13 minutes | Feb 1st 2021

CX and COVID-19: A Healthcare Leader’s View

In part 1 of our series on the role customer experience plays in accelerating COVID-19 vaccine efforts, Ann Marie Muñana, a nursing and healthcare leader at Chamberlain University and member of the Chicago Department of Public Health’s Scientific COVID-19 Vaccine Work Group, shares strategies for earning the trust of vaccine skeptics, ideas for maximizing vaccine resources, and other insights.
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