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Crisis communicators are made, not born. In this episode, find out how the University of Maryland Global Campus educates students to be crisis communicators, and the lessons government and corporate executives can learn from the University’s approach to crisis communication training. This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Some crisis situations strike without notice, while others can be seen coming over the horizon. Chris Rosica is the author of The Power Of B2B Social Media. In this episode, he discusses how government agencies and companies can spot an oncoming crisis, how they can ensure they are monitoring for these early warning signs effectively—and the dangers they’ll face if they don’t. Quotes By proactively monitoring the conversation, listening to feedback, and addressing concerns in a timely and empathetic manner, organizations can prevent a snowball effect of negativity and demonstrate their commitment to their stakeholders." - Chris Rosica Proactive crisis monitoring is not just about protecting your organization's reputation, it's about taking responsibility for your stakeholders and being prepared to address their concerns before they evolve into a larger issue." - Edward Segal Swift action and transparent communication are key to minimizing crisis impact and safeguarding organizational reputation." - Chris Rosica Featured Guest Chris Rosica President of Rosica Communications https://www.linkedin.com/in/chrisrosica /https://www.linkedin.com/company/rosica-communications/ Chapters 00:00 Introduction 03:05 Detecting Negative Social Media Presence: Tips 06:01 Preventing negativity and managing your reputation 10:04 Monitoring Industry Trends: Key Phrases and AI 12:30 Effective Monitoring: Combining Tools for Accurate Insights 14:33 Mastering Crisis Management: A Top-Down Approach 17:30 Swift Brand Response: Saving Lives in Crisis" 20:55 The Importance of Attention to Detail in Crisis Communications 24:10 Why unified social listening is crucial in organizations 25:49 The Power of Proactivity: Mitigating Risks through Early Crisis Detection 27:11 Comprehensive Monitoring Protocol for Crisis Response Teams 28:22 Outro This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

John is the Vice President of Workplace Strategy at the National Safety Council. In this capacity, he leads vision and strategic direction for the NSC Workplace Practice, including for thought leadership programs and offerings including the Campbell Institute, Work to Zero, SAFER, the MSD Solutions Lab, NSC Networks, and the Council’s deep array of training, survey, and consultative services. John also leads a variety of other research and impact initiatives around emerging topics and issues of interest to safety & health leaders, including Diversity, Equity & Inclusion, ESG & sustainability, and more. Since joining the National Safety Council in 2007, John has launched and led numerous high-impact programs and research initiatives and serves as a frequent speaker at conferences in North America, Europe and Asia on topics including the future of work, emerging trends in EHS&S, management systems, leadership, and leading indicators. Prior to joining the Council, John held quality management, project management, and coalition-building positions in the communication and educational fields. Quotes Organizations should consider even a single serious incident as a crisis and thoroughly examine it, or they may be at risk of facing another crisis. - John About our Guest John Dony Vice President, Workplace Strategy at National Safety Council http://linkedin.com/in/john-dony-67599a48 Chapters 00:00 Introduction 00:54 The National Safety Council 01:39 Effects of hazardous and dangerous conditions 03:58 The Triangle Shirtwaist Factory Incident 05:54 The existing dangers and hazards today 08:39 Recent trends concerning deaths and injuries 11:51 Problems of getting recent data for dangers and hazards 14:21 The dangers and risk in the workplace from 15 or 20 years ago 16:38 Strategizing to prevent future crisis20:07 Top organizations that prevent workplace injuries and fatalities. 22:18 OSHA and Dept of Labor work proactively to prevent injuries and deaths. 23:57 Advice to organizations to prevent injuries and deaths 25:40 Organizations should account for this type of crisis in their crisis management plans. 27:14 Recommended models and templates to mitigate workplace injuries and deaths 28:55 Practicing certain scenarios to test the crisis plan 30:35 Final takeaways from our guest 31:52 Conclusion Links and Resources https://injuryfacts.nsc.org/work/work-overview/work-safety-introduction/ https://injuryfacts.nsc.org/work/work-overview/work-related-fatality-trends/ Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

A lot can be at stake for organizations that react too slowly—or too quickly—when addressing a crisis. Rick Alcantara, a crisis communication, explains why the speed at which companies and agencies respond to a crisis can help or hamper efforts to resolve the situation. Quotes Action involves ensuring that those who are responsible are held accountable, while also implementing preventative measures to avoid similar incidents from reoccurring in the future. - RickStudying crisis response strategies in various industries and professions can help companies and organizations identify effective practices. - Rick it's important to consider potential risks, plan for an appropriate response, and ensure that you are adequately prepared - Rick Featured Guest Rick Alcantara President Rick Alcantara Consulting https://www.linkedin.com/in/rickalcantara/ Chapters 00:00 Introduction 03:03 The Significance of Prompt Crisis Response 05:10 Maximizing the Benefits of Prompt Crisis Response 06:29 Crisis Response Team Planning and Execution Discussed 07:54 Comparing Effective & Ineffective Crisis Management Responses 08:49 Steps to Ensure Timely Response to Emergencies 11:33 Government vs. Private Sector Crisis Response Analysis 14:31 Preparing for Social Media Crises in the Digital Age 15:26 Crisis Circumstances and Response Time 18:45 Examining the NFL's Emergency Response Plan 20:46 NFL's Delay in responding to crisis 23:55 Takeaways from Eric Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

When and how should organizations appoint and test their crisis response teams? Eric McNulty is the associate director of Harvard University’s National Preparedness Leadership Initiative. In this episode, he discusses the best time to appoint crisis management response teams, who should be appointed and why, and how to ensure the teams will work well together. Quotes It's crucial to invest in a well-trained team that understands its role to effectively manage the serious consequences of a crisis. - Eric The team's culture and how well they work together should never be underestimated, as it impacts their ability to handle challenges and find solutions effectively. - Eric Featured Guest Eric McNulty Associate Director of Harvard University’s National Preparedness Leadership Initiative https://www.linkedin.com/in/emcnulty Chapters 00:00 Introduction 00:55 Importance of a crisis response team 01:24 Duties and responsibilities of crisis response team 02:08 Having a robust large crisis response team 02:40 Best time to make appointments 03:41 Worse situations in the absence of a crisis response team 04:30 Guidelines when appointing members of a crisis response team 05:24 The responsible for making appointments 06:51 Importance of demographics and diversity 07:35 Specific skills for a team member have 08:35 The recommended size of the team 09:19 The best person to lead a team 10:35 Application in the federal government and private sectors 11:33 Testing the crisis response team in a scenario 14:35 Imagining every worst case scenario 16:51 Procedure on replacing a member 18:21 Example of testing a crisis response team 20:20 Testing the crisis management plan 21:54 Takeaways from Eric Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

How you communicate information about a crisis is just as important as what you say about the situation. Karen Friedman, a business communications coach, shares her advice and recommendations for making remote and in-person presentations about a government or corporate crisis. Quotes "If you're trying to write for the masses, you may not have that personal touch. But if you're speaking to one person or writing for one person, it becomes more conversational, warmer, and more personal." - Karen Friedman "In order to keep the audience's attention, it's important to pause, breathe, and speak at a moderate pace. This is particularly crucial in virtual situations, where people tend to talk over each other." - Karen Friedman Featured Guest Karen Friedman Business Communication Coach Profile: https://www.linkedin.com/in/karenfriedmanenterprises/ Chapters 00:00 Introduction 00:21 Communicating Challenging News and Essential Information 02:29 Distinguishing Between In-Person and Virtual Body Language 08:01 Effective Approaches to Handling Interviews with Reporters and Activists 12:18 Best Practices for Communicating a Message Remotely 14:21 Presenting Virtually: Strategies for a Professional Appearance 17:05 Principles for Effective Communication in Virtual Environments 18:41 Effective Strategies for Public Speaking and Presentation Preparation 20:31 Achieving Self-Teleprompter Proficiency and Improving On-Camera Performance 24:11 Final takeaways from Karen Friedman 29:01 Outro Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

How well did government agencies and the private sector respond to recent disruptions to supply chains? How should government and business leaders be proactive when protecting their supply chains from another crisis? Brian Alster is the general manager of the North America Finance & Risk and Enterprise Platform businesses at Dun & Bradstreet. In this “Crisis Ahead” episode, he shares his insights, perspectives, and recommendations about urgent supply-chain-related issues. Quotes "Anticipating future events in advance enables faster reaction and finding new suppliers or nearshoring options to mitigate the risks." - Brian “Continuous monitoring helps to identify if the key suppliers could pose a risk due to environmental or macroeconomic factors.” - Brian Featured Guest Brian Alster General Manager, Finance & Risk Solutions - Dun & Bradstree thttps://www.linkedin.com/in/brian-alster-6908284 https://www.dnb.com Chapters 00:00 Introduction 00:53 Threat to supply chains 01:54 Effect of Ukraine-Russia ward on supply chain 02:37 Gov’t and private sector’s response 03:32 Challenges and lessons 06:00 Gov’t and business’ proactive response 08:34 How company size is a factor 13:21 How Dun and Bradstreet prepare its clients 14:57 Explaining ESG programs 16:07 Potential risks to supply chains 18:00 Disruption trends in the supply chains 19:24 Forecasting crisis in the supply chain 20:28 Readiness for another supply chain crisis 22:45 Takeaways from Brian Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Faced with a crisis, are you prepared? Ed Barks, a communications strategy consultant and president of Barks Communications, provides valuable insights to help organizations be ready for the unexpected. His message: utilize media training proactively as part of an ongoing process rather than viewing it as just a one-time deal. Proper media training is essential during times of turmoil. With this system in place, you can successfully verbalize their message while internalizing what needs to be said - setting yourselves up for success when disaster strikes! Quotes "If you don't have that kind of professional development, and ongoing routine, then you're going to fall behind the competition. So find a way to do that." - Ed "Have an understanding of who you're talking to, and what their readership or listenership or viewership is like, and go from there and tailor your message accordingly." -Ed "If you're in a larger organization and you do not have former reporters in your media relations office, get some now, get them today because they can translate reporteries and reporter language and reporter perspectives to your spokespeople." -Ed Featured Guest Ed Barks President of Barks Communications https://www.linkedin.com/in/edbarks/ https://barkscomm.com/ Chapters 00:00 Introduction 02:25 Professional Exchange with Reporter During Crisis 06:03 How to Prepare Spokespeople for Crisis Situations 07:59 Media Relations: Off the Record, On Background, Questions to Reporters 13:25 Importance of Nonverbal Signals in Crisis Communication 15:35 The Benefits of Having Former Journalists on Your Communications Team 19:20 The Impact of Zoom and Other Video Platforms on Media Relations and Communication Efforts 19:54 Dangers in Postponing Professional Development Programs 22:36 Final Takeaways from Ed Barks 24:34 Outro Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

When disaster strikes, can small businesses count on the federal government for the resources they need to recover? Isabella Guzman is the administrator of the Small Business Administration. She discusses the agency’s recent reorganization and how it will improve the help it provides to companies after a flood, hurricane, tornado, or other disaster. Quotes We must be highly responsive and provide simple products to support disaster survivors. This includes helping them rebuild, collect necessary data, setting up local responses, and providing technical assistance. - Isabella The SBA's expansion during the pandemic helped millions of small businesses through programs like the Paycheck Protection Program, and now they want to use this momentum to raise awareness about the resources available to support small businesses. - Isabella Featured Guest Isabella Guzman SBA Administrato rhttps://www.linkedin.com/in/isabelcguzman https://proxy.www.sba.gov Chapters 00:00 Introduction 01:02 SBA’s reorganization for disaster recovery and resilience 03:00 Two phases of reorganization 04:31 SBA's commitment to disaster recovery 05:58 SBA’s network of support 08:08 SBA's disaster response and recovery efforts 10:36 Transforming SBA services for resilience 11:44 Different types of disasters that SBA responded 13:03 Lessons learned throughout the years 15:58 Post-analysis for every disasters and crisis 18:16 pre-crisis preparation of SBA 19:11 SBA and FEMA coordination during a crisis 20:08 Best practices for businesses before a crisis 21:58 The budget allocation of the govt for the SBA 24:06 Small business loans and opportunities for growth 26:20 The challenges ahead for SBA 27:37 Final takeaways Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

How is the Biden administration managing the crisis at the southern border? What more can or should be done? Is there a role for the business community in addressing this worsening situation? In this episode, Jeh Johnson, former Secretary of the Department of Homeland Security, shares his insights and observations in a candid conversation about the continuing immigration crisis. Quotes "If the economy in the source country improves levels of illegal migration from that source country go down." - Jeh Johnson "We need comprehensive immigration reform to solve these problems. The problem of our southern border is a solvable problem." - Jeh Johnson Featured Guest Jeh Johnson Former Secretary of the Department of Homeland Security Profile: https://www.dhs.gov/medialibrary/assets/images/26178 Chapters 00:00 Introduction 00:57 Biden’s action on the border crisis 04:09 Reviving the old immigration policy 06:17 Tools we used for the crisis 08:13 Lessons learned from the past years 11:38 Roles of gov’t agencies on border crisis 13:54 Roles of business leaders on the crisis 15:41 How to measure success on addressing the crisis 18:35 Helping the southern communities on addressing the crisis 20:03 Importance of visuals in conveying the border crisis 25:04 Final takeaways from Jeh Johnson 26:09 Outro Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Every industry is facing some level of cyber risk. Kate Kuehn, Chief Trust Officer at Aon, shares her advice and insights on how those in the private and government sectors can determine their readiness for a cyber crisis and prepare for and keep up with the latest threats. Quotes In order to protect your business, you should have mandatory minimum security solutions which are important for good cyber hygiene and maturity. It's like "pay to play" and sets a responsible baseline for protection. - Kate Maintaining good cyber hygiene and security can provide organizations with the confidence to be more creative, and innovative, and embrace new opportunities like the metaverse. Despite the risks, the benefits outweigh them. - Kate Featured Guest Kate Kuehn Chief Trust Officer at Aon https://www.linkedin.com/in/katekuehnhttps://www.aon.com Chapters 00:00 Introduction 01:02 The status of the cyber climate 03:44 Private and Gov’t cyber crisis preparedness 06:05 Importance of Cyber Maturity 08:40 Better understanding of cyber risks 11:10 Evolving role of Chief Information Security Officers 14:41 Keeping up and responding to the latest threats 16:17 Importance of Cyber risk insurance 19:12 Best practices to be prepared for cyber attacks 20:54 Key takeaways from Kate 22:17 Conclusion Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Bob Ackley is a nationally known gas safety expert and president of Gas Safety Inc. In this episode, he discusses the natural gas leaks and explosions that can create a crisis for companies and communities. Quotes It’s better to Ask the gas company for safety checks to ensure the safety of gas pipes, and if they don't provide satisfactory answers, contact the Department of Public Utilities. - Bob Gas companies have a duty to educate their customers on gas leak recognition and response. Natural gas is odorless, but companies add a rotten egg smell. Signs of gas leaks include dead vegetation, unusual noise, white cloud or mist, and bubbles in standing water. If you notice any of these signs, call the gas company immediately. - Bob "Public education is key in preventing natural gas leak crisis. We must be vigilant and report gas leaks immediately to avoid serious consequences." - Bob Featured Guest Bob Ackley Gas Safety Expert & President of Gas Safety Inc http://gassafetyusa.com Chapters 00:00 Introduction 01:00 Natural Gas leak Crisis 03:54 Gov’t role in gas line safety 04:53 Role of Gas companies in safety 06:20 Legislation for Gas Safety Compliance 08:20 Gov’t and Gas companies' safety measures 10:22 Safety steps for homeowners 11:24 Effects of gas leaks on nearby vegetation 12:23 Signs that there is a gas leak 13:42 Safety steps and precautions for gas leaks 15:47 Database for gas lines information 17:15 Paying pipelines replacement 18:50 The health risks of gas leaks 20:30 Importance of educating the public 22:00 Links and resources Produced by Heartcast Media www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

New technology can often come with dangers, downsides, and disadvantages. Take deepfakes, for example. The manipulated videos make it appear that someone is saying something they never said. This form of disinformation has the potential to create a crisis for individuals, companies, organizations, and governments.Cybersecurity attorney Matthew F. Ferraro takes a deep dive into this growing threat. Quotes "Deepfake risk is like cybersecurity risk. They need to tabletop and think about how they'll respond, just like any other crisis." - MattGovernment and private sectors should be proactive and get the word out about deepfakes and some advice about how to recognize them - Matt Featured Guest Matthew F. FerraroCounsel at WilmerHale, National Security, Cyber Security, and Crisis Management Attorneyhttps://www.linkedin.com/in/matthew-f-ferraro-9241088a Chapters 00:00 Introduction 01:34 How deepfakes started 02:54 How deepfakes are used 05:23 Possible harm caused by deepfakes 07:47 Security measures regarding deepfakes 09:23 Government actions regarding deepfakes 15:28 Crisis management regarding deepfakes 17:31 Effective response when to deepfakes attacks 20:16 Deepfakes technology in the coming years 21:45 Conclusion Produced by Heartcast Mediawww.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Social media platforms can be mixed blessings for government agencies and the private sector. While Facebook, Twitter, LinkedIn, and other sites can be used to reach target audiences quickly in a crisis, the messages and misinformation people post on the platforms can create a crisis for organizations. In this episode, Shannon Tucker, vice president of NextPR, shares her advice on how to communicate when a social media-related crisis strikes. Quotes If the comments are racist or derogatory in nature, I would say leave them and determine if it's a best practice for you to respond or to ignore. - Shannon TuckerSmart social media management won't please everyone. It's better to stand for something and attract loyal customers, even if some people want you to stay in your lane. - Shannon TuckerQuickly, assertively, and say something substantial if you're going to get involved with a certain crisis . - Shannon TuckerI want to really double down on the importance of having a crisis communications plan with a social media strategy. - Shannon Tucker Featured Guest Shannon TuckerVice President, Next PRhttps://www.nextpr.com https://www.linkedin.com/in/shannon-tucker-42756a31https://www.instagram.com/nextpr/ Chapters 00:00 Introduction01:00 Shannon’s experience in social media related crisis 01:48 social media platforms create crisis 03:53 How quickly should companies respond on a social media crisis 04:20 Different approaches of gov’t and private sectors on social media crisis 05:40 Humor as an approach to social media crisis 07:14 Social media crisis management planning 09:18 Risks and warnings of social media platforms10:35 Incorporating social media crisis into their crisis plan 13:04 Considerations for responding to crisis and Issues 14:12 Managing social medias 15:52 Good and bad Social Media crisis responses 19:55 Security threats from social media 20:25 The Importance of Glassdoor in social media management 23:07 Final takeaways Produced by Heartcast Media www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Just because a company or government agency did not have a crisis today, there’s no guarantee they won’t have a crisis tomorrow. Paul Washington is the executive director of The Conference Board’s Environmental, Social & Governance Center. In this episode, he discusses the challenges, issues, and obstacles organizations can face when confronted by a crisis. Quotes Crisis management is part of the broader picture of organizational resilience. - Paul Business continuity planning is essential to continue operation during a crisis. - Paul One of the biggest challenges that we're facing and we've all been experiencing lately are that crises are occurring simultaneously. They are interconnected.- Paul Featured Guest in this episode Paul Washington Executive Director, The Conference Board’s Environmental, Social, & Governance Center Linkedin: https://www.linkedin.com/in/pfwashington Chapters 00:00 Introduction 01:03 Paul’s background 01:40 CEO’s preparedness gap in Crisis management 04:01 Type of crisis on the report 04:46 Companies vs Federal agency in handling crisis 06:22 Handling internal crisis 07:28 Lessons from private and government sectors 09:14 Steps on doing post-crisis investigation 12:25 FEMA’s crisis management 14:23 Challenges of private and federal agencies during crisis 16:23 Preparedness of companies in America 18:29 Importance of simulation and drills 19:51 Mitigating the risk of crisis 21:27 New crisis that will emerge in the future 23:20 Final takeaways from the guest 24:00 Outro Produced by Heartcast Media www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

How well are the Biden administration and corporate America communicating about the worsening climate crisis? And what could they learn from each other? Stacy Rosenberg is an associate teaching professor at Carnegie Mellon University’s Heinz College, where she teaches graduate-level courses on writing for public policy and strategic presentation skills. In this episode, Rosenberg shares her insights and observations about the strategies the federal government and the private sector are using to discuss climate change and the most effective tactics and techniques they could employ. Quotes Using terms like global warming and climate change are outdated and politicized, businesses and government officials should focus on communicating the economic and health benefits of climate initiatives. - Stacy They must consider how to communicate the impact of climate change on daily life instead of just focusing on glacial melt which is difficult for people to relate to. - Stacy Featured Guest in this episode Stacy Rosenberg Associate Teaching Professor, Carnegie Mellon University's Heinz CollegeProfile: https://www.heinz.cmu.edu/faculty-research/profiles/rosenberg-stacy Linkedin: https://www.linkedin.com/in/stacyrosenberg Chapters 00:00 Introduction 00:58 Stacy’s expertise on Climate Crisis Communications 01:40 Biden Administration's Climate Crisis Communication Efforts 03:33 EPA's Missed Deadlines in Addressing Climate Crisis and its consequences 05:33 Private sectors’ action on addressing climate crisis 07:37 The challenges of Communicating Climate Change 13:03 Best practices and recommendations on climate crisis communications 18:20 Overcoming difficulties and things to keep in mind about climate crisis communication 23:20 Conclusion Produced by Heartcast Media www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

What can government and corporate executives who want to prepare for a crisis learn from how the Federal Emergency Management Agency does its job? The people at FEMA may have more experience responding to various crises than others in the government and private sectors. The list of disasters they’ve dealt with includes floods, landslides, winter storms, hurricanes, tornadoes, and earthquakes. Aaron Levy is the director of FEMA’s Individual and Community Preparedness Division. In this episode, Levy shares his insights on how the agency trains, prepares for, and responds to a crisis and the lessons you can learn from its experience. Quotes The National Incident Management System (NIMS) and the Incident Command System (ICS) provide a standardize communication and collaboration during emergencies. - Aaron "Former administrator was very fond of saying the best disasters are federally supported, state managed and locally led." - Aaron Featured Guest in this episode Aaron Levy Division Director, Individual and Community Preparedness Linkedin: https://www.linkedin.com/in/aaron-levy-81b9397 Follow FEMA online, on Twitter @fema or @femaespanol, on FEMA's Facebook page or Espanol page and at FEMA's YouTube account. Also, follow FEMA Administrator Deanne Criswell's activities @fema_deanne For preparedness information follow the Ready Campaign on Twitter at @ready.gov, on Instagram @ready.gov or on the Ready Facebook page. Chapters 00:00 Introduction 01:13 FEMA’s preparedness on disaster situation 04:06 FEMA's Urban Search and Rescue Capabilities in Action 07:43 FEMA's National Exercise Program: Continuous Improvement 10:49 National Incident Management System 12:36 Empowering Local Communities for Disaster Preparation. 14:41 Practical steps for private sectors for disaster preparation 19:24 "Key takeaways for disaster preparedness" 21:43 Links and Resources 22:23 Outro Produced by Heartcast Media http://www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

Army Major Stephen Von Jett, a public affairs instructor at the Pentagon’s Defense Information School, discusses what federal agencies and corporate executives can learn from how military officers are trained to communicate with the public about crisis situations. Quotes In a crisis of public trust, you have to stop the bleeding. And once you do that, you can start building back. - Major Von Jett Crisis response needs to be done when the skies are clear and the waters are calm. It starts early with establishing a crisis action plan and a release authority matrix for public information. - Major Von Jett Featured Guest in this episodeMajor Stephen Von Jett Public Affairs and Strategic Communications Linkedin: https://www.linkedin.com/in/stephen-von-jett-95b93050 The Pavilion Dinfos Online Learning Website: https://pavilion.dinfos.edu/ Chapters 00:00 Introduction 00:53 Purpose and activities of the school 01:41 Crisis Communication Training 03:44 Application of the Training 05:26 The role of media training play 08:04 Crisis communication of Military, Government, and Industry 10:36 Some Crisis situations 13:12 How Pavilion works 15:44 Pavilion simulations and exercises 16:49 Pavilion training resources 18:10 Things to learn from defense information 20:12 Being a well-equipped crisis communicators 21:53 Takeaways from Major Von Jett 22:54 Outro Produced by Heartcast Media www.heartcastmedia.com This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

A lot can be riding on how corporate executives communicate about a business crisis. Edward Segal, a crisis management expert and consultant, shares the best practices for communicating with the public strategically, effectively, and efficiently. This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement

People can have short attention spans and memories. Crisis management expert Edward Segal shares three ways to help tell your side of the story about a crisis so that people will pay attention to what you say and are more likely to remember it. This show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/5602540/advertisement