Barry sits down with Sajesh Gopinath, General Manager, of UST Global they discuss how businesses are evolving in their relationships with automation – moving from proofs of concept to demanding clear results on what the technology can deliver. Gopinath believes those enterprises that have automated systems to orchestrate processes and information across the enterprise will become market leaders. Finally, Barry tracks down Serkan Ibrahim, Sales Director, of IPSoft who predicts a convergence of capabilities and vendors in the automation market over the next ten years. Despite some disappointment in RPA, Ibrahim still sees it as the best gateway to digital transformation – and believes we’re only just starting to see its true capabilities. Tune in to hear an honest conversation with four of the field’s experts about automation, cryptocurrencies and the power of change in the market today.
36 minutes | Sep 5, 2019
7: The Sourcing Industry – Past, Present and Future
The ISG Index™ has been assessing and analyzing the state of the global IT services market for the past 17 years, over 67 consecutive quarters. The Index is considered the authoritative source for marketplace intelligence related to outsourcing transaction structures and terms, industry adoption, geographic prevalence and service provider performance. It covers both the traditional, managed services sourcing market as well as the fast-growing as-a-service market. Stanton Jones, Director and Principal Analyst at ISG Research, has drawn a wealth of insight from the ISG Index™ during his time with the firm. In this episode of the ISG Smartalks™ podcast, he talks with Barry Matthews about the dramatic changes he’s observed in the sourcing industry over the past two decades. They discuss the profound changes to the typical size and length of outsourcing deals, but also how the fundamental business rationale and objectives of outsourcing have transformed during that time, resulting in significant changes to both the structure and focus of traditional and as-a-service providers. Tune in to hear this dynamic discussion about the past, present and future of the sourcing industry.
36 minutes | Aug 4, 2019
6: 5G and Network Sourcing
5G is just around the corner and many believe the next generation of networks will transform the world in unimaginable ways. From enabling live streaming to driverless cars, 5G will facilitate many technological innovations. Businesses prioritizing customer experience know that fast, reliable network performance can drive improved order fulfilment, payments and customer service. Getting the network “supply chain” right has never been more important because it provides the foundation for digital transformation. In this episode of the ISG Smarktalks™ podcast, Barry Matthews talks with ISG network experts Phil Hugus and Jon Harrod about what the 5G future holds for us. They discuss what it will mean for the network sourcing market – both for service providers and their customers – and the role 5G will play in transforming businesses. Of course, any new technology at the top of the CIO’s agenda and with implications this big also comes with a lot of hype. Tune in to hear the discussion.
34 minutes | Jul 3, 2019
5: Service Orchestration – What is it and Why is it Important?
Most businesses are by now some way down the road of digitization. Many are automating their services using a mix of the growing array of automation and cognitive technologies. Automating services inevitably means that human and digital workforces find themselves delivering different parts of the same business processes, or at the very least interfacing with each other. So, the challenge enterprises are increasingly facing is how to ensure oversight and visibility across processes and manage resources most effectively to ensure high levels of productivity. In this episode Barry Matthews talks to entrepreneur and business leader, Kit Cox, about service orchestration and how it is driving the digital transformation of many businesses. Service orchestration enables the rapid scaling of robotic process automation (RPA) and cognitive technologies in an open ecosystem and provides a platform for seamlessly managing human and digital workforces. The importance of service orchestration is set to increase as enterprises invest in more automation tools to enhance the capabilities and productivity of their human workers as well as the experience of their customers. Kit Cox is an entrepreneur and founder of service orchestration platform, Enate. He’s passionate about the benefits that intelligent automation can bring as bots and humans start to work side by side.
42 minutes | Jun 3, 2019
4: The Rise of Artificial Intelligence
Artificial Intelligence (AI) is arguably one of the most disruptive technologies of our time. In this episode of ISG Smartalks™ Barry Matthews is joined by Mark Kelly of AI Ireland to discuss how AI is set to transform our lives, both as workers and consumers. Although not new on the scene, AI is currently driving a revolution in business due to its ability to leverage big data, improved algorithms and the Cloud. AI technologies are benefitting a vast range of industries with contextualization and personalization of consumer offerings being just two of many ways in which businesses are taking advantage of the technology. But AI projects do not always have the desired business impact for a variety of reasons, including access to data, availability of the right talent and the commitment of senior leaders. Tune in to hear the discussion! Mark Kelly is the founder of AI Ireland, a non-profit organization with a mission to bring together players in the field of AI in order to forge and strengthen ties and to celebrate the development of AI for the greater good. Mark is also an AI podcaster and TedX speaker.
31 minutes | May 12, 2019
3: The Future of Work
Barry Matthews and Steve Hall explore the multiple ways in which technology is influencing what we do at work as well as how and where we work. Despite technologies such as PCs, mobiles, smartphones and networks having had a massive impact over the past few decades, most of us still operate in part analog and part digital world. Organizations must continue to adapt themselves using automation, collaboration tools and the latest thinking on optimal office environments to ensure they can make the most of their greatest asset - people. This is particularly true for millennials who have very different approaches to communication and working and who form a growing segment of the global workforce. Whether or not automation will lead to job losses or displacement, technology is empowering people to take greater control of their careers. Opportunities presented by flexible working models and the gig economy, not to mention the creation of new roles and jobs that we haven’t even dreamed of yet, are changing the shape of work as we know it.
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