41 minutes |
Jun 30, 2021
CX eBook
33 minutes |
Sep 29, 2020
S2. EP10 - A paradigm shift is on the horizon for Contact Centres
37 minutes |
Sep 18, 2020
S2. EP9 - Has the pandemic changed the Contact Centre industry forever?
32 minutes |
Sep 7, 2020
S2. EP8 - How to make every leader in your company a CCO and how to drive growth with service excellence
38 minutes |
Sep 1, 2020
S2. EP7 - Is it possible to create a real ‘customer first’ culture?
38 minutes |
Aug 26, 2020
S2. EP6 - What impact does the ‘Halo Effect’ have on Customer Experience?
40 minutes |
Aug 18, 2020
S2. EP5 - CX Ambition – Turning your CX strategy from ambition to reality
35 minutes |
Aug 11, 2020
S2. EP4 - Walking in the shoes of your employees
35 minutes |
Aug 4, 2020
S2. EP3 - The Driving Force in Globalisation
36 minutes |
Jul 28, 2020
S2. EP2 - Proactive Experience Recovery
41 minutes |
Jul 21, 2020
S2. EP1 - Has everyone become a ‘tech savvy consumer’? How companies can contend with a new level of digital understanding
18 minutes |
Jul 3, 2020
Season 1 Wrap Up with Matt and Simon
42 minutes |
Jun 30, 2020
S1. E10 - How are CX leaders planning for the recession?
30 minutes |
Jun 22, 2020
S1. EP9 - Humanising Feedback – why the art of good storytelling could be the key to turning insight into action
38 minutes |
Jun 15, 2020
S1. EP8 - How a Service Design mindset can be used to build a customer contact centre that breaks all the rules
31 minutes |
Jun 8, 2020
S1. EP7 - Is your Learning and Development team your secret weapon when trying to level-up your Customer Experience?
23 minutes |
Jun 2, 2020
S1. EP6 - 70% of Transformations fail - How to buck the trend
33 minutes |
May 26, 2020
S1. EP5 - Meals for the NHS – a million pound charitable idea
33 minutes |
May 18, 2020
S1. EP4 - Agile Service in an unprecedented environment