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The Chatbot Podcast
47 minutes | Mar 11, 2020
019 Chat Marketing for Brands with Octane AI
Today's guest is Katie Krische, the Marketing & Partnerships Manager of Octane AI. Octane AI is one of the few chatbot tools that entirely focus on eCommerce brands and they are growing rapidly and recently have added SMS as a new channel as well. You'll learn: How to channel your FB ads into Messenger Why Sponsored Messages are powerful The difference between Messenger and SMS as a marketing tool How to not to annoy people via SMS and increase brand loyalty Try Octane Ai for Free Any questions about the setup, want to leverage this tool for your brand? Let's connect! Other episodes: https://chatbottutorial.com/podcast A video library of the interviews Would you like to have your question answered by me or one of my guests? Drop your question here regarding Chatbots or Messenger marketing.
53 minutes | Nov 14, 2019
018 Shopify Messenger Marketing with Recart CEO Soma Toth
Today's guest, Soma Toth, is the co-founder and CEO of Recart, an amazing Messenger automation tool for Shopify stores. They do a phenomenal job at recovering lost revenue for the stores and many more things as you'll learn today. His background as a marketing director in e-commerce and dedication for continuous improvements are just some of the things that make Recart a top-notch Shopify App. You'll learn: How to adjust and adapt to Facebook's ever-changing regulations How to have a minimum of 5x ROAS on every flow of yours How to create messages that sell plus much more... Try Recart for Free Other episodes: https://chatbottutorial.com/podcast A video library of the interviews Would you like to have your question answered by me or one of my guests? Drop your question here regarding Chatbots or Messenger marketing.
40 minutes | Jul 31, 2019
017– Coupons, Loyalty Cards with Walletly – with Rupert Samuel
"Utilizing something like a chatbot works a lot better than something like a web page where they can then opt-in to receive the coupon but then the great thing as soon as they have the coupon on their phone you're then going to be able to utilize the proximity-based marketing." Ruper Samuel set up his first shop with only 18 and scaled to 20 shops within just a few years in South West England. He's a contest winner chatbot builder and a successful marketer. He is the co-founder of Walletly, a tool perfectly suited for the marketing needs of local businesses. Walletly helps you create and manage coupons and loyalty cards and is working well together with the major chatbot platforms out there. Today, he's sharing his knowledge when it comes to chatbots and advanced tools for local businesses. I'm sure you'll enjoy this episode, and be inspired by Rupert's story. Mentioned in the episode: Walletly ManyChat iBeacon Other episodes: https://chatbottutorial.com/podcast Video library of the interviews Would you like to have your question answered by me or one of my guests? Drop your question here regarding Chatbots or Messenger marketing.
75 minutes | Jul 4, 2019
016 – Messenger Marketing for Restaurants – with Matt Plapp
Matt Plapp an entrepreneur and an agency owner is dropping value bombs after value bombs, and not just for the restaurant industry. Thanks again for accepting my invitation for The Chatbot Podcast, it's been an amazing episode. In this episode, you're going to learn about effective, data-based marketing for restaurants. How to use Messenger for marketing, engage with the users, create segmentations, send offers. Mentioned in the episode: ManyChat https://www.youtube.com/watch?v=g9XVIJfDTjY Other episodes: https://chatbottutorial.com/podcast Video library of the interviews Would you like to have your question answered by me or one of my guests? Drop your question here regarding Chatbots or Messenger marketing.
64 minutes | Apr 19, 2019
015 – Building Conversations with ActiveChat – with CEO Andrii Ganin
When I had the first version of my bot building course Bot Mastery I promised my students that I will learn and teach new bot builder platforms when I see your need for that and the demand arises. Honestly, I have hoped it would never happen, as it means more work, more updates, more recordings and so on for me. However, I could not ignore what ActiveChat has achieved in such a short amount of time. After two years of this first statement I've added ActiveChat to the platforms, I work with and teach, and I am really happy about it. It's the beginning of April right now, and these guys have been rolling out with new and innovative features literally every single week for the last two months. You can read about this in our monthly Messenger marketing update articles on the blog. Get a free 14-day trial of ActiveChat Since recording this episode I've met Andrii personally as well, and many others in the team. I have no doubts that this platform is going to be one of the biggest in the coming years if they keep on improving like that. If you would like to experience it firsthand, I have good news for you: Andrii has secured a discount code for all listeners for an entire year. Just go to go.chatbottutorial.com/activechat to activate it.
56 minutes | Feb 28, 2019
014 – 7x cheaper leads with referral Messenger bot – with Manuel Krapf
Today we will be talking about an underutilized feature of Messenger. Referral system. People are social creatures, give them some help to invite their friends to your bot. This is a student success story from Manuel Krapf, a successful digital marketer who had massive success last year promoting a local festival with the help of Facebook Messenger. Manuel also shared his screen and taught us the whole set-up on how he managed to gather the data and use it to his advantage. That video will be available in my upcoming program, Botmastery 2.0 make sure to visit botmastery.com and join the early bird list to be notified when it is available. Learn more about Manuel and his projects -> https://manuelkrapf.ch/ (German site) Click the play button below to give it a listen.
59 minutes | Feb 19, 2019
013 – Making Money with Cashbot.ai – with Ryan Begley from Eyelevel.ai
Hello, everyone, this is episode 13 and today our guest is Ryan Begley from cashbot.ai and he will tell us how Eyelevel.ai's this tool will help monetize your chatbot. I think this episode will be really interesting for many of you.Just a quick note, Bot Mastery 2.0 is launching soon, get on the early-bird list now.https://chatbottutorial.com/pro Lots to learn to here, give a listen below:Here's an automatic transcript created by a few clicks in Botspeech our bot for transcription. It's not perfect but surprisingly accurate for the low effort.[thrive_toggles_group"] Transcript and again it is always it's a hundred percent up to the chat bot owner alrightit's like your BOTS so you get to decide kind of what you know what you want toput in front of people on the questions that we always get are how much moneywill I make how hard is it to implement and will it piss my users on timewelcome to the chatbot podcast the place where we talk about BOTSartificial intelligence smart automation and messenger marketing we value ourtime and enjoy when technology makes our lives easier and now your host BalintPataki. Hello everyone this is episode number 13 and it's time to make somecash today's guest is Ryan from cashbot.ai which is a tool helping you monetizeyour chat BOTS with the recent changes of pricing in chatfuel and the majoringof the industry I think this episode is really interesting for many of youwithout further ado please welcome to the show Ryan Begley hi Ryanthank you for accepting my invitation and making time for this interview canyou please quickly introduce yourself for the listeners who don't know you yetI know you have a background in product management in a bi IBM and you had somehistory with the sales management for Oracle just fascinating how you made itinto this bot space and what what what was the build-up for that yes absolutelyyeah great to meet you as well my my name's Ryan Begley I'm a co-founder ofcashbot.ai my background I let's see it's it's I'm getting so old I feel likeit's starting to fade away a little bit my memory about 14 years in enterprisesoftware I started my career as in sales at Oracle working both in San Franciscoand New York I transitioned from there to a couple of startups in theenterprise app space this is sort of right when SAS as a the consumptionmodel was beginning to take off and then spentapproximately six years at IBM doing product across a number of differentbusiness units most recently Watson IOT and IBM Watsonbusiness units and this is value getter your first part experience or how doesit yeah yeah so right around to I mean I think we the first thought experiencebots have been around for so long right but for me working with BOTS andcustomers and beginning to do that automated freeform text really startedin 2014 and this is when I think that you know like the notion of Internet ofThings began to take off and you I began to work with a number of consumerelectronics appliance manufacturers that were really interested in automatingcustomer support putting some of that support into mobile apps that wouldcontrol a connected device or connected machine in what I thought was was reallysort of fascinating was this this notion of a company that had meant manufacturedwashing machines or or refrigerators for for the last 60 years but never reallyhad a relationship with their customer their real customer the people thatowned purchase those machines and had them in their house and so forth this isthe first time that they ever had an opportunity to actually engage with themand form a relationship and the really really the only way to do that at scalewas with some sort of automated freeform text which is effectively at thebeginnings of much more complex chatbots and tha...
47 minutes | Nov 14, 2018
012 – Alexa Skills with Invocable (Storyline) – with Vasili Shynkarenka
Today we talk with Vasili Shynkarenka about creating Alexa Skills using Storyline. Our guest stands behind one of the best Alexa Skills builder companies "Storyline". From now on the podcast is available via Amazon Alexa as well, just say 'listen to the Chatbot Podcast' and you can listen to the latest episode. A search function may be added in the future. We not only talk about a future but also discuss how you can have your 1st Alexa skill up and running, within 10 minutes without any knowledge of programming languages. Lots to learn to here, give a listen below: Here's an automatic transcript created by a few clicks in Botspeech our bot for transcription. It's not perfect but surprisingly accurate for the low effort. [thrive_toggles_group"] Transcript Voice is going to be over primarily interface and how interact with technology in the next five to ten years welcome to the chat pod podcast the place where we talk about BOTS artificial intelligence smart automation and messenger marketing we value our time and enjoy when technology makes our lives easier and now your host but lint Fatah key welcome everyone this is episode number 12 and the very first one that airs on Alexa and there is a big reason for that our guest today is the guy behind one of the best Alexa skill builder companies Vasiliy from story line is giving us amazing insights of the word of voice applications and we not only talk about the future but also discuss how you can have your first Alexa skill up and running within 10 minutes without any knowledge of programming languages I guess you’re excited now so without further ado welcome to the show Vasili Shynkarenka thank you very for accepting my invitation and joining us on the podcast can you please introduce yourself really quickly for the listeners who don’t yell you yeah yeah yeah sure so first of all thanks so much for having me I really appreciate that so my name is no solution parent I’m one of the co-founders and CEO of Invocable (storyline) we make it easy to create apps or skills for Amazon Alexa without writing code and Invocable (storyline) is already the biggest tool on the market so we power more than half solve and elect skills in this floor wow I’m really excited about this because I’m a newbie when it comes to voice bots and kanuk call them voice box or they have I think we can call them apps like every big company calls them like they want so for Microsoft they’re apps for Amazon there are skills for Google there are actions but I think we can go with that yeah okay and if we come from the like the whole chat bot both cast background is it still a chatbot or where would you put it uh you can say like your boys water but I don’t think it’s it’s a good name there isn’t anyone to use apps is because so app is a much more flexible term and you can basically like the biggest use case for voices content it’s a Content is and especially like one-way delivery we are so for example of flashing when you when you activate your everything you hear some music from accent and you cannot say anything back so that is not Abad actually right it’s kind of like a one-way content that you can Prince you so that’s why I think that our apps is much better term okay thank you so is voice better or what did attract what was the main throwing force for you to get into this space is it more like the future or how is it different from a written communication and chatbots first I would say that I think that voice is voiced which really is the oldest method natural interface right so we’ve been using it like four million years or something like that and from that perspective I think it’s easier to people to talk and to write right and especially for people who are not familiar with that ...
53 minutes | Sep 10, 2018
011 – Shopify Chatbots with GoBeyond – with Stefan Kojouharov
This is episode 11 and today we discuss the best use cases of chatbots and go into specifics of Messenger bots for Shopify stores. My guest is Stefan Kojouharov the founder of Chatbots Life and founder of Gobeyond.ai a software dedicated to helping with your Shopify store when it comes to Messenger marketing. Gobeyond can be connected to Chatfuel, one of the most powerful bot builders out there. Just a quick note, we pay a Chatfuel Pro account for our students and you can still join Chatbot Tutorial PRO for an early bird price. Just visit chatbottutorial.com/pro for details. Click the play button below to give it a listen. Fortunately, Stefan agreed to come back at a later point for more discussion as the technology evolves. Feel free to send us questions in advance here. More info about the Conference (don't forget to use the coupon code 20 :)) We pay both Chatfuel PRO and Janis Pro for our students in the Chatbot Tutorial PRO mastermind. Learn more about how you can receive this amazing bundle of software and education right here.
59 minutes | Jul 30, 2018
010 – Making Your Chatbot Smarter with Janis – with CEO Josh Barkin
Today we're talking about how to make your simple Chatbot smarter. Janis is, in my opinion, one of the most useful bot plugins that you can imagine. It helps you utilize Google's AI, Dialogflow, without all the hustle you had to go over before. Imagine that whenever your bot doesn't know how to answer Janis notifies you immediately and you can jump in and answer directly to solve the issue. But that's not all, you can tell Janis to learn from this situation and you'll have it automated for all future scenarios. As not all the features come with the free version, I've decided to add Janis PRO into the stack of our PRO membership. So members not only get access to all the training videos, mastermind calls, templates and other bot plugins, but also premium software such as a bot builder or Janis. I run a giveaway now and you have the opportunity to get a free membership. Learn more about Janis.ai Lots to learn to here, give a listen below: I would love to continue the discussion, so please comment under the post or leave us a review on iTunes to support the podcast. Also, you can ask questions about the upcoming episodes that I or my guests can answer. Just hop over to chatbottutorial.com/ask
43 minutes | May 25, 2018
009 – Messenger Commerce – Selling with Your Chatbot – with Flashchat Founder Vaios Gkitsas
During the dark times of the embargo, we talked to Vaios Gkitsas about his company Flashchat, which is an “All-in-one Messenger Commerce Platform for retailers” and has been trusted by big brands such as Coca-Cola and Peugeot. His mission is to "make Messenger Commerce mainstream --- and make it easy for any business". Vaios has a lot of experience in automated marketing, and he's helped businesses for over a decade to automate communication with their customers. He says a lot has changed since he specialized in SMS marketing, and that now is the first time mobile commerce can really "take-off in a big way", due to the 'industry-disrupting' effectiveness of Messenger Marketing and Chatbots. Many valuable tidbits you can get from this episode from a guy who's been 'in the trenches' with automated marketing for 15 years. He also explains really clearly the problems his Chatbot platform solves for retailers and the value of Conversational Commerce in general. You can start your free trial with Flashchat by clicking here Lots to learn to here, give a listen below: Start your free trial with Flashchat! I would love to continue the discussion, so please comment under the post or leave us a review on iTunes to support the podcast. Also, you can ask questions about the upcoming episodes that I or my guests can answer. Just hop over to chatbottutorial.com/ask Also, make sure to join our new & free Facebook group here: Ecommerce Messenger Bot Marketing - Chatbot and Shop Integrations - We also have a quiz on Messenger Marketing, you might be interested in.
49 minutes | Mar 17, 2018
008 – Building Your Brand With Facebook – Chat With Kristen Nice
"If you don't realize that Facebook is taking over the interwebs --- I'm here to let you know, it's time to wake up". I had a chat with Kristen Nice from ‘The Social Makeover’ on how to grow your personal brand with Facebook (and why it's crucial you learn this). In this episode, we reveal brand-new Facebook updates like ‘Watch Party’ and ‘Social Learning’ (huge opportunity for early adopters here), as well as how to create an effective webinar template. Kristen also taught me a lot about Facebook Live, Facebook groups, hashtags, emojis, and how to personalize your chatbot (or as Kristen would say, her “ladybot”). Click the play button below to give it a listen. Mentioned in the episode: Paint Social Therapy The Social Makeover botmastery.com I would love to continue the discussion, so please comment under the post or leave us a review on iTunes to support the podcast. Also, you can ask questions about the upcoming episodes that I or my guests can answer. Just hop over to chatbottutorial.com/ask If you want to join our free FB group, just click go over to http://facebook.com/groups/chatbotmarketing. We have also a quiz on Messenger Marketing, you might be interested in.
33 minutes | Feb 2, 2018
007 – Messenger as a Marketing Channel – Chat With Michael Sabat
This is the 1st episode of a 2 part series. It's a collaboration with fellow podcaster Micheal Sabbat, the host of The Chat Bubble. The second episode will be available over his podcast. I remember listening to his podcast the first time about a year ago, trying to learn everything about the messaging space. So was really psyched when he reached out to me with the idea of this collaboration. He has 10 years experience with messaging as a marketing channel and today we're going to talk mainly about Messenger. Mentioned in the episode: m.me/atmssg for the Playbook thechatbubble.com www.atmssg.com I would love to continue the discussion, so please comment under the post or leave us a review on iTunes to support the podcast. Also, you can ask questions about the upcoming episodes that I or my guests can answer. Just hop over to chatbottutorial.com/ask If you are curious how much you know about Messenger Marketing, I've created a quiz for you. Just hop over to chatbottutorial.com/quiz and challenge your knowledge.
43 minutes | Jan 4, 2018
006 – Messaging Apps For Businesses – WhatsApp, Viber, Telegram, Kik – with Oratio Co-Founder David Pichsenmeister
Many people experience chatbots via Messenger the first time. But Messenger was not the first messaging platform that opened its doors for bot developers. In fact, there are quite a few apps out there enabling us to build amazing bots and reach users on their favorite platform. For this episode, I invited David Pichsenmeister, the 'botfather'. He is the Co-founder of Oratio and the Organiser of the Chatbot Conf. He is the one to talk about different messaging applications and bots. We’ll talk about: - Messenger's newest chat plugin - WhatsApp and it's business use cases - What is to know about Viber, Telegram, and Kik and many more... Mentioned in the podcast:Orat.io - helping businesses connect and automate different messaging channels Chatbot Conf - A yearly chatbot Conference by Oratio After Chatbot Conf 2017 with 'botfather' David Pichsenmeister in Vienna You can reach and learn more about David here. Check out David's newest product: http://mailport.io If you are interested in learning more about Chatbots and Messenger Marketing, sign up for my free live training.
66 minutes | Nov 28, 2017
005 – Conversational Copywriting for Chatbots with Botcopy
Mentioned in the episode: Botcopy CopyRevision Expert Dojo ManyChat realtimeboard.com People Magazine Also, please find the whole transcript below. http://www.youtube.com/watch?v=k0jw3eMMWIc - Welcome everyone, this is Bálint from chatbottutorial.com and today I’m going to interview two persons, two amazing persons who established the company called Botcopy and they are talking about the challenges, the design aspects and the copywriting aspects of creating a good experience for your chatbot. So please guys introduce yourselves in a couple of sentences and welcome to the show. - I’m Rob Lubow, I’m a creative copywriter and a creative director and the co-founder of Botcopy, also a founder of CopyRevision.com. - My name is Dustin Dye and I am a partner in Expert Dojo which is an accelerator for start-up companies, which allowed me to get hands-on with much start-ups and small businesses and introduced me to Swelly, who is a member of Expert Dojo for a while where we started and we are getting hands-on and opened up the door for the bot space, which is why I decided that, you know, writing bots was one of the funniest things that I’ve done within start-ups in Expert Dojo, so I gathered the best writers I know, like Rob and a few others and designers as well and started botcopy.com - Sounds amazing. So you have a great overview over the start-ups and you see how you can help them with a new insight of their copy in the bot space, right? - Yeah, so I’ve been with Expert Dojo since the beginning of the accelerator and we are taking on about a hundred different start-up companies now. And in doing so we go through every stage when everybody comes in and at different stages, so it’s fun but is also allows me to really see interesting use cases for bots, in every bot you can have a different use case, an objective, you know, where when people like Swell, when he first came in to Expert Dojo, you know. I met Peter about a year and a half ago and he came in, he just had an application, and they were kind of introducing us to the bot space and how they were thinking about switching the whole business of the bots. It was really the first time I’ve been introduced to the bot space, so I started doing a lot of research and seeing that that was a good idea, because there we had 30.000 users. In the beginning of their app that has just been launched for 3 or 4 months. I think it was like the Austrian Shark Tank or something like that in the beginning, we were doing some fascinating things, and as an accelerator, you know, just feel like a usual mood to jump ships into the bot space. So as soon as I started doing some research and saw it’s kind of like just this new land of opportunity for start-ups to really take over existing platforms like Facebook where there were, you know, already billions of people using and then you could think that ok, we have this app and you can launch your app in the App Store and you can compete like with most other start-up companies your business is in the App Store and they’re paying, you know on an average 5 to 7 dollars to acquire a user. But we all have in the use, you know, very few applications in our phones. I think on average it’s like 6. And there’s also millions of other apps that are competing within the App Store. So it’s kind of a difficult game. It’s a risky game. Most are at a risk with the failure rate and at least in California alone is 90% failure rate and then to jump on and try to compete with other apps and something like that, it’s difficult. So when I saw that there’s this open opportunity in the bot space, we can leverage these platforms where a ton of users already exists, then it’s actually really cool. So we started working with Swell and not only on their business, but how to design this conversation and build the personality of a bot and how to really engage with their users and create this just fun loving whale experience.
64 minutes | Nov 8, 2017
004 – Messenger Marketing with ManyChat CEO Mikael Yang
Learn more about Messenger marketing from Mikael Yang. Mentioned in the episode: My ManyChat Review ManyChat MailChimp Zapier Facebook WhatsApp ICQ Internet Relay Chat (IRC) Also, please find the whole transcript below. http://www.youtube.com/watch?v=FPBO1OBJMR4 Balint Pataki: Thank you and welcome to the podcast. Thank you that you made time again and accepted my invitation. Many of us are familiar with ManyChat and your work in ManyChat but can you just give us a little bit of background where are you coming from, how did you come to bots and the idea of establishing a company in this age. Mikael Yang: Sure. ManyChat is a messenger marketing platform and we help small and medium business to do marketing sales and the support through Facebook Messenger. Right now we power over a hundred thousand businesses in over a hundred countries around the world and we started this in 2015 when Telegram Messenger opened up their API and that was Telegram Messenger for those listeners who don’t know, it’s a messenger that is popular in other countries solves the same problems as WhatsApp and Facebook Messenger and Telegram opened up their API in July 2015 and we've created a platform for broadcasting messages to your Telegram Bot subscribers because we saw an opportunity to give people an option to communicate one to many through this channel and before that the only thing that people were doing on messenger is basically communicating one on one or in small groups so this concept of broadcasting messages to many people through messenger was still not known to anyone. We've built a platform that made it really easy to do it and grew virally and a year later when Facebook opened up their API we just knew what had to be done on that platform and we've built ManyChat for Facebook Messenger and now we are powering messenger businesses helping them to do marketing through this channel. The only reason to switch over or to add messenger to your marketing mix is because you are getting 10x engagement than through channels like email. Balint Pataki: I think we will talk about the engagement a bit later. What was your first Bot experience? Was it via telegram, these so to say newsletters or grant communication or was that something that made you curious? Mikael Yang: My first Bot experiences were in the times of ICQ and IRC wherein there would be these artificial entities, these bots that would perform some kinds of actions inside of group chat. For example, they could count your karma or they could facilitate an exchange between the groups between the participants inside the group. Also, I remember there was a Bots on the public servers of Warcraft for computing the Defense of the Ancients’ rating. You could ask that Bot what's my raring, what's that person’s rating et cetera. That would be the first encounters of Bots and if we’re talking about specifically Bots on messengers that would be telegram. Balint Pataki: You started with telegram, did you already see that probably you'll drag it along other platforms as well and possibly bigger platforms or you were already excited that telegram is big enough to have a huge opportunity in this space. Mikael Yang: I think both things are correct. We saw how all the platforms would eventually need to open up their APIs because if you want businesses to be on your platform you got to give them tools to communicate with their customers and the fastest way to do that is to open up the APIs and give the third party developers an ability to create those tools for the businesses and to market and sell those. But still, we were already excited about telegram itself because the platform had over at that point was 60 70 million users. Right now it’s over 100 million users and it was already an interesting market for us to start working in but of course, Facebook Messenger opened up that’s an even bigger market. If you have to spare resources you got to make a decision...
33 minutes | Sep 12, 2017
003 – Botanalytics – Data for your chatbot – Ilker Koksal
Learn more about data for your chatbot from Ilker Koksal Mentioned in the podcast: botanalytics.co Bankingworld.co Facebook Skype Zendesk LivePerson Also, please find the whole transcript below. http://www.youtube.com/watch?v=t0MacwKm5n0 - Hi guys, it’s Bálint from chatbottutorial.com. Today, I have a guest with me - Ilker Koksal. Welcome to our podcast. Would you like to introduce yourself in a couple of sentences? - Thank yo!. I’m Ilker, CEO and co-founder of Botanalytics, which is a conversational analytics and engagement tool for chatbots, based in San Francisco. We support more than ten messaging platforms, like Facebook Messenger, Slack, Line, Telegram, Kik, WeChat, Twilio, Viber and many more. Chatbot makers analyze their chatbots and find their bottleneck points or set up bottles? To observe their conversation flow many more things they can do at Botanalytics. We are supporting it, we are a team of about ten. - Amazing. I assume you didn’t start with a team of ten and who … this globally. (1m17s). Tell me about your start. What was your first bot experience? - We have two co-founders in SF and on those hackathons (1m32s), we built chatbots. At some point, we realized that conversational analytics is very different than mobile and web analytics, and in those months we dived deep into conversational analytics and pain points, and then we opened Botanalytics. - And when was that? - About one and half years ago. Then we backed like 500 start-ups, and we got some couple angels and 500 start-ups and a couple VCs … And then we were growing fast ourselves. - I can imagine. This was before Facebook opened its platform. Did you know that when you… the company? - Yeah, I had a medium blog post before the Facebook announcement last year that you can take a look at. I said that Facebook would announce this kind of thing and that the bots would simplify our daily routines in this kind of way. - What was the turning point for you when you said “Okay, this bot thing is going to be huge and I need to establish a company?” - Actually, we had an analytics soon and opened up a tiny brand for chatbots, and we got great traction on chatbot and … to the Botanalytics, because we see huge potential here and we are bot makers, because we build a lot of chatbots and hackathons and we got prices for those chatbots, so we know what we need as a bot maker. And because of that, we really solve the problem and we …tutor the company in all conversational analytics. - Ok. If I recall correctly, you have thousands of bots in your system. How many bot makers trust you? - Yeah, more than thousands of bots are using Botanalytics, and we have Messenger bots, Slack, Kik, Line, Telegram, Twilio, Viber and some generate SMS bots as well. Recently, I published a chatbot market over BU, because we stored thousands of bots and their data and I published like general retention rate, functionality use, which use, and … and onboarding experience of bots, I published this kind of report. People can look at it on VentureBeat And because we stored like educational bots, banking bots, travel bots, shopping bots, any kind of bots we are storing. - So, you have many unique cases and see the numbers. I don’t need the exact numbers, but can you please tell us roughly - like I guess Messenger is dominating - but by how much? … - Yes, 40 or 45% of our bots are coming from Facebook Messenger, kind of dominating our system, but there is a big potential in SMS bots as well. I think customer support agent bots will dominate this year, but Messenger as a built spot in there and we have great studies from Messenger, like the Robbie Williams Bot we have. Robbie Williams is a UK pop star and he is selling audios and cloths on Messenger; we are tracking the payments and selling out funnels and they can track payments and see the bottleneck points in the conversation really easily.
58 minutes | Aug 1, 2017
002 – Finding Bots – with Botlist co-founder Seth Louey
Learn more about ways to find bots from Botlist co-founder Seth Louey. Mentioned in the episode: Botlist.co Golden State Warriors bot Product Hunt seth at botlist.co Also, please find the whole transcript below. http://www.youtube.com/watch?v=jMKedA1DzDw Hi everyone, it’s Balint from chatbottutorial.com and today I have a guest with me. He’s Seth Louey, he is the founder of the BotList.co and today we're going to talk about his experience with chatbots about BotList and in general about the design of bots. -Hi Seth, could you please introduce yourself in a couple of sentences for the people who don’t know you yet? -Sure. Hey I’m Seth Louey here, I am the co-founder of BotList. We basically are an app store for bots or I would like to say we try to connect humans to bots. We have been alive for about a year now, well a little over a year and we’ve seen some amazing things in the bot ecosystem and I'd like to think that we’re one of the best discovery platforms out there for bots. -Ok, awesome, thank you. I know you designed websites before. Did it ever occur to you that the websites should be more interactive and not the way they are? -Oh yeah. I could see this coming from many years away, actually when I first jumped on slack back in the day, I think it was like 3 or 4 years ago, we actually coded our own bot in slack and it was just something very fun to do, it was named Claptrap and it was just, you know, you could interact with it every day and it would just be a fun little tool to take away from, you know, work and it would be nice little break so we could definitely see in our action coming from a long way away, so yeah. It's an incredible time to be in the space. -Was there a need for you that you wanted to be more interactive with these forms or you just heard about it from somewhere? -You know, I think the thing is like everyday everybody is so busy and you know if we can make things easier with automation it would give you more time to do the things that you really want to do in life. You could definitely see the need for it, especially with multiple social media channels and multiple tasks, everyday everybody needs to work harder and faster but we don't really spend much time enjoying the everyday things, so when you automate some of your trivial tasks, it's better for you, you now, to spend a lot of time in life doing the things that you really want to do. -Yeah, that’s true, like the power of integration, so you can just see the IFTTT and … -Zapier. -Exactly, exactly. So, what was your first bot experience? - Well, before we launched BotList, we definitely tested a bunch of bots when they were first coming out, but before that I think the very first bot experience was the one when we built in our like internal communications and it was purely just for entertainment but I’d say, you know, the best integrations are the automated tasks like I said. I think IFTTT I wouldn’t necessarily call it a conversational bot, but I mean technically it is a bot when it automates a lot of stuff for you. So I would say very, very early on stages IFTTT was the first bot experience even though it wasn't really a conversational piece. So if you look at it in that sense, definitely IFTTT, but as for like a conversational UI, I think the posturing was probably one of the most memorable experiences, interacting with some of their, I think it was like Humanie (?) was their bot; that was probably one of the best experiences and one of those well factors of like ‘holy crap this, you know, conversational bot actually can just sit there and have a conversation with me’ and it's not real human so I think that was very exciting and the most memorable. -Thank you. So let’s go back to 2016 January when you started with the BotList. What did you know about bots back then? … that you had before, did you know that Messenger will open soon? What was the idea? -Yeah,
48 minutes | Aug 1, 2017
001 – 10 Years Experience with Bots – with Botego Founder Ekim Kaya
Ekim Kaya is the founder of Botego, a client business in the bot spaces since 2007. He is sharing his experiences with us today. Listen to this interview to learn more about the industry. Links mentioned in this podcast. http://bit.ly/botbusiness101 Feel free to comment or reach out directly to Ekim ekim at botego.com You can find the full transcript below. http://www.youtube.com/watch?v=J11ibWqiTJU Hey guys, it’s Bálint from http://chatbottutorial.com and today I have a guest with me. He’s Ekim and he’s the writer of the successful book on bots entitled ‘Bot Business 101’. -Hi Ekim, could you please introduce yourself in a couple of sentences for our listeners who don’t know you yet? -Sure. My name is Ekim and I’m the founder of a bot company. I founded Botego in 2007, I’m an engineer by education and an entrepreneur by heart and it’s been 10 years now, so we started before Apple acquired Siri. I was following the team of Siri back then. When I was studying engineering in Istanbul Technical University, I used to work as a call centre agent and that’s when it hit me that there’s something wrong with customer service, because people keep calling you and ask the same questions over and over. There’s huge room for improvement in terms of efficiency because it’s costly, time consuming, annoying, not for the customers, but also for the agents and the business, so it’s not a sustainable operation for any business. And that’s why, you know, all American enterprises switch to India or other Eastern countries to provide customer service but then their customers didn’t really like it, they had to switch back to America, all the costs associated with the operation is a problem again. The game has changed right after the Facebook invested around this time last year and I’m just now enjoying the fact that I’ve been waiting for this for 10 years now. -Thank you. So, if I understand correctly, you were working during your university years as a call agent. -Right. It was just for a short time, no one wants to have a career as a call centre agent, that’s why there was a huge turnover but that’s when I realised that we can fix this with software. -Did it influence your direction like after the college or was it always on your mind becoming more efficient with technology? -Yes, I’m always interested in fixing things in terms of making them more efficient, not necessarily physical, because I never worked as an engineer but when you see that you can build a machine, a software, a system that can work by itself, it’s really satisfactory, it’s really fulfilling for me. The fact that things work for me as I sleep: bots, the software, gives me satisfaction and I always try to find shortcuts and increase efficiency wherever I can. -Bots have a big history but didn’t get traction before. Do you think that acquiring Siri was significant for the development of bots? -Well, when you look back, you can now consider it as an important milestone but it’s been so long time and Siri itself didn’t really take off for a long time. So I’m not sure that it really changed things Facebook having a stronger connection with the brands and it had more influence over developments of the bot ecosystem. Because, if you remember, TechCrunch somehow found out that Facebook will be announcing a bot platform on their F8 Developer Conference last year and they somehow got this information and leaked it. Right before the conference I remember Microsoft and others, maybe Line as well, they announced their bot platforms so it was kind of a rushed launch. I remember, we checked up their APIs and they were really simple, because I think they just put together something in a couple of days, so this shows the power of Facebook over any milestone that they set out to release, and I think it’s the first time that all tech giants: Google, Amazon, Microsoft, Facebook, they are all betting on the same thing. You know,
4 minutes | Mar 9, 2017
000 The Chatbot Podcast – Introduction by host Balint Pataki
This is a short introductory episode to The Chatbot Podcast. I talk about my background and what the podcast is about.
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