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Lets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago.    We also introduce a new game to the show, "what's in the box" to see the box, borrowed from Scott's daughter- check out ServiStarConsulting.com   We mentioned the upcoming webinar on Virtual Selling- it's free and you can register here    And finally we played a 2 minute clip from the online computer based training : Missional Leadership. As a thank you to our audience we are giving every listener 30 days access to all 5 modules of this ServiStar Training. Simply email Scott@ServiStarConsulting.com and Scott will connect you to the free access.

Mike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening.    This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299   It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (limited to 25 and almost full) https://www.servistarconsulting.com/Our-Solutions/#12300   To contact the podcast or to be on the podcast - contact us here https://www.servistarconsulting.com/#Contact-Us Thanks for listening to this episode of Season 3 of the Credit Union Leadership Podcast Subscribe and Share this Podcast with your credit union peers. Podbean: https://servistarconsulting.podbean.com/ iTunes Podcast (iOS) app: https://itunes.apple.com/us/podcast/credit-union-leadership-podcast/id1201983358 Stitcher (Android) app: http://www.stitcher.com/podcast/harrington-interactive-media/the-credit-union-leadership-podcast

In this episode, Mike Neill talks about managing in the “messy middle."   Anyone that tells you they can give you a list of three things that will solve every performance problem and employee issue is not being truthful. The tactics and principles that ServiStar Consulting teach are research-based and have been proven to work over the years, but, they work in only about 90% of situations that we find ourselves in. The full truth is that we will all find ourselves in situations for which there are no flow charts or bullet point-solutions designed. You then find yourself in what Mike Neill calls the "messy middle." Learn how to identify your personal core values and guiding principles, which will lead you to a solution that is consistent, emotionally intelligent, and maintains relationships.    Visit us at www.ServiStarConsulting.com.

  This is season two of the credit union leadership podcast. Today's episode is, “The Connection Between Member Experience and Employee Engagement,” where Mike and I talk about the critical elements that make for a great member experience. But it all starts with employee engagement, so this episode focuses on the connection between those two vital elements for any credit union. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@servistarconsulting.com This is the Credit Union Leadership Podcast with Mike Neill. Mike Neill has been consulting Credit Unions for nearly two decades now. He and his team help companies with three aspects of growth: cultural development, leadership, and management development. To learn more about how Mike Neill and his team can help your credit union grow, visit www.servistarconsulting.com.

Today's episode is about the services that Michael Neill and Associates offer. Mike shares the various offerings you can utlize as a Credit Union leader. https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

Today's episode is, “Living Out the Credit Union's Primary Purpose,” where Mike talks about how credit unions can really serve the needs of their members and how that's the key to success for any credit union. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

Today's episode is, “Outstanding Internal Service (feat. TBA Credit Union)” where Mike and I talk about the nature of internal service, what it takes to lead a credit union through growth, and a practical tool that will help you. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1https://www.facebook.com/CUESServiStarmike@michaelneill.com

Today's episode is, “Hiring the Right People,” where Mike talks about methods and practices for hiring the right people for credit unions. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions. Here's Mike Neill on the Credit Union Leadership Podcast. https://twitter.com/MichaelNeill1 https://www.facebook.com/CUESServiStar mike@michaelneill.com

This episode is about how credit union leaders can coach for maximum performance. Mike Neill shares how to help employees accomplish their goals, staring with a clear definition of coaching. The goal is to coach with high efficiency, including how to help employees transfer into "the workplace" what you teach them in "the classroom".

This episode is all about leadership. Since this is the Credit Union Leadership Podcast, we thought it'd be fitting to have an episode devoted to the nature of credit union leadership. Mike discusses everything from what makes a good leader at a credit union to the role of organizational mission for credit union leaders. Here's Mike with the definition of leadership to start.

Today's episode is about employee engagement. Mike Neill talks about the difference between employee engagement and buy-in, what engagement really looks like in a credit union, and his advice about how to increase employee engagement at your credit union in a natural way. In this episode, you'll hear what Mike has learned over his years by consulting hundreds of credit unions. As a bonus, we've got a special guest, Christine Blake, one of Mike Neill's clients and the CEO and President at Cardinal Credit Union. She shares the story about how Michael Neill & Associates helped her increase employee engagement at Cardinal Credit Union. Here's Mike with the definition of employee engagement, a critical piece of the puzzle for credit union leaders who want a highly engaged workforce.

In this episode, Mike Neill discusses the nature of organizational culture, the key elements of a thriving credit union culture, and how exactly leaders can create a thriving credit union culture. In this episode you'll hear what Mike Neill has learned over his years of consulting hundreds of credit unions, and we've got a special guest, Mike Kloiber, who shares his experience along the journey toward a thriving organizational culture as a credit union CEO at Tinker Federal Credit Union in Oklahoma City.