50 minutes | Apr 16, 2021

3 Tips for CX Leaders in B2B Organizations with Hubspot's Yamini Rangan

In this replay episode, we revisit a conversation with Yamini Rangan, Hubspot's first CCO and a 24-year industry vet, who shares how the company improved their customer and employee experience by becoming internally unified. She also talks about how the company adjusted during the pandemic while continuing to put the customer first. 
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