56 minutes | May 18, 2021

Nate Hurle Senior Director Enterprise Continuous Improvement

Nate Hurle is the Senior Director of Enterprise Continuous Improvement at Cleveland Clinic.

Nate has spent the last 12 years at the Cleveland Clinic leading a team that has progressed from individual accolades to system-wide enthusiasm for continuous improvement.

Nate has over 20 years of process improvement experience. He began his career at Eastman Kodak and lead improvement efforts across the organization including film sensitizing, film finishing, photo chemicals, and at customer sites including diagnostic imaging departments. His work took him around the world including an assignment at a plant in Xiamen, China. During his time with Kodak, he learned lean concepts and tools from Shingijitsu Consulting Group, who are masters in lean thinking.

While at the Cleveland Clinic the Continuous Improvement Team has had their progress chronicled by Jim Womack at the Lean Enterprise Institute, Mark Graban, the Association for Manufacturing Excellence, and Catalysis among others.

Nate has a BS in Industrial Engineering from the Rochester Institute of Technology in Rochester, New York, and here in Episode #118, Nate starts our show with a mindset for us to help others as a way to help ourselves. Nate shares how an industrial engineer can successfully transition from the Kodak Company and into the Cleveland Clinic; and his reflections on growing as a Quality Person. He gives great insights on what makes the Cleveland Clinic … well, the Cleveland Clinic.

Nate shares a dark place story that connects back with his intense drive to make things better. He provides pro tips on his approach to change management. He highlights how he uses everyday dialog to engage his teams. Nate introduces us to Thinking Rounds. He shares how he applied the principles of prioritizing to create a great Aha moment. We run through best practices for running pilot tests of change. Nate basically highlights all of healthcare as an opportunity for Quality People to support. And he shares why calculated risks are important to growth.

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