33 minutes | Mar 11, 2021

63: How to Really Know Your Customer and Why It’s so Important to the Health of Your Brand with Tony Bodoh

Customer Satisfaction is a byproduct of many elements within the customer’s experience, such as understanding their “why” behind their buying decisions, the emotional journey they experience, and the one-to-one engagement you have with them. In episode #63 Customer Service Consultant Tony Bodoh shares some of the science and tactics of building a relationship between your customer and your brand, and why this is so important.
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