GBS5: Firing your sucky clients!
We can’t think of any business owner that we know, who hasn’t at some point faced difficult, 'sucky' clients! They can be demanding, low paying, devalue what you offer and just all round difficult to work with. That’s why we wanted to cover this subject on this week’s show - we’ve all had them, we’ll face them again in the future - but how can we deal with these difficult clients and when need be, how can we go about firing them?! During this episode we talk about what makes a difficult ‘sucky’ client. How you can spot the warning signs early on and how can you manage the relationship - to either make it better and improve it for everyone’s sake, or fire them completely and move on! Listen here Subscribe here Click here to Subscribe to the Gritty Business Show on iTunes (https://itunes.apple.com/gb/podcast/the-gritty-business-show/id975991464) and listen on your phone or tablet. To find out more about subscribing or to add the show to your Android or Windows devices, please click here (http://grittybusinessshow.com/subscribe-to-podcast/). In this episode, we covered: * How do we define a ‘sucky’ client and what’s the criteria? * Why a ‘sucky’ client is more than you just not liking them * Why defining what type of client relationship you want to have is key; strategic partner, supplier * Key issues for clients becoming a PITA (Pain in the Ar*e) client; * Not paying enough * Don’t value your time/effort/work/experience/expertise * Lack of trust * Get irritated when projects change because they are not clear * Don’t deliver what you need to complete / deliver the project * Slow communication * Just plain difficult (ie high Ass on asshole to awesome spectrum) * Some of the reasons we don’t fire clients when we want to; cash issues, confidence * What to do when money is an issue and you have lots of difficult clients - how do you break the cycle * Watch out for the early warning bells - trust your gut instinct. If they’re difficult at the start, then that’s a sign telling you something! * Managing ‘scope creep’ - the project management triangle * When to stick and when to go * Keeping the door open - this isn’t working on this project, we really want to want to work with you, but we’re not the right people at the moment * How to say ‘no’ Tips * Importance of clear contracting at the beginning - majority of issues arise when contracts aren’t clear / expectations aren’t set fr