48 minutes | Apr 27th 2020

S1. EP1 - Emotional Connection vs Convenience – what do today’s consumers really want?

We recognise that those companies that are creating emotion as part of their CX delivery are seeing material wins both in profit and competitive difference. So just what does emotional connection look like?

In S1. EP1, Amy Scott, Service Designer and Customer Experience Consultant joins Matt and Simon in the‘pod booth’ where they’ll be discussing 'Emotional Connection vs Convenience  –  what do today’s consumers really want?'

Connect with Amy Scott on LinkedIn.

Join the discussion on Twitter #TheCXChat @MattDDyer @SimonThorpe100