22 minutes |
Oct 5, 2021
Call Centre Hold Music and IVR Recordings
28 minutes |
Aug 11, 2021
Contact Centre Mythbusting Part 2
29 minutes |
Jul 29, 2021
Call Centre Headsets
20 minutes |
Jun 17, 2021
5 Contact Centre Team Leader Myths Debunked
33 minutes |
May 17, 2021
Taking Aussie Businesses to the World
23 minutes |
Apr 26, 2021
Contact Centre Mythbusting Part 1
30 minutes |
Apr 9, 2021
Talking CX with Daniel Ord
30 minutes |
Apr 6, 2021
Interview with Marc Carriere
47 minutes |
Mar 8, 2021
Interview with Dr. Jason Price
40 minutes |
Feb 20, 2021
Interview with Maksim Lukascuk
40 minutes |
Feb 12, 2021
Interview with Julien Rio
48 minutes |
Feb 8, 2021
Interview with Amy Gibson
37 minutes |
Nov 23, 2020
Knowledge Management Podcast
39 minutes |
Nov 20, 2020
How to gain your CCXP
37 minutes |
Nov 9, 2020
Outsourcing through COVID and Beyond
30 minutes |
Feb 10, 2020
Quality Assurance Programs in the contact centre
25 minutes |
Dec 17, 2019
The right way to do gamification at work
33 minutes |
Dec 11, 2019
Contact Centre Recruitment in 2020
19 minutes |
Nov 13, 2019
Tips for new call centre managers
14 minutes |
Oct 27, 2019
Call Centre Outsourcing in 2019