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The Customer Success Podcast
28 minutes | Apr 2, 2017
020 - Certified Partnerships To Drive Customer Success
22 minutes | Mar 26, 2017
019 - Unusual Strategic Alliances and Test Drives
17 minutes | Mar 20, 2017
018 - Customer Clubs, Tiers And Public Recognition
26 minutes | Mar 13, 2017
017 - The Sid Circle
24 minutes | Mar 5, 2017
016 - Customer Satisfaction Is NOT Customer Success
Where does customer success fit into your business and who's role is it?
22 minutes | Feb 26, 2017
015 - Building Tribes Of Potential Customers And Not Selling
We are all tired of being sold to, so how can we create a tribe of qualified potential customers who ask for our product?
24 minutes | Feb 19, 2017
014 - Why The Trash Is So Important To Your Customers
Big customer experience lessons we can learn from theme parks and theatres.
24 minutes | Feb 12, 2017
013 - Case Studies VS testimonials - Which is More Effective?
23 minutes | Feb 5, 2017
012 - How To Keep More Of The Money You Earn (And Reduce Buy...
25 minutes | Jan 29, 2017
011 - A Weird Way Of Using SWAT
Is the old SWAT analysis wasted on being exclusively used in marketing and business analysis? In this episode, Rob and Kennedy talk about how they use this system in Response Suite to strengthen their business.
25 minutes | Jan 22, 2017
010 - Personal Responsibility For Customer Success
Blameless cultures vs Responsibility Cultures in organisations is the subject of discussion this week. Tune in and have your say.
26 minutes | Jan 15, 2017
009 - Are Set Up Fees A Good Idea For Any Business?
Could you be charging a large up-front fee for your program or platform? Should you? That's what the guys discuss in this episode.
32 minutes | Jan 8, 2017
008 - What Is your Refund Process?
21 minutes | Jan 1, 2017
007 - Do Not Disturb! Changing The Standard
22 minutes | Dec 25, 2016
006 Celebrating Customer Successes
Ken and Rob talk about how they celebrate their customers' success - and the impact that has on their all important customers.
25 minutes | Dec 22, 2016
005 Starting Customer Conversations
How do you begin to talk to customers? Rob and Kennedy are talking about opening up dialogues with customers and the many ways this is useful to your business.
21 minutes | Dec 21, 2016
004 How To Wow Your Customers
Customers talk to their friends, and they'll recommend you if you 'wow' them. In this ep Kennedy and Rob discuss some brilliant 'wow' strategies from their businesses and others.
32 minutes | Dec 20, 2016
003 Building Customer Communities With Facebook Groups
What is 'becoming 3D' and how do you really deepen relationships with your customers?
21 minutes | Dec 19, 2016
002 Getting People To Engage With Your Content
They say you have to create content - but it's pointless creating it if no one engages. In this episode Kennedy and Rob talk about strategies for getting people to engage and see the value in the content you create.
27 minutes | Dec 18, 2016
001 How To Reduce And Understand Your Unsubscribes
Customers show their dissatisfaction by unsubscribing. Rob and Kennedy talk about strategies for reducing your unsubscribes.
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