23 minutes |
Oct 28, 2020
Learning from Churn and how CSMs can become better investigative journalists
34 minutes |
Jan 17, 2020
Why Win/Loss Analysis is Essential for Customer Success with Natasha Narayan (CEO, IcebergIQ)
37 minutes |
Dec 7, 2019
Onboarding Employees? Start with Customer Success. Featuring Jo Massie( VP OF CS, Slido)
39 minutes |
Nov 18, 2019
Driving Systematic Success with Peter Armaly (Sr. Director, CS Business Advisory Services, Oracle)
28 minutes |
Nov 11, 2019
The Power of Language in Customer Relationships with Yamini Rangan (CCO, Dropbox)
41 minutes |
Oct 22, 2019
How Oracle Leads their Customer Success team with Catherine Blackmore (GVP of CS, Oracle)
34 minutes |
Oct 15, 2019
Accountability-driven Success with Stefanie Caldwell (NarrativeScience) & Matt Davis (AlphaHQ)
31 minutes |
Oct 1, 2019
How To Create A Diverse Customer Success Team With Carine Roman
28 minutes |
Sep 23, 2019
Trends in Customer Success Team Culture with David Sakamoto (VP of Customer Success, GitLabs)
31 minutes |
Sep 23, 2019
How KeepTruckin Manages their CS program while adding a thousand customers a week with John Gleeson
33 minutes |
Sep 9, 2019
Efficiency and Effectiveness of the Customer Success Manager with Peter Armaly
37 minutes |
Apr 8, 2019
What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)
29 minutes |
Mar 31, 2019
How IBM Leads With Customer Success
42 minutes |
Mar 22, 2019
Unboxing The Role of Chief Customer Officer with Jon Herstein (CCO, Box)
22 minutes |
Feb 22, 2019
How to Create an Effective Journey Map for Your Customers with Jane Bossert (CSM, IBM)
23 minutes |
Jan 28, 2019
How Smartsheet Closes the Gap Between Product and Customer Success with Lada Gorlenko
21 minutes |
Jan 16, 2019
Enabling Your Customers To Achieve Their Desired Outcomes with Jessica Bobbitt
32 minutes |
Jan 9, 2019
How to Prevent Burnout as a Customer Success Manager with Rachel Jennings (CSM, Domo)
25 minutes |
Dec 30, 2018
How to Use Product Coaches to Increase Outcome Realization with Corey Pudhorodsky
25 minutes |
Dec 29, 2018
The One Thing Every Board Member Thinks About with Skip Glass