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The Combustion Chronicles

76 Episodes

13 minutes | Aug 17, 2022
Putting the Heart Back in Business
Can you afford to put heart into business? In 2022, maybe a better question is – can you afford not to? Over our Experience Ecosystem miniseries, we’ve talked a lot about the practical elements of experience – implementing a new system, bridging gaps between the old one, helping your org understand the value of experience, and more. But when humans are the heart of your business, your business needs heart. Join Shawn Nason and Zack Hamilton as we talk about keeping humans at the heart of your business’ experience, the importance of heart-centered leadership and using human-first principles to connect with your customers on a deeper level. Learn more about your ad choices. Visit megaphone.fm/adchoices
12 minutes | Aug 10, 2022
Experience as a Strategy
One ultra-successful CEO once said, “If experience is not part of your strategy or your top three priorities in your organization, you're missing the mark.” But what does experience as strategy look like – and how do you build a functional framework around an experience strategy? Today’s episode focuses on the ins and outs of building an experience strategy – what you should look for in the short and long term, famous examples with big name brands like Sephora and Kohl’s, and how you can lead your org into a better understanding of the value of experiences. Learn more about your ad choices. Visit megaphone.fm/adchoices
13 minutes | Aug 3, 2022
Experience - The Battleground
There’s an undeniable disconnect – both for consumers and experience leaders – between what people want and what companies are able to deliver. That’s because experience has become a battleground – and your biggest competitor is no longer just another name in your industry, but the brand your customers have experienced most recently.  Join Shawn Nason and Zack Hamiltion to explore how leaders can fight (and win) on the experience battleground, and how can you bridge that consumer disconnect. Learn more about your ad choices. Visit megaphone.fm/adchoices
12 minutes | Jul 27, 2022
Experience Strategy Gap
What’s the difference between a traditional experience management and experience systems, how do you bridge the gap between the two – and why is today the day to get started? (Hint: The former CEOs of belly-up companies like Blockbuster or Sears could probably tell you the answer.)  Continuing last episode’s conversation on all things Experience Ecosystem™, Shawn Nason and Zack Hamilton keep the discussion going on why traditional experience management is struggling, how to make deeper customer connections your organization’s North Star and the link between taking action and lasting brand loyalty.  Learn more about your ad choices. Visit megaphone.fm/adchoices
12 minutes | Jul 20, 2022
Experience Systems
What does an Experience Ecosystem™ look like in action? What kind of framework do they require, and where in the process do organizations commonly trip up?  The experience ecosystem miniseries continues! In today’s episode, host Shawn Nason leads the conversation deeper into the more practical points of Experience Ecosystems. We’ll explore how VOC (voice of customer) should shape your Experience Ecosystem, the frictions most companies encounter during implementation and why so many orgs are still only set up to manage experience, not build it as an ecosystem. Learn more about your ad choices. Visit megaphone.fm/adchoices
11 minutes | Jul 13, 2022
Experience Ecosystems
When you think of Disney, chances are you no longer only think of your favorite characters or theme park rides.  You remember feelings – your experiences in the parks, the fun you had at their all-inclusive, immersive resorts.  That’s called an experience ecosystem, and it’s the reason Disney continues to see remarkable profits year after year, regardless of the economic climate. An experience ecosystem is something every company – from LLC to Inc – aspires to, but few truly achieve.  So what makes an experience ecosystem so important? What’s the danger of siloing? What does your brand promise have to do with anything?  Join Shawn Nason and Zack Hamilton for an insider look at experience ecosystems and why they’re changing the way our world does business. Learn more about your ad choices. Visit megaphone.fm/adchoices
34 minutes | Mar 9, 2022
Trend-Driven Disruption (with Daniel Burrus)
Lots of people love reading trend reports; much fewer have a clue of what to do with what they’re reading. That’s where this week’s guest comes in. Author, speaker, and futurist Daniel Burrus has built a worldwide reputation for his spot-on predictions about technology-driven change and its impact on the business world. In fact, he’s named in hundreds of patents by people who got their ideas from his speaking and writing. Join the conversation as host Shawn Nason talks with Daniel about turning disruption into a choice, understanding the difference between hard trends and soft trends, and recognizing that there’s more opportunity on planet Earth right now than there has ever been in human history. Learn more about your ad choices. Visit megaphone.fm/adchoices
29 minutes | Mar 2, 2022
Shocking Vulnerability (with Ahmad Imam)
Join us this week as host Shawn Nason sits down with Ahmad Imam, an entrepreneur whose journey has taken him from pizza-shop dishwasher to being recognized as one of the top influencers to follow in 2021. As a presenter, host, edutainer, and highly regarded social media personality with over a million engaged followers, Ahmad speaks a message of empowerment and leads by example in his challenge to inspire shocking vulnerability in the business world. Covering topics from going against the grain to being the story that other people tell at the dinner table, Shawn and Ahmad are not afraid to blow up the traditional norms of leadership. Learn more about your ad choices. Visit megaphone.fm/adchoices
23 minutes | Feb 23, 2022
The Power of Go-Giving (with Bob Burg)
Maybe you’ve thought of yourself as a go-getter, but have you ever aspired to be a "go-giver"? Meet this week’s guest, author, consultant, and business leader Bob Burg, who is on a mission to show people that the amount of money one makes is directly proportional to how many people they serve. For over 30 years, Bob has been successfully showing entrepreneurs, leaders, and sales professionals how to communicate their value and accelerate their referral business. Join the conversation between Bob and host Shawn Nason as they talk about winning by shifting focus from getting to giving, bringing immense value to others, and putting other people first. Learn more about your ad choices. Visit megaphone.fm/adchoices
29 minutes | Feb 16, 2022
Thriving with Disruption (with Charlene Li)
This week’s guest has been a disruptor since way before disruption was cool. Join in the conversation as host Shawn Nason talks all things disruption with author, podcaster, speaker, and consultant Charlene Li, founder of Altimeter, a disruptive analyst firm acquired in 2015 by Prophet. In her mission to help leaders and organizations thrive with disruption, Charlene shifts people’s mindsets and behaviors to embrace disruption and change as a positive instead of negative. In this episode, the two disruptors talk about getting intimate at work, placing the customer prominently on your metrics dashboard, treating employees as collaborators instead of sheep, and making failure a part of your vocabulary.  Learn more about your ad choices. Visit megaphone.fm/adchoices
27 minutes | Feb 9, 2022
Leading with Service and Hospitality (with Michael Schultz)
On this episode, host Shawn Nason sits down with Michael Schultz, founder of Infuse Hospitality, a one-stop solution for specialty food and beverage experiences, which operates more than 29 million square feet across North America. Obsessed with creating human-obsessed experiences, Schultz also founded Chicago-based Fairgrounds Craft Coffee & Tea, a first-of-a-kind cafe that offers a variety of craft coffee roasters, specialty teas, and fresh chef-made food all under one roof. Join the conversation as these two mavericks chat about the power of legacy, solving for the right problem, and understanding that their children are not any more important than anyone else’s. Learn more about your ad choices. Visit megaphone.fm/adchoices
30 minutes | Feb 2, 2022
S’mores, Taylor Swift, and Standing Out as a Maverick (with Billy Saleebey)
What do s’mores and Taylor Swift have to do with standing out as a maverick? Join this week’s episode to find out as Shawn Nason talks with Billy Samoa Saleebey, CEO and co-founder of Podify, a podcast agency that provides production and promotion services to companies and individuals who want to create podcasts. Centered on human-obsessed business interactions, the two cover authentic conversations about going against the grain, asking the hard questions, embracing customer mindsets, and overcoming obstacles. Learn more about your ad choices. Visit megaphone.fm/adchoices
23 minutes | Jan 26, 2022
Humanizing Your Business Relationships (with Rachel Beck)
If LinkedIn ever names a chief inspiration officer, this week’s guest, Rachel Beck, would be perfect for the job. With more than a quarter of a million followers, she fills her feed with words of encouragement that bring hope to her followers. As an international award-winning photographer and author, she seeks to inspire as many people as possible before she leaves the planet. Join in this week’s conversation as host Shawn Nason talks with Rachel about maverick mindsets, using social media for good, and humanizing business relationships.  Learn more about your ad choices. Visit megaphone.fm/adchoices
31 minutes | Jan 19, 2022
Called for a Bit More (with Cory Warfield)
What do liver and onions have to do with changing the world? According to this week’s guest, there’s a stronger connection than you might think. In this episode, host Shawn Nason talks with Cory Warfield (A.K.A. the “LinkedIn Growth Guy”) about wowing your customer, putting yourself out there, listening more than you talk, and developing work-life harmony. Driven by big problems that needed to be solved, Warfield’s entrepreneurial career reflects an ongoing theme of constantly being called to step up and do a bit more.  Learn more about your ad choices. Visit megaphone.fm/adchoices
26 minutes | Jan 12, 2022
Influencing the Influencers (with Anthony J. James)
To kick off the sixth season of The Combustion Chronicles podcast, host Shawn Nason sits down with B2B influencer AJ James to dig into the never-dull world of business influencers. Join the conversation as James, chief growth officer and CEO of InfluencerActive and group CEO for innovation and growth at Trinity Consulting Services, discusses innovation and transformation through the lens of connection while engaging the power of rule breaking, constructive criticism, and believing in your ideas. Learn more about your ad choices. Visit megaphone.fm/adchoices
43 minutes | Dec 1, 2021
Putting People Over Profits (with Diane Magers, Stacy Sherman & Jeannie Walters)
In the world of business, it's all too easy to put profits over people and turn relationships into meaningless transactions. How might we flip the script and focus on humanizing business interactions by creating experiences that create significant revenue? Join host Shawn Nason as he examines the business case of creating people-first Experience Ecosystems with a panel of experts. Guests include Diane Magers, founder and chief experience officer at Experience Catalysts in Dallas, TX; Stacy Sherman, a keynote speaker, author, and podcaster; and Jeannie Walters, founder and chief experience officer of Experience Investigators. Learn more about your ad choices. Visit megaphone.fm/adchoices
28 minutes | Nov 24, 2021
Creating Rock Star Experiences (with James Dodkins)
What does putting on an amazing heavy metal show have to do with customer experience? According to this week's guest, pretty much everything. In this edgy episode, Shawn Nason sits down with award-winning author and speaker James Dodkins to get real about the power of relationships, designing for customer success, and acknowledging the role that fear plays in CX work. Learn more about your ad choices. Visit megaphone.fm/adchoices
41 minutes | Nov 17, 2021
New Experience Horizons (with Jon Radoff, Dr. Swati Mehta, & Dov Hirsch)
How might we prepare for the new experience frontiers that will be here before we know it? On this episode, host Shawn Nason talks with three industry experts who dig into the role that digital technology plays in transforming our experience horizons. Guests include Jon Radoff, CEO of Beamable; Dr. Swati Mehta, director of quality and performance at Vituity; and Dov Hirsch, founder of ContinuumXR. Download Vituity's tips for making virtual visits "R.E.A.L." Learn more about your ad choices. Visit megaphone.fm/adchoices
37 minutes | Nov 10, 2021
Rethinking the Healthcare Experience (with Beth Bierbower)
From humanizing the patient experience to engaging as many industry disruptions as possible, this week's guest is no stranger to challenging the healthcare industry to think differently. Join host Shawn Nason and healthcare experience expert Beth Bierbower as they discuss how healthcare leaders can rethink their Experience Ecosystems by paying attention to what eighteen-year-olds are doing in their garages, looking for lost opportunities, and utilizing data in ways that create a better quality of life for the people they serve. Learn more about your ad choices. Visit megaphone.fm/adchoices
34 minutes | Nov 3, 2021
CX Rants, Soapboxes, and Wakeup Calls (with Nate Brown)
Nate Brown's conviction and energy for customer experience knows no bounds. As a CX executive and co-founder of the CX Accelerator, he relentlessly unleashes his expertise, boldness, and creativity on the challenges that prevent organizations from creating experiences that make people's lives better. Join us this week as host Shawn Nason sits down with Nate to wake up CX professionals, harness the voice of the customer, and challenge the status quo. Learn more about your ad choices. Visit megaphone.fm/adchoices
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