Listen Now

Intro It’s no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today’s increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery—until now. Today's book delivers a proven system for building relentless innovation into your company’s DNA. Our guest, a Professor and former Dean of Executive Education at INSEAD explores the essential practices of many of the world’s most innovative organisations and demonstrates how you can leverage them in your own company. You’ll learn how to drive innovating in product design and creative use of technology―as well as business activities, such as business model redesign, customer service, distribution, finance, talent development, and sales. The big question on the mind of every business leader today is: What can I do to create extra value for my company and the customers we serve? This book provides everything you need to transform your organization into an innovating engine that continually produces new products and processes to generate enormous new value for you and for the customers you serve. It is a pleasure to welcome back the author of “Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA" Ben Bensaou, welcome to the show. In this episode, we get into the nuts and bolts of bringing innovation to life within an organisation. We talk about BASF and William Gore and Sons and creating the right environment for people to have time to innovate.

In episode 4, we focus on The Mystics in an episode called "The Age of Heretics Part 4: Pierre Wack and the Origins of Scenario Planning" with Art Kleiner This is part of a longer series based on the book The Age of Heretics with Art Kleiner.

Intro It’s no secret that continuous innovation is the key to seizing and maintaining the competitive edge in today’s increasingly challenging business environment. Unfortunately, the process for achieving this holy grail of business has been a mystery—until now. Today's book delivers a proven system for building relentless innovation into your company’s DNA. Our guest, a Professor and former Dean of Executive Education at INSEAD explores the essential practices of many of the world’s most innovative organizations and demonstrates how you can leverage them in your own company. You’ll learn how to drive innovating in product design and creative use of technology―as well as business activities, such as business model redesign, customer service, distribution, finance, talent development, and sales. The big question on the mind of every business leader today is: What can I do to create extra value for my company and the customers we serve? This book provides everything you need to transform your organization into an innovating engine that continually produces new products and processes to generate enormous new value for you and for the customers you serve. It is a pleasure to welcome the author of “Built to Innovate: Essential Practices to Wire Innovation into Your Company’s DNA" Ben Bensaou, welcome to the show. Timestamps of content: 3:08 Innovation v Innovating 6:12 Duality of business: Executing v Innovating 9:03  A company’s innovating engine is driven by three key processes of innovating: creation, integration, and reframing 13:10 The Buzzing Fridge of Innovation for Leaders 20:33 The Built To Innovate Framework 34:13 The Power of Thank You The Power of Thank You and Building a Culture of Innovating 40:59 Psychological Safe environments to bring your ideas 48:29 The Importance of a Supportive Board 54:05 Where to start in an organisation and filtering ideas

When postwar American business was a vast sea of gray flannel suits and tasteful ties, a few unorthodox individuals were not so quietly shifting the paradigm toward the breezier, Google-ier workplace of today. These change agents include a raft of idealistic social scientists as well as nonacademics. In this episode of the multi-part series, we highlight labor organizer Saul Alinsky, who pioneered the use of shareholder activism to open Kodak’s doors to more African Americans. Alinsky was the embodiment of the activist principle that behaving badly is sometimes necessary because, in the words of the civil-rights anthem, “The nice ways always fail.” If ever a neighborly company existed, that was Eastman Kodak. to those outside the company, particularly the black people of Rochester, the company was an object of seething resentment. It was the largest employer in Rochester, and it had never let them into the family. In 1964 twenty thousand black residents lived in Rochester, crowded into a few neighborhoods where landlords rented to them. Most of them had come up from the southern states in search of jobs; now they lived in tenements with twenty-four or twenty-eight families squeezed into houses designed for two. Enter Alinsky, whose organization, the Industrial Arts Foundation, had an unparalleled track record for teaching slum dwellers to improve their own neighborhood conditions, often beginning by winning over the neighborhood’s delinquent gangs. In principle, Kodak managers agreed that opportunities for blacks should be increased, but they didn’t see that this was Kodak’s responsibility. Let the blacks pull themselves up, as every other ethnic group in America had done, to the point where Kodak would want to hire them. Anyone who looked at both organizations could see that an impasse was inevitable. We also discuss shareholder activism, CSR, ESG, and corporate activism. We welcome back the author of, “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” More about Art: https://www.linkedin.com/in/artkleiner/

Whether you’re building your career or a business of your own, you have a big advantage: Nobody ever sees the rebel coming. The established players in any industry are always fat, sluggish, and content. You’re defiant, swift, and hungry. Because your ideas are daring (and probably defiant), you’ll blindside the competition. By the time they catch on, you’ve picked their pockets, stolen their best customers, and won the admiring press. As a rebel, you will meet resistance, but you look forward to it. Rebellion is an act of war. The established order always counterpunches and usually wears brass knuckles. Rare Breeds don’t get what they want by adapting to the conventional rules: instead, they use the traits often considered shortcomings as tools for creation and growth. Combining examples and practical tools, our guest identifies seven vices-turned-virtues—Rebellious, Audacious, Obsessed, Hot-Blooded, Weird, Hypnotic, Emotional—to help disruptors and trailblazers discover their inner Rare Breed and tap into them to realize their full potential in work and life. We welcome the author of Rare Breed: A Guide to Success for the Defiant, Dangerous, and Different, Sunny Bonnell More about Sunny: https://rarebreedleaders.com Check out this article for more thought provocation: https://www.fastcompany.com/90711751/traditional-leadership-is-dead-this-is-what-will-take-its-place

Part 2 in this wonderful series When postwar American business was a vast sea of gray flannel suits and tasteful ties, a few unorthodox individuals were not so quietly shifting the paradigm toward the breezier, Google-ier workplace of today. These change agents include a raft of idealistic social scientists as well as nonacademics, like labor organizer Saul Alinsky, who pioneered the use of shareholder activism to open Kodak’s doors to more African Americans. Alinsky, who was literally willing to smash dishes to get attention, was the embodiment of the activist principle that behaving badly is sometimes necessary because, in the words of the civil-rights anthem, “The nice ways always fail.” Today’s guest uses religious terms to title each of the chapters of his book— “Monastics,” “Pelagians,”“Mystics,” and so forth. At first that seems an odd choice for a study of modern corporations and other secular institutions. But he is insightful to do so. Like the heretic whose rejection of religious orthodoxy might send him to the pyre, our guest's organizational heretic “is someone who sees a truth that contradicts the conventional wisdom of the institution to which he or she belongs—and who remains loyal to both entities, to the institution and the new truth.” The person who is willing to make a great sacrifice to change an institution he or she loves is a hero as well as a heretic because, our guest writes, “the future of industrial society depends on our ability to transcend the destructive management of the past, and build a better kind of business.” We welcome the author of “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” and the earlier subtitle was Heroes, Outlaws, and the Forerunners of Corporate Change, Art Kleiner.

Whether you’re leading an organization through new realities, building (or rethinking) your career, forging new relationships, seeking peace, or simply not sure what to do next, you’ll gain tools and insights for how to think, learn, work, live, and lead better with a Flux Mindset. Flux shows you how to slow down responsibly, identify what really matters, make wise decisions, and let go of the rest. Flux challenges your assumptions and expectations in ways that enable you to lean into the future with hope rather than fear, and with clarity and confidence anchored in what makes you, you. We welcome the author of Flux, 8 Superpowers for Thriving in Constant Change, April Rinne More about April: https://aprilrinne.com

When postwar American business was a vast sea of grey flannel suits and tasteful ties, a few unorthodox individuals were not so quietly shifting the paradigm toward the breezier, Google-ier workplace of today. These change agents include a raft of idealistic social scientists as well as nonacademics, like labour organizer Saul Alinsky, who pioneered the use of shareholder activism to open Kodak’s doors to more African Americans. Alinsky, who was literally willing to smash dishes to get attention, was the embodiment of the activist principle that behaving badly is sometimes necessary because, in the words of the civil-rights anthem, “The nice ways always fail.” Today’s guest uses religious terms to title each of the chapters of his book— “Monastics,” “Pelagians,” Mystics,” and so forth. At first, that seems an odd choice for a study of modern corporations and other secular institutions. But he is insightful to do so. Like the heretic whose rejection of religious orthodoxy might send him to the pyre, our guest's organizational heretic “is someone who sees a truth that contradicts the conventional wisdom of the institution to which he or she belongs—and who remains loyal to both entities, to the institution and the new truth.” The person who is willing to make a great sacrifice to change an institution he or she loves is a hero as well as a heretic because, our guest writes, “the future of industrial society depends on our ability to transcend the destructive management of the past, and build a better kind of business.” We welcome the author of “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” and the earlier subtitle was Heroes, Outlaws, and the Forerunners of Corporate Change, Art Kleiner. More about Art here: https://wiseadvoc8.com

Because the fundamental unit of growth in any organization is the individual, our starting point for talking about growth is you. Some of the questions we will answer are: • Why, despite the desire to learn, can it be so difficult to start something new and stick with it? • What does it take to gain and maintain momentum? • Once we’ve made considerable progress, why do we sometimes tire of what we’re doing and even feel we can no longer do it? Why do we outgrow things so quickly? The more you understand about your deep longing to grow and how to grow yourself, the greater your capacity to grow your people, to grow your company. That’s smart growth. The S Curve of Learning is a map to look at your life: where you were, where you are, and where you want to go—a continuous pathway to achieving potential. When you can picture yourself moving along this growth curve, you can more easily plan a trajectory and plot your progress. You can get smart about your growth. We welcome friend of the Innovation Show and author of yet another fantastic book, Smart Growth: How to Grow Your People to Grow Your Company, Whitney Johnson. More about Whitney here: https://whitneyjohnson.com https://smartgrowthbook.com

Structural racism has impacted the lives of African Americans in the United States since before the country’s founding. Although the country has made some progress towards a more equal society, political developments in the 21st century have shown that deep divides remain.  To bridge our divides, our guest, a renowned political scientist calls for ‘radical empathy’ – moving beyond an understanding of others’ lives and pain to understand the origins of our biases. Deftly weaving together her own experiences with the political, she offers practical steps to call out racism and bring about radical social change. We welcome the author of, “Radical Empathy, Finding A Path to Bridging Racial Divides”, Terri Givens. More about Terri: https://www.terrigivens.com

"Your margin is my opportunity” –Jeff Bezos Amazon is the most extraordinary and important business story of our time. Facebook has more members and is our social network. Google sits right at the heart of the information tsunami. Apple has by far the prettiest toys. But starting 25 years ago as a tiny online bookstore, Amazon now stands astride the e-powered river of goods that flows through the many economies. It is a retailer, a marketplace, an electronic infrastructure, a publisher, an advertising channel, a distributor. It is increasingly the arbiter of retail, the pacesetter for employment, and private taxing authority, taking its bite of every transaction on its Marketplace. And Amazon is just getting started. Across all its business, Amazon is automating rapidly and leveraging the power of enormous and growing capabilities in AI and machine learning. The sheer range and pace of change are formidable. It’s an extraordinary story, and it raises plenty of questions: Where did Amazon come from? How did it grow so big so fast? What can we learn from history? Can we distil key lessons about objectives, strategy, tactics, and especially corporate culture? Where is Amazon going? What will it look like ten years from now? What should we – the collective we – do about it? Is Amazon a threat? Should we simply applaud? Are there characteristics to worry about? And if so, what should we do? Our guest today addresses these questions and many more. We welcome the author of Behemoth, Amazon Rising Power and Seduction in the Age of Amazon Robin Gaster

Innovation is how businesses stay ahead of the competition and adapt to market conditions that change in unpredictable and uncertain ways. In the first decade of the twenty-first century, high-end cuisine underwent a profound transformation. Once an industry that prioritized consistency and reliability, it turned into one where constant change was a competitive necessity. A top restaurant’s reputation and success have become so closely bound up with its ability to innovate that a new organizational form, the culinary research and development team, has emerged. The best of these R&D teams continually expand the frontiers of food—they invent a constant stream of new dishes, new cooking processes and methods, and even new ways of experiencing food. How do they achieve this nonstop novelty? And what can culinary research and development teach us about how organizations innovate? Our guest opens up the black box of elite culinary R&D to provide essential insights. Drawing on years of unprecedented access to the best and most influential culinary R&D teams in the world, he reveals how they exemplify what he calls the uncertainty mindset. Such a mindset intentionally incorporates uncertainty into organization design rather than simply trying to reduce risk. It changes how organizations hire, set goals, and motivate team members and leads organizations to work in highly unconventional ways. His book upends conventional wisdom about how to organize for innovation and offers practical insights for businesses trying to become innovative and adaptable. We welcome the author of, “The Uncertainty Mindset: Innovation Insights from the Frontiers of Food”, Vaughn Tan More about Vaughn https://uncertaintymindset.org www.productivediscomfort.org https://twitter.com/vaughn_tan

Our first face-to-face live episode with Greg Orme. Even before the pandemic, it seemed the world was spinning so fast it’s difficult to keep up. Arguably a lot of the technological disruption that was around in 2019 simply got accelerated – remote working, digitization, and AI to name just three.  Our guest today notes in his book: Two hundred and fifty years ago the Industrial Revolution replaced our arms and legs at work. The fourth Industrial Revolution is now replacing our brains.   He says The Machine Age is engulfing both organizations and people. This shift is challenging the very essence of what it means to be human. His book The Human Edge, how curiosity and creativity are your superpowers in the digital economy won Business Book of the year in 2020.   He explores the skills you need to survive and thrive in a world of smartphones and AI. He urges you to stop competing, and instead do things machines can’t. To become a more human, human. We welcome the author of “The Human Edge” Greg Orme. https://gregorme.org

Our guest today is an American psychologist who has carried out experiments on the theory of cognitive dissonance and invented the Jigsaw Classroom, a cooperative teaching technique that facilitates learning while reducing interethnic hostility and prejudice.  In his 1972 social psychology textbook, The Social Animal, he stated his First Law: "People who do crazy things are not necessarily crazy," thus asserting the importance of situational factors in bizarre behavior. He is the only person in the 120-year history of the American Psychological Association to have won all three of its major awards: for writing, for teaching, and for research.  In 2007 he received the William James Award for Lifetime Achievement from the Association for Psychological Science, in which he was cited as the scientist who "fundamentally changed the way we look at everyday life.”  A Review of General Psychology survey, published in 2002, ranked him as one of the most cited psychologists of the 20th century. He officially retired in 1994 but continues to teach and write. It is an immense honour to host him on today’s show to share his brilliant work. We welcome the author of The Social Animal, amongst a plethora of others,  Elliot Aronson, welcome to the show Jigsaw Classroom: https://www.jigsaw.org

What drives a sixty-four-year-old woman to hurl herself over Niagara Falls in a barrel? Why do we often create bigger risks than the risks we try to avoid? Why are corporate boards worried about risky personal behaviour by CEOs? Why are some nations quicker than others to recognise and manage risks like pandemics, technological change, and climate crisis? The answers define each person, organization, and society as distinctively as a fingerprint. Understanding the often-surprising origins of these risk fingerprints can open your eyes, inspire new habits, catalyze innovation and creativity, improve teamwork, and provide a beacon in a world that seems suddenly more uncertain than ever. How you see risk and what you do about it depend on your personality and experiences. How you make these cost-benefit calculations depend on your culture, your values, the people in the room, and even unexpected things like what you’ve eaten recently, the temperature, the music playing, or the fragrance in the air. Being alert to these often-unconscious influences will help you to seize opportunities and avoid danger. Today’s book is a clarion call for an entirely new conversation about our relationship with risk and uncertainty. Our guest examines why it’s so important to understand your risk fingerprint and how to make your risk relationship work better in business, life, and the world. She shares insights, practical tools, and proven strategies that will help you to understand what makes you who you are –and, in turn, to make better choices, both big and small. We welcome a friend of the Innovation Show and author of You Are What You Risk, Michele Wucker, welcome back to the show. More about Michele: https://www.wucker.com

To compete with today's increasing globalisation and rapidly evolving technologies, individuals and organisations must take their ability to learn to a much higher level. Today’s guest combines recent advances in neuroscience, psychology, behavioural economics, and education with key research on high-performance businesses to create an actionable blueprint for becoming a leading-edge learning organisation. Today’s book examines the process of learning from an individual and an organisational standpoint. From an individual perspective, the book discusses the cognitive, emotional, motivational, attitudinal, and behavioural factors that promote better learning. Organisationally, it focuses on the kinds of structures, culture, leadership, employee learning behaviours, and human resource policies that are necessary to create an environment that enables critical and innovative thinking, learning conversations, and collaboration. His work also provides strategies to mitigate the reality that humans can be reflexive, lazy thinkers who seek confirmation of what they believe to be true and affirmation of their self-image. Humility is the New Smart is his emotions book. Hyper-Learning is his behavioural and philosophy book. Learn or Die is his science book. It is always a pleasure to welcome a great friend of the Innovation show , Ed Hess. More about Ed: www.edhess.org

We have the real pleasure of exploring what it was like trying to innovate from within Kodak with none other than the Inventor of the Digital Camera - Steve Sasson. We discuss so many aspects of Innovation and the struggle to let go of a successful business model. In 1880, George Eastman invented and patented a dry-plate formula and a machine for preparing large numbers of plates. He also founded the Eastman Kodak Company in Rochester, New York. In 1884, he replaced glass photographic plates with a roll of film, believing in “the future of the film business.” Like many startups, Kodak faced severe challenges but soon became a household name. When selling cameras, Kodak used a razor-blade strategy: selling the cameras for a low cost, fuelling growth and profits from the film. With success came blind spots and little by little Kodak leadership paid less and less attention to hardware. This was the case despite Eastman’s original guiding principles: mass production at low-cost International distribution extensive advertising customer focus and growth through continuous research. Kodak did spend a lot on R&D but lacked an appetite to bring the findings of their R&D outputs to life and this would contribute to the downfall of an iconic brand. Don’t forget Kodak had remarkable engineers, amazing innovators, and even invented the digital camera. It is hard to imagine it today, a world without the smartphone, Instagram, a world where only one company dominated an industry, a world where it was a chore to capture a moment. This was the world in 1975, when a young 24-year-old engineer invented digital photography and built the first digital camera.

Part 2 leans more on the theories of disruptive innovation: What is Cramming? The Nypro case study The case study of RCA versus Sony Long-life learning The death of "4 in 40" and the growth of adult learning. We welcome back the author of “Disrupting Class, How Disruptive Innovation Will Change the Way the World Learns: Michael B Horn. More about Michael: https://michaelbhorn.com/

Part 2 coming week of 25th Oct 2021 A groundbreaking and timely prescription for education reform―from a leading expert in innovation and growth Recent studies in neuroscience reveal that the way we learn doesn’t always match up with the way we are taught. To stay competitive―academically, economically, and technologically―we need to rethink our understanding of intelligence and reevaluate our educational system. Disrupting Class offers a groundbreaking and timely prescription for education reform that incorporates customized learning, student-centric classrooms, and new technology. Featuring fascinating case studies, scientific findings, and unprecedented insights on how innovation must be managed, this book will open your eyes to new possibilities, unlock hidden potential, and get you to think differently about learning and education. We welcome the author of “Disrupting Class, How Disruptive Innovation Will Change the Way the World Learns: Michael B Horn. More about Michael here: https://michaelbhorn.com

Human beings are primates, and primates are political animals. Our brains, therefore, are designed not just to hunt and gather but also to help us get ahead socially, often via deception and self-deception. But while we may be self-interested schemers, we benefit by pretending otherwise. The less we know about our own ugly motives, the better - and thus, we don't like to talk, or even think, about the extent of our selfishness. This is "the elephant in the brain".  Such an introspective taboo makes it hard for us to think clearly about our nature and the explanations for our behaviour. The aim of this book, then, is to confront our hidden motives directly - to track down the darker, unexamined corners of our psyches and blast them with floodlights. Then, once everything is clearly visible, we can work to better understand ourselves: Why do we laugh? Why are artists sexy? Why do we brag about travel? You won't see yourself - or the world - the same after confronting the elephant in the brain. We welcome the author of a multitude of titles including the focus for today's episode: “The Elephant in the Brain: Hidden Motives in Everyday Life” Robin Hanson.