53 minutes | Jan 7, 2021

Improving the Omni-Channel Experience by Humanizing Digital at Verizon Consumer

In our recent Linkedin Live conversation, Aparna and I had an in-depth discussion about the holistic approach that she and the C-Suite have taken to better understand and meet the needs of the organization’s various stakeholders. You will really enjoy this conversation as Aparna shares how Verizon is working hard to evolve in a world where human and consumer behaviors constantly shift. 
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