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How can you enable zero trust while permitting the proper multi-factor authentication that depends on a person’s location, device, connection, and role? That is where nFactor comes in! In this episode, we chat with a couple of product team members about how nFactor can require different authentication factors based on factors such as these. 

Image buildout and lifecycle management is a critical part of any delivery infrastructure. The operating systems, applications, and user data all need continuous updates to meet business requirements and security standards. How can enterprise admins effectively tackle this challenge? In this episode we chat with one of our veteran delivery architects on how Citrix App Layering can significantly improve IT efficiency with image lifecycle management activities. 

Citrix consulting teams are continually working with the world’s largest organizations on demanding, mission-critical projects across all major verticals and use cases. The pandemic accelerated digital transformation and cloud projects and there were many lessons learned along the way. Lessons on security, performance, and other key topics. In this episode we chat with some of our Americas consulting architects to learn strategies and best practices on what customers should (and shouldn’t) do regarding secure delivery of apps and desktops. Allen Furmanski, Lead Architect and Content Strategist (Host) - @TekGuyAllenSteve Beals, Senior Technical Marketing Architect (Co-Host) - @SRBealsJason Delgado, Solutions Delivery Architect (Guest)https://www.linkedin.com/in/jason-delgado-819a0575/  Matthew Greenbaum, Senior Solutions Delivery Architect (Guest)https://www.linkedin.com/in/matthew-greenbaum/  

Unified communications solutions, such as Microsoft Teams, Zoom, Webex, and others are a critical tool for any organization. It’s how work gets done day in and day out, but are you delivering it in a secure way that minimizes risk? Join us as we interview James Hsu from Citrix Product Management to talk tech about why optimizing unified communications tools with Citrix is the right approach for your business, the delivery methods Citrix provides, a brief history of our innovative work in this space, and resources for getting started. Connect with us on Twitter:Allen Furmanski: @TekGuyAllen Steve Beals: @SRBealsJames Hsu: @JamesHsu2Go

Over the past decade there has been a lot of changes on how to deliver virtual apps and desktops to end users. From MetaFrame to XenApp to Virtual Apps and Desktops service, Citrix has provided a secure way of delivering remote solutions to end users. So what is managed DaaS? How does this differ from Citrix Virtual Apps and Desktops service? Citrix managed DaaS provides you with a quick and easy way to deliver virtual desktops to your end users that is fully managed by Citrix. This means that you can deploy virtual apps and desktops in minutes even if you don’t have your own cloud tenant. In this episode of The Click-Down, we invite Steve Beals, Senior Technical Marketing Architect, to talk about managed DaaS. We discuss the differences between on prem solutions, Citrix DaaS, and managed DaaS. We talk about when you should each and the features and functionalities that Managed DaaS has.

In the past couple of years, IT administrators have had to completely re-evaluate the way they handle security. Not only have the attacks become more complex and persistent, but the perimeter that needs to be secured has exponentially grown as users work remotely.So have enterprises adapted to this security landscape? What is zero-trust network access? How does Citrix help? In this episode we invite Dorsan DeLisle, Lead Sales Engineer, to talk about all of this and much more. He shares what his customers are doing and how Citrix has been able to help.

A lot has happened in the past two years. In December 2019, Citrix released its last LTSR, and now we are ready to release a new one. This new LTSR will roll out all the features and functionality updates from Citrix Virtual Apps and Desktops 2003 through 2112, including great improvements, new OS support, and functionality. Our Long-Term Service Release, LTSR, is perfect for customers who want a predictable maintenance cadence and longer support model. Our LTSR has five years of mainstream support plus an additional five years of extended support, which can be purchased. In this episode of The Click-Down, we invite Devin Cain, Senior Sales Engineer, to talk about the upcoming LTSR release. We discuss the differences between LTSR, cloud release, and current release (CR) and when we recommend using each. We walk through some of the new features and functionality included as a part of this LTSR but weren’t included in the 1912 release. Finally, we discuss what you need to do to prepare for the new LTSR coming out very soon.More information on our upcoming LTSR can be found here.

IT administrators today are faced with unique challenges on how they can secure their environment and intellectual property. With remote workers, the IT perimeter that needs to be protected has grown exponentially opening opportunities to get into the environment. So how can administrators deal with security threats proactively and reactively? In this episode of The Click-Down, we invite JR Goldman, Lead Sales Engineer, to talk about how customers can proactively and reactively use Security Analytics to protect their environment. We discuss how Security Analytics can be used in conjunction with other SIEM tools to get a more comprehensive look at your security landscape. Finally, we discuss some of the challenges both end-users and administrators are facing today. You can learn more about Citrix Security Analytics here.  Make sure to read the success of other customers using the solution here.Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

It has now been almost two years since covid began. Employers who pre-pandemic didn’t have a work-from-home & flexible strategy have realized the benefits. Employers have realized cost savings by reducing their real estate footprint and have increased their talent pool. Employers have enjoyed the perks of hybrid work some of which include improved productivity, reduction of commute, and better work-life balance. In this episode of The Click-Down, we invite Amy Goldstein, Field Sales Engineer, to talk about Remote and Flexible work. We share personal stories on the pros and cons of this new normal. We discuss the challenges that IT administrators have had to overcome and how they have been able to do so. Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Citrix has provided secure remote access to end-users for decades. With HDX, Citrix delivers an unparalleled experience for access to virtual apps and desktops. HDX is a suite of proprietary technologies that delivers high-definition experiences to users of virtual apps and desktops. HDX includes technologies such as intelligent redirection, adaptive compression, and data de-duplication.  In this episode of The Click-Down, we invite Rody Kossen, Senior Principal Quality Engineer, to discuss Citrix HDX. We discuss why HDX is so important and the different technologies that makeup HDX. Rody talks about how HDX improves the user experience for all virtual apps and desktop customers and not just those using 3D graphics. We also talk about the new enhancements made with the last Citrix Virtual Apps and Desktop release of 2021. This is our last episode of the year so make sure to join us.Learn more below: Citrix HDX videos Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

As remote work continues to be the norm, Desktop-as-a service (DaaS) has become even more important to many companies. Azure Virtual Desktop (AVD), previously known as Windows Virtual Desktop, is a platform for delivering virtual desktops and apps from the Azure public cloud. So, if a customer needed to deploy virtual desktops and already has an entitlement to AVD, why would they want to use Citrix as well? Just like customers for decades utilized Citrix on top of RDS, Citrix provides a lot of additional value to customers deploying Azure Virtual Desktop.  In this episode of The Click-Down, we invite Allen Furmanski, Principal Product Marketing Manager, to discuss the benefits Citrix provides to Azure Virtual Desktop. We talk about things like hybrid multi-cloud, HA, and resiliency, as well as user experience. We also discuss cost and scalability as well as monitoring and analytics.  Citrix provides many tangible benefits to Azure Virtual Desktop customers. Make sure to tune in to learn more.Learn more below: Citrix + Azure Virtual Desktop webinar Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Wrike is a collaborative work management solution that allows you to track and manage your projects easily and efficiently. Since Citrix acquired Wrike, we have announced further integrations with other Citrix technologies such as ShareFile. In this episode we invite, Sarah O’Donnell, Technology Specialist, to talk to us about what Wrike is and what problems it solves. We then dive deep into our partnership announcement with Google for contact center solutions. For this portion of the episode, we invite Danijela Nandi, Sr. Product Manager, to chat about why contact centers have become so vital today. We also talk about what the joint solution with Google looks like and how this model is applicable for other use cases.Learn more below: DaaS for Contact Center Reference Architecture DaaS for Contact Center demo video Wrike + ShareFile integration Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Secure Private Access allows you to provide secure and contextual access to all your applications and is integrated into one service. In this episode of The Click-Down, we invite Andre Leibovici, Principal Product Marketing Manager, to talk about Secure Private Access and Secure Access. Andre shares with us how Secure Private Access protects different types of applications and threats. We also talk about its contextual access and adaptive security policies as users are changing devices and locations. We walk through the demo shown during the Launchpad event and discuss exactly why and how everything is happening. With Secure Private Access, we ensure the user gets the best user experience, while also protecting all applications users need to be protected.Learn more below: Secure Private Access Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Citrix Image Portability Service dramatically simplifies and streamlines the management of images across platforms which facilitates managing images between an on-premises resource location and one in a public cloud, like Azure. Citrix Provisioning has been a loved Citrix technology for over a decade. Citrix Provisioning (PVS) is a streaming technology that delivers OS images including applications, patches, updates, and other information to virtual and physical machines. PVS used to be a technology that was exclusive to on-prem customers. During the Launchpad event, they announced PVS on public cloud which is currently in tech preview.In this episode of The Click-Down, we invite Daniel Lazar, Sr. Product Manager, to talk about Image Portability Service. We also invite Simon Graham, Senior Architect of Citrix Provisioning, to discuss the PVS on public cloud announcement. We talk about what Image Portability service is and how it differs from App Layering. We discuss different use cases for both Image Portability service and PVS on public cloud. Daniel and Simon discuss exactly how Image Portability and PVS on public cloud work, some of the exciting things that are in the works, and what customers need in order to get this up and running. Learn more below: Citrix value add to AVD Image Portability service Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Back to school season is in full swing. The 2020 school year was especially hard on students and teachers alike.  In this episode we invite Todd Smith, Sr. Sales Engineering Manager, and educational evangelist, to talk to us about some of the challenges that schools faced in 2020 and what they did to adjust to remote learning. We talked about some of the top concerns as students returned to campus this fall and what schools did in order to be better equipped with remote or hybrid learning. Todd discusses the different Citrix solutions that helped with hybrid learning including Citrix Virtual Apps and Desktops, Remote PC, Analytics, ZTNA, SASE, and Secure Internet Access. Finally, he gives us his take on where he sees the future of education. Although this episode is focused on education, the lessons learned and discussion can be applied to other industries as well. Citrix Education IT solutions DaaS for Business Continuity Reference Architecture Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

When designing their environments, most admins have the challenge of finding the right balance between managing costs while still delivering a great user experience, especially when talking about cloud workloads. Citrix Autoscale, a feature of Citrix Virtual Apps and Desktops service, provides a consistent, high-performance solution to proactively power manage your machines to balance costs and user experience. In this episode of The Click-Down, we invite Kevin Nardone, Director of Customer Success, and Nitin Mehta, Senior Product Manager, to talk about Autoscale. Kevin talks about what Autoscale is and what macro trends led to the creation and adoption of Autoscale. We talk about the difference between schedule-based and load-based settings and how Autoscale helps you burst to the cloud. Nitin talks about some of the new features of Autoscale that help with turning off machines. Finally, we discuss what insights Autoscale provides administrators to understand the cost-savings they have gained by using Autoscale.Learn more about Autoscale below: Autoscale technical brief Autoscale FAQs Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

While end-user training is necessary to ensure employees are aware of what to look out for, other security measures and systems must be put in place to prevent ransomware. In this episode we invite J.R. Goldman, Lead Sales Engineer, to discuss how Citrix can help. J.R. gives an overview of the different security-focused products offered at Citrix. We talk about the importance of balancing security and end-user experience, so users don’t circumvent IT. In this episode, we talk about Citrix Analytics for Security, Citrix Endpoint Management, Citrix Content Collaboration, Citrix Secure Internet Access, and Citrix Secure Workspace Access. We discuss the difference between web apps vs SaaS apps from a security perspective. Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

There have been many ransomware attacks that have made it to national news in the last couple of months. The attack on Colonial Pipeline even caused a gas shortage and people to panic buy gasoline. Attackers are targeting all industries, making this a top priority for all companies to consider.  In this two-part episode series, we invite J.R. Goldman, Lead Sales Engineer, to talk about ransomware. During part 1 we discuss exactly what ransomware is and why it has become so prevalent. We also discuss how ransomware is spread, what effects it has on a business, and how attackers are able to infiltrate environments. This is an episode that you don’t want to miss. Don't forget to sign up for our Q3 Tech Zone Live event!Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Cyber-attacks continue to grow, and some of the most common threats come from within, for example through a hacker using an employee’s compromised credentials. Combine that with more users working remotely from untrusted networks and personal devices becoming the norm, and IT has a larger attack surface to protect. Therefore, a lot of companies are now looking at a zero-trust security model. What exactly is Zero Trust Network Access? Why has it become an increasingly popular topic? How can Citrix help with ZTNA?  In this episode of The Click-Down, we invite Andre Leibovici, Principal Product Marketing Manager, to answer all of this and more. He not only talks to us about what ZTNA is and how Citrix helps protect your environment but also talks about why ZTNA is important. Learn more about ZTNA below: Zero-trust technical brief Zero-trust overview Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller

Desktop-as-a-service, also known as DaaS, helps customers have a more agile environment to scale up and down as needed by removing the administrative overload that is required with a full on-premises environment. And in true Citrix fashion, we want to provide our customers the flexibility to design and architect their environment in a way that meets their needs.In this episode, Dan Feller and I invite Kireeti Valicherla, Product Management Director, and Adam Lotz, Senior Product Marketing Manager, to talk to us about DaaS. They not only talk to us about how the industry defines DaaS and why it’s important, but they also comment on how Citrix provides our customers with DaaS solutions. We discuss the different architectural options available to our Citrix customers.Learn more about DaaS below: Citrix Desktop-as-a-Service video Citrix Virtual Apps and Desktops Standard for Azure Tech Brief DaaS Overview Page Follow us on Twitter, we would love to hear from you! Ana Ruiz: @mobileruiz Dan Feller: @djfeller