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The Click. Podcast
26 minutes | Feb 12, 2020
#13 - Creating a great guest experience
Guest experience is the cornerstone of the hospitality industry, and a strong customer experience strategy should be a priority for all properties. From exceptional service to personalised surprises, creating fond memories for guests can result in glowing reviews, advocacy and loyal customers. But as new technology and traveller trends emerge, brands need to pay close attention to evolving consumer preferences to maintain a high level of guest satisfaction.
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