39 minutes | Apr 30, 2021

How to Modernize Financial Services Through Customer-Centric Strategy

In my conversation with Will Kingston, Incoming Director & Head of Financial Services (USA) at CLEAR - M&C Saatchi, we talk about how he developed a passion for CX. As a lover of FinTech, his goal has been to modernize financial services in a way that revolves around customer strategy and customer centricity.  Will shares plenty of great tactical advice in this conversation and I think you’ll find some actionable items that you can bring to your team.
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