Unlock the Key to Great Customer Conversations
In today's climate, companies have a unique opportunity to utilize digital channels to enhance customer conversations and deepen customer relationships. We recently sat down with Sam Rosendorf, senior manager of global enterprise solutions at LivePerson, to learn how organizations can use digital-first technologies like AI and messaging to better serve their customers. No more forcing consumers to wait on hold or navigate complex websites to get answers to questions or to buy products and services. Instead, consumers can get their inquiries resolved using natural language, on the same messaging apps they use to talk to friends and friends and family.